Mobile check in process was very difficult. Requiring two alternate phone numbers and calling both parties live for confirmation before releasing the vehicle was cumbersome, unexpected and caused unnecessary delays and frustration.KRISTIN B.
Customer Reviews for RT 9G Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will use this location again even though it is farther from my house. Great people, plenty of easy parking, easy to contact.SHANAZR D.
Customer did not leave a comment.CHRISTOPHERDAVID P.
Customer did not leave a comment.Tremaine T.
I asked to not be charged for cleaning the ALREADY DIRTY U-Haul that i received. It was dirty. There were used masks on the floor and when loading my mattress in the back it became filthy from all the dirt on the floor. I explained this to the Worker and i was still charged for the cleaning. I'll definitely be using a different moving service next time and I'm going to tell my friends and family not to use U-Haul. Overpriced and not worth the headache.Alexa H.
Receipt not legible, I was over chargedJANET D.
Customer did not leave a comment.Paula W.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.Tittle P.
I do not agree with the mileage charges when I returned the van. And I have been trying to get through to customer service to no avail. My phone number is 845-475-6569Vincent L.
Customer did not leave a comment.Dina P.
Customer did not leave a comment.Jannette C.
I did not like having everything Odeon line. What is the CDW charge of 10$? I have insurance for rentals via my own auto insurance.david T.
Overall my rental experience was positive. Employees at this site were friendly and efficient. I would not hesitate to rent here in the future.Dennis D.
Customer relations...Vaccaro J.
This pick up location was changed to 45 miles away from my house when it was supposed to be a location 2 miles from my house.David B.
Great, pleasant service. Very friendly. Vehicle was comfortable and well maintained. Great price.Christine O.
My pick up location was supposed to be at Briggs Auto in pleasant valley on route 44. They were closed. I waited and went home. I called and they rescheduled for the above location. I then had to get a ride there. Extreme inconvenience. They said the gas tank was full. After I left I noticed it was 3/4 and took a photo of it as proof.Christi B.
Customer did not leave a comment.Luke S.
Customer did not leave a comment.David T.
Made reservation 2 weeks in advance, they confirmed by text then said wasn't confirmed till 24 hours before, then changed location on us, I asked for closer location which they found but still 45 minute drive. then 10 minutes before we arrived at location got call that trailer wasn't available so location picked it up from another , we had to wait an hour for them to show up with the trailer, then found out location where it was picked up from would have been much closer to us.Avelino M.
Customer did not leave a comment.Michael G.
The representative for your company was extremely rude and was late for the check in. It made me not want to ever use your company for anything in the future whether it be moving or storage. I would rather pay a little bit more money to deal with a less rude person who actually lives up to the appointment times made during reservations.Dennis H.