Customer did not leave a comment.jesse G.
Customer Reviews for Rt 8 Auto Service
(U-Haul Neighborhood Dealer)
Valencia, PA 16059
(Serving Mars Cranberry Seven Fields Valencia Middlesex Saxonburg)
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat-Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Route 8 Auto Service was great to work with. They respected my request for distance when picking up the vehicle and walked me though the remote pickup/ drop off over the phone. Thank youJon P.
Well managed and close to new home.FREDRICK S.
Very friendly staff and had me in and out in no time.JOHN M.
Customer did not leave a comment.MICHAEL C.
I needed a vehicle trailer. It was 1400hrs. Needed to have the trailer ( which was clean well maintained and simple too use) Had to get the rental back by 1700hrs if we don't want to pay another day. I told him we problem be 30 mins late. Anyone else I've rented from saw an extra pay in it. Twin Willows/u-haul rental said. " Have it back tonight. We got video surveillance to see it returned this evening. No charge for another day" NOW THATS HOW YOU TREAT CUSTOMERS. Thank you Twin Willows Garage/ uhaul rentalsDENTON K.
Customer did not leave a comment.DOUGLAS M.
Very efficient and helpful.JAMES R.
Customer did not leave a comment.ALLEN D.
Customer did not leave a comment.Kevin P.
Pre - ordered furniture pads but unfortunately they were not in the truck at pick -up. The pick - up location ( Rt. 8 Auto Service ) was closed on Saturday and I was unable to reach any UHaul representative at the phone number given to me at the time of my reservation.George S.
We reserved a 4'x8' uhaul but was assigned a bigger uhaul days before the trip. Luckily, a 4'x 8' uhaul became available unexpectedly at the last minute. To improve uhaul, I would suggest guaranteeing the uhaul reserved and the location requested.DAVID V.
Customer did not leave a comment.FRANCIS C.
The trailer I wanted to rent was not available at a convenient location. I had to rent at this location but would have strongly preferred a different placeNathaniel B.
Simple and efficient process.Adam A.
Customer did not leave a comment.Bradley S.
Customer did not leave a comment.JOHN H.
I'm not sure why you sent me so far out of my way to get the uhaul truck when I saw other uhaul rental places along the way. Maybe you should have source and destination as part of the moving/rental process.JOSHUA P.
Self service drop off. Make sure you have a good phone.David S.
I talk to the location twice before coming in that evening to pick up my truck through mobile pick up. When I arrived after hours, it said I was unable to pick up my truck. I called into U-Haul and they told me there was nothing they could do since the location had not set this particular truck up for mobile check out. She gave us a reservation credit and assigned us a smaller truck. Coincidentally, a worker happen to show up at 8 o'clock at night and he was happy to help get us the truck we originally rented. The truck was old but it was a queen and we were only going 20 miles. However, once we turned it back in we did not see the credit that was given to us for all of the hassle and waste of time.Christopher L.
There was no air conditioning in the truck cab.THOMAS S.
Customer did not leave a comment.LAWRENCE S.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.ANTHONY S.
Employees were curtious n helpful, nothing wrong with the location itself however it was very inconvenient for me to drive 40 miles to pick up n drop off unit when there is a U-haul location 12 miles from my home. I will explore alternative options in the future for this reasonDALE F.
Customer did not leave a comment.John K.
Total mess with my reservation. Spent over 30 min on the phone as the instructions we were given we for the wrong truck. Helpline tried to fix the situation but was unable to get us into the truck on the lot.Cary F.
Customer did not leave a comment.Cari M.
Nothing. Everything was fineLARRY S.
Uhaul has always been my go to truck and trailer rental but something needs to be done about off hours returns. I returned my truck on a Saturday hours early and then spent the next hour trying to do the electronic return. No mater what I did or what settings I changed the uhaul website would not recognize my gps location. And because of that I couldn't go any further with the return process. I tried calling the Uhaul help desk but after waiting 20 minutes I gave up on that. I'm a retired engineer and I know my way around an Iphone so don't even suggest there was a setting I didn't change. These things will happen but I should have been able to complete the rest of the return process by bypassing the location verification and letting the rental location verify they have the truck when they come in on Monday.BRYAN B.
very friendly service,Mohamad A.
Customer did not leave a comment.STEPHEN W.
Customer did not leave a comment.BLAKE ALAN R.
The app did not work for self-pickup. The truck was ready, but the moving blankets were not in it upon arrival. The person who checked me in was put-off when I asked questions.FREDERICK H.
Everything was quick and easy, I wouldn't change a thing! I'll be sure to use your services again in the future. Thank you!AMY P.
Customer did not leave a comment.robert K.
Customer did not leave a comment.STEPHEN W.
U haul's system has over charged me. I am waiting on a resolution call. So far im happy with the location and equipment just waiting for a refund of the overcharge. Hopefully a big company like u haul will correct their error.Ken R.
Customer did not leave a comment.STEPHEN T.
Customer did not leave a comment.MATTHEW D.
Longer pull down strap on the back door.Greg S.
No need for improvement Rt 8 Auto and their group are Extremely Customer Friendly and HelpfulGLENN C.
Exceeded expectations, very good experienceSTEPHEN W.
Customer did not leave a comment.Eugene H.
Customer did not leave a comment.Erica M.
No improvement needed. Dave and his Group are Awesome to do business with !GLENN C.
Customer did not leave a comment.leonard P.
Customer did not leave a comment.Kristopher B.
Customer did not leave a comment.Bob B.
This location was extremely helpful and excellent. The fact that I had to drive past 3 UHAUL facilities to get this carrier was awful. The fact that this facility had what I needed and was helpful made the drive a little more palatable.Robb C.
Customer did not leave a comment.Danny H.
Dave and his Team go above and beyond to help all needs. Awesome TeamGLENN C.
Please include furniture pads when ordered.Maureen C.
Customer did not leave a comment.Ryan U.
Customer did not leave a comment.RAYMOND S.
Customer did not leave a comment.GLENN C.
My pickup was supposed to be in-person at the Cranberry twp location. U-haul contacted me at the last minute and changed my pickup location to an unmanned location. This "stunt" cost me valuable time and added unwelcome stress. Funny, the review is about the location and not U-Haul Corporate. I will not be back.Rolf R.
Great staff! Friendly and informative!John S.
Customer did not leave a comment.Joseph F.
Not a thing. Everything was better than any other service I have had with U-haul in the past. Great service!Kris G.
They went the extra mile to make sure that my travel to Florida would be uneventful. They even greased the trailer door so it would open easily BEFORE I arrived. Great job team!Martin R.
Customer did not leave a comment.Michael R.
I would not necessarily say your trucks are clean, I rented several from u-haul over the years, I don't think I ever had one that was clean. The steering wheel and all the surfaces I'm touching, and especially in these times, is my main concern. Even if it looks okay I always washed these areas. When I did it was plenty dirty. I understand this with these busy facilities and I don't have issue with the pick up location and would use them again and would recommend. Very nice people.Philip T.
Dave was an extremely polite, capable and knowledgeable person. I haul is lucky to have him working for them. Please give him this information as I think we should all be informed when we are doing the right thing. Great guyJon M.