Customer Reviews for Racen Preowned Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Racen Preowned Auto Sales

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scott D.
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Customer did not leave a comment.

william M.
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I would not recommend Uhaul for another move. We had issues and needed to use the trailer another day due to weather and was told we could not separate the account. So I ended up paying for a truck that I didn't use with money I don't have during a financially difficult time. It's nice to know uhaul is so understanding and I will spread the word to all my friends and colleagues. That I ended up paying over $400. Nice to see a company customer oriented in time of need.

Kevin S.
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Surviving wad excellent. Equipment was in great shape and very easy to use.

Nathan T.
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Robert G.
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Steven P.
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Jeffrey B.
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mathew P.
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Being friendly

Steven P.
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rachel B.
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Stephen W.
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ROGER M.
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Kelly H.
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Man working at desk was not friendly and didn't show me the things he was supposed to (like the locking mechanism, how to adjust the seat, etc.). I wanted to examine the truck before signing and he sighed (loudly) at this. I took photos of some scratches and when he asked why, I told him I had been burned once before on a rental. He said, "Then you should have bought the insurance." (I didn't need the insurance. Despite UHaul's dire warnings, my auto insurance DOES actually cover rental trucks.) Anyway, he sighed loudly and went inside without showing me the things he was supposed to (according to my paperwork). Truck was clean and in great condition, but I would NOT recommend this location for pickup or this person for customer service.

THOMAS G.
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MICHAEL W.
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John M.
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Windshield was very dirty

LARRY R.
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KOREEN V.
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Returning after hours, the link that texted to us did not work. No emergency numbers so wasn't sure what to do. It worked out in the end, as we called as soon as they opened, but the link/app needs to be in working order.

BRENDA S.
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The man was pleasant, attended to the details of the transaction. Very business like and professional.

Greg W.
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JAMES W.
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jessica G.
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farhad M.
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Great customer service from the owner.

RYAN L.
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Keith S.
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Benny W.
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CARY DOUGLAS S.
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Ted B.
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marguite Z.
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Dana B.
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Salesman was rude

Debra P.
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Dalton W.
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David L.
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Dennis J.
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The process was quick and easy. Because of Uhaul's spotty locations and a bad record of service in the Weston WV location I had to drive 55 miles to the Buckhannon location from my old home, then back past the Buckhannon location to get to my new home, adding $40 to each of 3 rental. Clean up the Weston location.

Johnny H.
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chad L.
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VALERIE M.
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Everything was perfect

becky G.
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They went above and beyond to help the lady who brought the uhaul back i was supposed to get brought it back nasty smelling like cow manure and they made it right with me thankful they were so nice

Stephanie W.
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Truck smelled like literal trash. I was worried about my stuff picking up the smell

Robert D.
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I had to contact Uhaul corporate on a matter where I messed up the online return. They were AWESOME....!!!!!!

Stephenie R.
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This is the second U-Haul vehicle I have rented in the past three days, dealer was very helpful and courteous; Thank you.

Stephenie R.
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Susan F.
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Michael T.
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edwin S.
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Steve is excellent to work with.

Robert D.
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Louis Clinton W.
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Patricia Sue G.
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Dana F.
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larry L.
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N/A

joni C.
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Brendan W.
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Sonja S.
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Sarah Louise S.
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michael W.
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Judith Davisson L.
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Overall it was a good first experience with renting a UHaul truck.

mike W.
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Everything was quick and easy.

James M.
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Marc S.
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Richard S.
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The U-haul technology requirements seem to have gotten a little more complicated/tedious over the last few months, but the overall experience was Excellent!

Chip G.
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Comment above is general issues and not related to the location.

DANA W.
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Leslie Michael B.
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William M.
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Agent was rude and argumentative with everything I said or asked will never use uhaul again from this location

DOUG B.
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Individual that I rented from was very pleasant and helpful. No issues what so ever.

Raymond I.
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Michael T.
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Stephen Edward C.
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jeff B.
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Jennifer H.
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RON G.
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Brian P.
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Zelma G.
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Michael T.
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Joanna B.
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Richard C.
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BRYON H.
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We did a drop off when the business was closed but the place was clean, very neat and well organized.

Philip L.
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lynne S.
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Scott F.
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Betsy O.
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The owner was pretty grumpy

crystal H.
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Just because you get a "confirmation" doesn't mean it's "actual"! Drove in from NC expecting to pick up the "confirmed" Uhaul rental with the agreed date and time only to find out 5 mins before arriving that the "actual " pickup was 35 mins away in another town!!! VERY upsetting! Preferred doesn't mean actual!!! Read the fine print.

Jodi T.
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elizabeth B.
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John E.
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Friendly helpful staff.

CHeryl W.
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william G.
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Lance K.
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I had scheduled to pick up the trailer using the U-Haul website and designated the location in Buckhannon WV for pick up. The reservation was made on May 1 for pick up on May 6. When I arrived I was told they did not have the trailer I reserved. A call was made and a trailer was located in Elkins WV. I got that trailer but had to drive an extra 50 miles. This is the third time this has happen and will be the last time using U-Haul. Your online reservation system SUCKS.

Rebecca R.
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Customer did not leave a comment.

Burton S.
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Easy and quick. Vehicle was in good shape, well maintained and completed the job!

Dana F.
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Smooth

John M.
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The office hours were limited and I could not get connected through your Uhaul app. This was an hour from the location I wanted to rent from and I just received a bill for extra miles after being told they would be waived when I turned the truck in.

Frank K.
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Customer did not leave a comment.

RICK S.
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Extremely pleasant experience, excellent equipment, superior service !!!

Casey M.
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Tracey C.
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Timothy R.
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Edward C.
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Robert C.
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Jacklin H.
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No reviews have been submitted for this location.

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