The problem was when I went to pick up in Windham and the store manager told me the trailer wasn't going to be returned. He didn't bother to call me before I made the 90 minute round trip. I called U haul and they found a cancellation 3 hours round trip away from Windham. After spending half a day running around because of U Haul mistakes, I was charged almost triple for doing a one way rental, when I originally wanted to reserve from Auburn to Auburn. Which is $65, I have rented the same trailer twice a year for years. When I contacted customer service the U Haul Customer Service Specialist said it's all my fault, because â€œI don't know how to make reservations with U Haulâ€ . If this issue is not adjusted, I will not return to U Haul again. I have been a problem free return customer for years but, this was a terrible experience and, needs to be adjusted.David P.
Customer Reviews for RT Farms Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.SUSAN R.
Truck was clean and in excellent condition. At one point a kid stepped into the road in front of me and the truck stopped on a dime. The staff were friendly and helpful. 10/10, would recommend.Andrew B.
Wayne was extremely helpful in helping me correct the portland Uhaul's mistake and he helped make sure I wasn't charged extra. It was a cute local farm and I would go back there for sure!Katlin H.
Customer did not leave a comment.Motte H.
Told them not to rent that truck to anyone as it has holes in the roof.michael W.
Truck smelled of old cigarette smoke. Also, truck was not full when I picked it up. I overfilled upon return. That cost me money.michael W.
I returned the truck a day earlier than planned but didn't receive any money back. Other than that it was all a good experience. Truck was very good.michael W.
Customer did not leave a comment.Coleen S.
Customer did not leave a comment.Kelly W.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.JAMES D.
Easy accesses off a main road. Customer service was quick and friendly.LORI F.
Customer did not leave a comment.LORI F.
Again, because the app was unavailable to me while I was moving my daughter into her apartment, I was unable to get the drop off details. I was upset that I was billed for going over your "estimated" mileage. I went from Avon, Mass to Winthrop, Maine and was allotted a minimal amount of mileage. That part of Maine is extremely rural and one wrong turn can cost you many miles. UHaul didn't take into account that I had items stored in a different location that I had to drive to. If you're going to hold someone's feet to the fire, you need to be very specific when someone is booking the unit on line that you will be responsible for these circumstances. I would be reluctant to use your services for future out of state moving.EDWARD G.
Customer did not leave a comment.DANIEL V.
Customer did not leave a comment.Brian G.
Very friendly customer serviceMichael L.
Great service, staff at RT Farms was excellent, can't think of anything to improve upon!Michael S.
Customer did not leave a comment.Joseph M.
Thank you for your amazing service! You went above and beyond to help us get what we needed at the location most convenient to us!SA Crisis S.
The staff went above and beyond so I could use a truck in a moments notice!Joshua P.
The woman that we returned the uhaul to was the most delightful person ever! The store is the most quaint and wonderful shop I've ever been to. I can't wait to go back and becoming a faithful customer.STEPHANIE P.
Customer did not leave a comment.JEAN S.
Customer did not leave a comment.PAUL F.
great, friendly staff!JESSIE R.
Brought truck back to a Farm Supply Co, that sidelines in the UHaul business. There was only the main driveway to park the 26' truck in, with no parking directions visible. It was after hours so went on line to check in. The UHaul web site would not recognize our location, neither my Iphone, nor my wife's Iphone. Therefore, we could not proceed with check in. Had to return to the drop off location the following morning to check in vehicle. Not convenient! The owner of the Farm Supply/UHaul was great, friendly and also expressed recent trouble with UHaul website.JONATHAN G.
Customer did not leave a comment.JOHN J.
Very good service and equipment.INGRID A.
Pick up on a Saturday morning was slow because of few employees to accommodate the other customers who were not picking up a u-haulDaniel M.
Customer did not leave a comment.KENNETH W.
RT Farms was great. Christina was extremely helpful and professional. How to improve? Clone her!THOMAS G.
Customer did not leave a comment.Robyn W.
Excellent CS and will be a repeat customer for other needs and services they offer. Thank you Nothing else i can think of, from check in to drive-out the door was 10 minutes!Andrew B.
After we made our reservation, we got a call that we were going to have to drive 20 miles out to a different location to pick up the truck because they didn't have anyone to drive the truck to the location we scheduled. That's a 40 mile round trip. We were told we would not get a discount for gas even though this is not our fault. When we arrived to pick up the truck, the top had a thick layer of icy snow. It's against the law in Maine to drive like this. We were told we would have to drive to Augusta to pick up a different truck that didn't have snow on top but again, we would not get any discount to counteract the fuel we would use. We refused to do this and were told if anything happens it's on us.Steven H.
Customer did not leave a comment.Doris N.
Customer did not leave a comment.JON C.
Customer did not leave a comment.Amy W.
I have rented from these folks several times. ALWAYS PROFESSIONAL, COURTEOUS and CARING! GREAT OWNER, GREAT EMPLOYEES!!!!Allan H.
Customer did not leave a comment.Allan H.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.BRIAN W.
Customer did not leave a comment.Tara S.
Friendly, quick, nice people.THOMAS B.
No improvement needed. Everyone is nice and friendly. Check in and check out is always fast and courteous.ALAN B.
Customer did not leave a comment.DOMINIC C.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.ALAN B.
The online site kept loading saying waiting for approval, so we sat and waiting for 30 minutes. We ended up calling and waiting another 15, to be told it must have timed out and to log out and log back in. Once we logged back in it worked and we were able to get the code for the key. Other than that it was good, but it was a very frustrating process just to get it.Zachary B.
Easier online reservationANITA G.
My service was outstanding! Great place and great people!Paul L.
Convenient after hours drop location on a Sunday! Safe and easy access!Anthony G.
Customer did not leave a comment.Paul L.
Really nice people. Highly recommended.Renee E.
Accommodating to meeting my needs.Claire L.
I received multiple texts from U haul about logging into links, my cell is a flip and does not have internet, as do many others. So it might help if you found a better way to get us to communicate with you. The dealer-RT Farms was very helpful with this detail so they deserve a WOW from you TerryTerry P.
Customer did not leave a comment.Eric F.
It was closed on Sunday, but we tried to go online to "check in" as requested on the paperwork, but it was unsuccessful. An error occurred on the website twice. I emailed you folks with a screenshot of the error message for your review. We dropped off the trailer early afternoon.Sharon P.
The man and woman (and dog) were very friendly. The woman told me about local places to eat (since I just moved here) and I bought a bag of giant jawbreakers for only 25 cents a piece. Really cute little livestock store.Jay T.
Truck was a bit dusty inside the cab and windshield was dirtyDouglas C.
Customer did not leave a comment.Amy P.
Customer did not leave a comment.CHRISTOPHER E.
Friendly and easy to work with. Personal attention.Carol B.
Previous renter did not sweep out the trailer. Looked like it was used to haul wood and needed to be swept out.Roger S.
The saleswoman was absolutely excellent. Highly recommend this stare!! DanO Andover, MaineR Daniel O.
The UHaul computer system was incredibly slow and they ultimately had to call Uhaul. The site personnel were very helpful and apologetic about the IT issue. U-Haul needs to fix their system, it caused what should have been a five minute checkout to become a 45 minute delay with a paid moving crew waiting for us.Molleson P.
Truck needs a front end alignment but otherwise good truck.Richard L.
Employees were very friendly and helpful.Andrea I.
Customer did not leave a comment.Mike N.
Nothing was great!Denice L.
The folks at RT Farms Enterprises are wonderful! I rented a truck and trailer, but returned the trailer the same day as I no longer needed it. They were responsive to my needs in a professional, yet very friendly way. It's a perfect location on 202 with great people that more people should consider using when renting a U-Haul.Lee K.
Customer did not leave a comment.NORWOOD P.
Extremely friendly and helpful! We definitely recommend them!Matthew H.
Customer did not leave a comment.William K.
One of the four tires on the 6x12 enclosed was about bald. Not RT Farms fault at all just an observation for UHaul corporate. RT Farms was awesome to deal with, super accommodating and I'd recommend them to anyone.Brian T.
At the time of my rental pick-up I elected not to rent a dolly. I was told that I would be refunded $30 for the item. I was charged $60 at my drop off location as I didn't have said dolly. This is unacceptable as how could I possible turn-in an item I didn't rent. Please review my rental and refunded the $60.Mark F.
Customer did not leave a comment.Douglas F.
Overall, a great experience, but the rentals are very expensive. We've rented many times, but UHaul should offer some kind of a substantial discount especially to repeat renters.frank M.
Customer did not leave a comment.Lenord D.
Availability and affability makes this my new UHaul favorite. Not to mention the basic great equipment!Richard S.
I use uhaul a good amount this was by far the best customer service ive received . Tyvm UHaulAl O.
My opinion that rt faems in winthrop maine was really wonderful and would not change a thing the people there are wonderful and very helpful they made a bad start turn into a great exerance the augusta location needs work and the people there are not helpful at all i would not recomend the augusta maine location to anyone everSEAN W.
Fabulous people, great job of having everything ready when I arrived, have rented many U-Hauls in many states and I would say these are the best people I have ever dealt with, the others were fine but these people were outstanding.Terry P.
Customer did not leave a comment.Heather D.
Customer did not leave a comment.Thomas N.
Customer did not leave a comment.larry F.
Customer did not leave a comment.Bob M.