Joshua was extremely accommodating and kind and allowed me to leave the truck on his premise, even though he was not notified by U-Haul that I was coming with a 15 ft truck that he had no room for. (A non inviting parking space, since there was no room and we had to leave the truck partly on road and partly on grass) He made a call to the company and took care of that uncomfortable situation. Also, why was our drop off location changed to 5 miles further away from our original reservation drop off location? That part was poorly communicated/explained. It seemed unnecessary l, as I saw, what appeared to be, other locations I passed.
Wayne C
RJ3 Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oswego, IL 60543
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Customer Reviews
- 4.0 Average Customer Rating
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Location was in a weird spot and it was a little inconvenient. Everyone who helped me was nice though.
Marisa MWhen I arrived the guy was going through the paperwork and noticed that I requested a dolly and 2-wheeler but none was available. He told me that he has mentioned this to uhaul several times about not offering those options to customers because he doesn't have that equipment but uhaul doesn't listen.
Norm PDo not rent for this guy he is an a liar and will put bogus charges on your account
deirdre fYour website was terrible. Quirky, painfully slow and cost me a LOT of time. Live chat saved the day on both pick up and drop off. Please, PLEASE fix your website for pick up and drop off.
Kent M