Customer Reviews for Racen Preowned Auto
(U-Haul Neighborhood Dealer)

699 reviews

53 N Locust St   Buckhannon, WV 26201

(304) 472-8243

Location Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur: 9 am - 4 pm
  • Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(304) 472-8243

53 N Locust St
Buckhannon, WV 26201

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur: 9 am - 4 pm
  • Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

He was very rude and short with us. Will never go back there again. The only reason I didn't walk out without the rental is because it was for my daughter.

KIMBERLY G. 
Rating:
5.0

Excellent service!

James H. 
Rating:
5.0

Customer did not leave a comment.

Randolph G. 
Rating:
5.0

All went well

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

LAURIE M. 
Rating:
4.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Truck is just really rough overall. The rear cargo door is extremely difficult to close due to rusted bearings. I had to spray WD40 on them just to get it to close- still took 100% of my body weight to lower it. Lock down latch for the dolly is not functional, so had to tie it down with rope to prevent it from bouncing around loose. Truck always starts with the towing function engaged, and has to be turned off manually. Not sure if that's normal, but not desirable. It got the job done, but overall the equipment seems like it needs some improvement.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

ronald M. 
Rating:
5.0

Very easy process and convenient location. Thank you

THEODORA H. 
Rating:
3.0

Better WiFi so the app works when the customer service is not at the location

Joseph V. 
Rating:
1.0

Manager was very very rude and not very helpful at all. Would not recommend them to my worst enemy

Christal T. 
Rating:
3.0

I don't like that I'll be charged because I didn't do the internet return off my phone. I returned it around 8:15 pm I got the key at 1:00pm. It already cost enough for very short time use.

GLORIA W. 
Rating:
5.0

Customer did not leave a comment.

LARRY D. 
Rating:
5.0

We took a picture of the gas which was less than stated when we picked it up, so we returned it at the amount that we took the picture of, but we were still charged for the gas amount on the paper.. not our amended picture amount

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Lesa D. 
Rating:
5.0

Customer did not leave a comment.

GLENN B. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
4.0

One of the dollies lights didn't work. Had to buy remote lights for it

Peter H. 
Rating:
5.0

Professional. Great service

Damon S. 
Rating:
3.0

The online check in to get the truck before a person was at Racen was ABYSMAL. It took ridiculously too long, I had to wait until an employee verified my ability to rent the truck despite the reservation being made and license being provided more than a week in advance. My movers were left for a half hour with no work bc of how long the online process took. When I called the toll free number, NO ONE ANSWERED AND I WAS ON HOKD FOR MORE THAN 20 MINUTES.

Briana M. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Catherine P. 
Rating:
3.0

Customer did not leave a comment.

Roger M. 
Rating:
1.0

When I asked the employee if the trailer was checked out for any defects, specifically checking on the tire quality, I was told he didn't know. Then proceeded to tell me to kick them to check the tire pressure and quality if I wanted after I explained the long distance I was travelling (1200 miles). He basically shrugged his shoulders as he just didn't care. I had to purchase a tire gauge and ultimately had to get one of the tires repaired before I started my trip. This customer service was very poor and not what I would have expected from a uhaul provider.

Lesley S. 
Rating:
5.0

The two dollys I requested were not in the truck I picked up after hours. Despite this I have been charged for two days rental on both. I emailed the address that sent my receipt as directed and received no response. I'm being charged rental for equipment I wasn't supplied with to use.

Matthew C. 
Rating:
3.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

All was good. In and out quickly - the owner even helped us get the trailer light working.

Carmen W. 
Rating:
4.0

The bottom rollers were rust off the door witch made extremely hard to operate

HOWARD M. 
Rating:
3.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

nothing

daniel S. 
Rating:
3.0

ASKED FOR FURNITURE DOLLY WEEKS BEFORE WE MOVED AND WERE TOLD THERE WAS ONE WITH EVERY TRUCK BUT WHEN WE GOT THERE HE DIDN'T HAVE ONE.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
3.0

No dollys, we rented a utility dolly but couldn't even use it. Took us an extra day to move due to no regular dollys being available at this location. Super disappointed.

Kyle A. 
Rating:
5.0

Customer did not leave a comment.

JOSH B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Clean vehicle, everything worked on truck, easy location. Staff thorough. What we needed with one day notice was available. Very pleased.

Charles H. 
Rating:
3.0

Everything was good from the location. The app needs work.

LORI N. 
Rating:
4.0

Great place to rent from. The truck which was from Arizona had a couple issues that were annoying but not safety worthy in that sense. The radio volume didn't work and the ac directional knob was useless. It would only blow out at your feet I think. I actually didn't know where it was blowing but the van stayed Simi cool. The windshield was so dirty from spraying disinfectants it was hard to see out of in the evening . It should be clean after disinfectants are applied

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Michele Christin A. 
Rating:
4.0

Lots of on line work but got it completed.

Marion B. 
Rating:
5.0

Customer did not leave a comment.

Heather V. 
Rating:
5.0

Customer did not leave a comment.

Aidan H. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
3.0

Confirm the tank is really full. I drive the truck a total if 7 miles. It took over 5 gal of gas to fill before return. There is no way it was a full tank when I picked it up even though the dash read full.

Susan K. 
Rating:
3.0

When we got the truck, the gas was not filled all the way, but was a little over a quarter of a tank. We expected that the gas tank would be as close to full as possible. We had to spend $52.00 on gas alone due to the tank not being full.

Glen C. 
Rating:
5.0

It was a nice and easy process. I would use U-HAUL again.

Mike H. 
Rating:
4.0

Customer did not leave a comment.

Christina S. 
Rating:
3.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

LORI S. 
Rating:
5.0

Efficient, professional and organized

John W. 
Rating:
5.0

.

DAVID L. 
Rating:
5.0

I will use this locataon again

Stan S. 
Rating:
3.0

Customer did not leave a comment.

Allen J. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

Everything was great..

MARY L. 
Rating:
1.0

Find a different U-Haul dealer. I first tried the anmoore location and there was no one to help for 30 minutes so I did a online pickup that I had to cancel because of the time it takes to complete. (Which is ridiculous in 2021). So I then did raven auto which is the only place that had a pickup. Steve was a asshole. He talked badly about U-Haul the whole time and treated me like I was stupid because your mobile pick sucks.

DAMIEN R. 
Rating:
4.0

Customer did not leave a comment.

Zackeri C. 
Rating:
5.0

Customer did not leave a comment.

shari Z. 
Rating:
5.0

I can't see anything that needs changed

zack C. 
Rating:
5.0

Store was closed when I returned the truck but the location was easy to find, parking and return process was easy.

Larry I. 
Rating:
5.0

Customer did not leave a comment.

Stephen Edward C. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Thank you!

TRACY B. 
Rating:
1.0

The owner was rude. I had the truck for an extended period due to weather conditions. I called him frequently to make him aware. On the 5th, he called me wanting to know when I was turning in the truck as it had been seen at Lowe's. I told him that afternoon. As someone paying for a product, I don't know why I had to be accosted in such a way on the telephone. We took it off our hill and then had to have a tow truck come that night and next morning to help get back to our driveway. When I returned the truck, he told me I needed to clean it cause he wasn't cleaning it for free. I wasn't about to take it off the lot in fear of being charged another fee. Then in reviewing my bank account I see an additional charge that wasn't explained. This has made moving an awful experience. He needs lessons in customer service. I spent a great amount of money at UHaul and all the stress and time I have put into talking with people has taken time away from my jobs and my schooling. I feel as though I should be compensated. I will make my friends aware as this is a small community and something needs to be done. Who else has he done this to?

kelly P. 
Rating:
5.0

Customer did not leave a comment.

daniel W. 
Rating:
3.0

Was not able to start the car for several times.

Feng Z. 
Rating:
3.0

Customer did not leave a comment.

scott D. 
Rating:
3.0

I would not recommend Uhaul for another move. We had issues and needed to use the trailer another day due to weather and was told we could not separate the account. So I ended up paying for a truck that I didn't use with money I don't have during a financially difficult time. It's nice to know uhaul is so understanding and I will spread the word to all my friends and colleagues. That I ended up paying over $400. Nice to see a company customer oriented in time of need.

william M. 
Rating:
5.0

Surviving wad excellent. Equipment was in great shape and very easy to use.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

Being friendly

mathew P. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

rachel B. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
2.0

Man working at desk was not friendly and didn't show me the things he was supposed to (like the locking mechanism, how to adjust the seat, etc.). I wanted to examine the truck before signing and he sighed (loudly) at this. I took photos of some scratches and when he asked why, I told him I had been burned once before on a rental. He said, "Then you should have bought the insurance." (I didn't need the insurance. Despite UHaul's dire warnings, my auto insurance DOES actually cover rental trucks.) Anyway, he sighed loudly and went inside without showing me the things he was supposed to (according to my paperwork). Truck was clean and in great condition, but I would NOT recommend this location for pickup or this person for customer service.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Windshield was very dirty

John M. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

Returning after hours, the link that texted to us did not work. No emergency numbers so wasn't sure what to do. It worked out in the end, as we called as soon as they opened, but the link/app needs to be in working order.

KOREEN V. 
Rating:
4.0

The man was pleasant, attended to the details of the transaction. Very business like and professional.

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

jessica G. 
Rating:
5.0

Great customer service from the owner.

farhad M. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Benny W. 
Rating:
4.0

Customer did not leave a comment.

CARY DOUGLAS S. 
Rating:
5.0

.

Ted B. 
No reviews have been submitted for this location.

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