Renting it was easy. When I went to return, the person wasn’t there and I wasn’t comfortable with leaving it without processing it in. When I called uhaul they walked me through the return process without waiting on the owner to return.
Candice C
Customer Reviews for RTC Mobile Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ratchet straps were rusty and difficult to use
Liam DI don't know of any improvements. Raymond always welcome his customers, offers to help any way he can. Very courteous, and knowledgeable. What more could anyone ask for. Thank you Raymond. Your the reason I'm a repeat customer
patricia aGreat service. They really go out of their way to make their customers happy.
Dennis JI'm a repeat customer. Raymond is very friendly and knowledgeable. I enjoy doing business with him.
patricia aNothing!!
juliann cThe person is excellent. Also, the vehicle I recommended.
lorenzo pVery friendly and very helpful
robin sNo need for improvement. Ray was courteous, helpful, efficient and a delight to work with. Thanks
Cheryl RYou guys are great! Keep up the good work!
Alfredo RI did a reservation in person with owner but the next day I came to pickup my rental it was not ready. Also, when I got my rental it was nasty. It had pet hair everywhere.
Melissa WHelpful when dropping equipment off.
GARY HVery good. Quick check out. Very truck.
Terry NI was not called before my card was charged for gas I did not use when I submitted proof that I returned the vehicle with exactly what I picket it up with.
Tony MEverything this person did was secretive. Have no record of charges or what they were for. When I returned the vehicle I was not allowed to see charges or use another credit card to pay I was told that it was done and I could leave.
jose mI was pleased with the person helping me. He was very friendly and knowledgeable.
Ezequiel SI found out it was only for 6 hours only after I returned it. I rented before and it used to be 24 hours. And I was charged twice. You should be more specific about the price next time.
HECTOR SI was over charged.
Steven GI use Uhaul tow dolly twice a year every year. This year my two dolly booking was changed to another dealer. My booking was changed to include insurance which I never choose. I'm waiting on a refund for the insurance. The dealer said he couldn't print out my contract receipt.
Thomas EBrakes were not good on truck and engine had exhaust leak or ticking lifter
Theodore REverything went very well. Great customer service. I will recommend anybody there. Thank you.
pamela wFriendly agent, but the place is a mess and outdated
Ross KI rented a uhaul for pick up from here and for one my pickup time was before they were open, thankfully I arrived a little late because I wasn’t able to do the pickup without going through the person as I was told my rental was incomplete when I had my emails showing otherwise. The price I was provided at booking was not the price I was charged and my pickup location that I chose was changed without my consent and without my knowledge. I have emails showing the location I selected and was unaware this was changed. Very frustrating to go out of my way putting more mileage on the truck to go to another location I didn’t choose and was never informed on.
Nicole VThank you the truck was the right size the location was very convenient I'll use them again if I ever need it thank you thank you
Mary DNot easy to deal with.
Brenda CI am completely happy with everything
JAMES DNice guy but equipement for a long distance trip was NOT!
DIANA AAll perfect
PETER SN/A
Gary Hthe clerk here was very helpful and accommodating and made sure i had everything i needed.
Allen BNothing it was all good
darlene mEasy location
Joan WThe outside of the shop looked untidy, like they may not care how things look. I did a after hours drop off so they could have great customer service and be the best people so I can't say not to go there.
Kevin BI delivered truck and was told I would receive an email receipt for the turn in. I had to call UHaul four days later to get that receipt emailed by RTC Mobile Service.
Marilyn TNothing, the guy there was great
ryan hCant believe UHAUL would let a facility like this represent them
ROLLIE WKinda hard to find, off the road behind a couple closed businesses. When I took the trailer back the website said they opened at 8am, dropped off trailer at 8:54 am, nobody around and gate was locked. I called phone number, no answer and mailbox was full. Called back at 9:55am and Raymond answered ..
Thomas Lbrand (uhaul) not visible except for trucks parked on the grass. front entrance from main road is not clear/definitive (not paved) and a bit confusing. building at back is a repair shop.
FELMO PEveryone there also was polite courteous helpful got back to me and the reasonable time was very happy with the service I got
Lonnie PGive backup training!
rudy lGreat customer service
Raul Bgood dealer, helpful in the rental and ensured equipment was in ready to go.
christopher sHave longer hours of operations. Would help those of us who can't make it in time. Otherwise we are very satisfied.
raymond fHis hospitality was very good.
Gloria CGreat customer service and very helpful.
ashley gThis location does not resemble a U-Haul location.
Juan CMe pareció muy buen servicio.
cristina vRemodelar la facilidades
Rafael CGoogle maps took us around back of building but drop off is right in front by highway.
Mark HI was charged a fee of 8 dollars that I did not ask for if you don't remove it I will not rent from you again! There are other rentals out there.
Bruce BThis location should be removed from the U Haul network.
micheal wThe Uhaul was not ready to go at my pickup time. It hadn’t even been checked in. It was filthy and the doors didn’t shut all the way. The clerk was rude at times and the rental building was less than stellar. I’ve used Uhaul a few times to move things to and from storage but I can guarantee that I won’t ever pickup from this same location again. Besides the location, I feel like it should be pretty common to make sure the rental truck doors shut completely.
Jamie A..
Abdel P