Customer Reviews for RJ3 Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

Smooth transaction, great customer service and great location

Rating:

3.0

Joshua was extremely accommodating and kind and allowed me to leave the truck on his premise, even though he was not notified by U-Haul that I was coming with a 15 ft truck that he had no room for. (A non inviting parking space, since there was no room and we had to leave the truck partly on road and partly on grass) He made a call to the company and took care of that uncomfortable situation. Also, why was our drop off location changed to 5 miles further away from our original reservation drop off location? That part was poorly communicated/explained. It seemed unnecessary l, as I saw, what appeared to be, other locations I passed.

Rating:

3.0

Location was in a weird spot and it was a little inconvenient. Everyone who helped me was nice though.

Rating:

3.0

When I arrived the guy was going through the paperwork and noticed that I requested a dolly and 2-wheeler but none was available. He told me that he has mentioned this to uhaul several times about not offering those options to customers because he doesn't have that equipment but uhaul doesn't listen.

Rating:

1.0

Do not rent for this guy he is an a liar and will put bogus charges on your account

Rating:

5.0

Your website was terrible. Quirky, painfully slow and cost me a LOT of time. Live chat saved the day on both pick up and drop off. Please, PLEASE fix your website for pick up and drop off.

Rating:

1.0

0/10 would not recommend.

Rating:

5.0

The owner was overwhelmed with no more room for Haul trucks but he graciously accommodated me.

Rating:

5.0

Nice rental

Rating:

3.0

I rented a dolly with the truck but did not recieve one when I picked the truck up

Rating:

4.0

The guy at RJ3 was very helpful and made my rental experience painless.

Rating:

4.0

Inside of vehicle was not clean used masks thrown on dash and vehicle dirty. App did not work properly for checkout would not accept picture or go beyond that point when registering the fuel and odometer.

Rating:

3.0

Rented moving pads. Arrived at location to find out there were no pads. Location representative stated on several occasions they notified uhual they do not have pads. Why does uhaul allow rental of equipment that the representative has stated several times they do not have?

Rating:

5.0

So kind and friendly!

Rating:

5.0

It was a great experience renting. I will definitely recommend and rent again. Staff was exceptional.

Rating:

4.0

Rented from a different location and was not told until pick up day that it was to be picked up at a different location.

Rating:

4.0

I originally wanted to rent uhaul in sandwich where we live. I was disappointed after I made the reservation to be told we couldn't get there. The man was very rude when he called.

Rating:

5.0

Very friendly. Owner recommended buying the insurance for my peace of mind - so glad he did so I'd not have any worries.

Rating:

5.0

Everything went well, start to finish, I will definitely use this location again!

Rating:

2.0

I was able to book a no-contact appointment for a ten foot truck days in advance. I showed up right on time for my booking, go through the approval process, only to find out that this location is only equipped for face to face handoffs. I spent thirty minutes on the phone and on a live chat trying to figure out how to come to a solution. Very disappointed.

Rating:

5.0

Very friendly and welcoming service for the pick-up.

Rating:

5.0

Josh, was so helpful! I felt he was kind and explained everything very well. I would recommend Josh to my friends and family any day!

Rating:

5.0

Josh was very profound courteous. He knows what he’s doing and he was a great help to me; he went above and beyond to identify a problem with my Quick Connect Module for the trailer. He helped me locate a replaced and he replaced it at no charge for all the extra time he gave me. Very nice guy! And I made my 1400 mile trip with trailer in tow smoothly and safely. Thank you so much Josh!

Rating:

5.0

Light out on trailer

Rating:

5.0

The only negative feedback I can provide is that we were suppose to pick up at a different location! Everyone was very helpful and kind from start to finish! Thank you all!

Rating:

4.0

Your online chat and wait time for approval process was horrible! I waited 45 minutes from time of arrival to keys in truck. That situation through off our schedule and plan to meet volunteers to help move.