Racen Preowned Auto Sales
(U-Haul Neighborhood Dealer)

629 reviews

53 N Locust St   Buckhannon, WV 26201

(304) 472-8243

Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur: 9 am - 4 pm
  • Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Contact Us

(304) 472-8243

53 N Locust St
Buckhannon, WV 26201

Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur: 9 am - 4 pm
  • Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

daniel W. 
Rating:
3.0

Was not able to start the car for several times.

Feng Z. 
Rating:
3.0

Customer did not leave a comment.

scott D. 
Rating:
3.0

I would not recommend Uhaul for another move. We had issues and needed to use the trailer another day due to weather and was told we could not separate the account. So I ended up paying for a truck that I didn't use with money I don't have during a financially difficult time. It's nice to know uhaul is so understanding and I will spread the word to all my friends and colleagues. That I ended up paying over $400. Nice to see a company customer oriented in time of need.

william M. 
Rating:
5.0

Surviving wad excellent. Equipment was in great shape and very easy to use.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

Being friendly

mathew P. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

rachel B. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
2.0

Man working at desk was not friendly and didn't show me the things he was supposed to (like the locking mechanism, how to adjust the seat, etc.). I wanted to examine the truck before signing and he sighed (loudly) at this. I took photos of some scratches and when he asked why, I told him I had been burned once before on a rental. He said, "Then you should have bought the insurance." (I didn't need the insurance. Despite UHaul's dire warnings, my auto insurance DOES actually cover rental trucks.) Anyway, he sighed loudly and went inside without showing me the things he was supposed to (according to my paperwork). Truck was clean and in great condition, but I would NOT recommend this location for pickup or this person for customer service.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Windshield was very dirty

John M. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

Returning after hours, the link that texted to us did not work. No emergency numbers so wasn't sure what to do. It worked out in the end, as we called as soon as they opened, but the link/app needs to be in working order.

KOREEN V. 
Rating:
4.0

The man was pleasant, attended to the details of the transaction. Very business like and professional.

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

jessica G. 
Rating:
5.0

Great customer service from the owner.

farhad M. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Benny W. 
Rating:
4.0

Customer did not leave a comment.

CARY DOUGLAS S. 
Rating:
5.0

.

Ted B. 
Rating:
5.0

Customer did not leave a comment.

marguite Z. 
Rating:
3.0

Salesman was rude

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

Dalton W. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

The process was quick and easy. Because of Uhaul's spotty locations and a bad record of service in the Weston WV location I had to drive 55 miles to the Buckhannon location from my old home, then back past the Buckhannon location to get to my new home, adding $40 to each of 3 rental. Clean up the Weston location.

Dennis J. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
5.0

Customer did not leave a comment.

chad L. 
Rating:
5.0

Everything was perfect

VALERIE M. 
Rating:
5.0

They went above and beyond to help the lady who brought the uhaul back i was supposed to get brought it back nasty smelling like cow manure and they made it right with me thankful they were so nice

becky G. 
Rating:
4.0

Truck smelled like literal trash. I was worried about my stuff picking up the smell

Stephanie W. 
Rating:
4.0

I had to contact Uhaul corporate on a matter where I messed up the online return. They were AWESOME....!!!!!!

Robert D. 
Rating:
5.0

This is the second U-Haul vehicle I have rented in the past three days, dealer was very helpful and courteous; Thank you.

Stephenie R. 
Rating:
5.0

Customer did not leave a comment.

Stephenie R. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Steve is excellent to work with.

edwin S. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Louis Clinton W. 
Rating:
5.0

Customer did not leave a comment.

Patricia Sue G. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

N/A

larry L. 
Rating:
4.0

Customer did not leave a comment.

joni C. 
Rating:
4.0

Customer did not leave a comment.

Brendan W. 
Rating:
5.0

Customer did not leave a comment.

Sonja S. 
Rating:
4.0

Customer did not leave a comment.

Sarah Louise S. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
4.0

Overall it was a good first experience with renting a UHaul truck.

Judith Davisson L. 
Rating:
5.0

Everything was quick and easy.

mike W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

The U-haul technology requirements seem to have gotten a little more complicated/tedious over the last few months, but the overall experience was Excellent!

Richard S. 
Rating:
5.0

Comment above is general issues and not related to the location.

Chip G. 
Rating:
5.0

Customer did not leave a comment.

DANA W. 
Rating:
5.0

Customer did not leave a comment.

Leslie Michael B. 
Rating:
1.0

Agent was rude and argumentative with everything I said or asked will never use uhaul again from this location

William M. 
Rating:
5.0

Individual that I rented from was very pleasant and helpful. No issues what so ever.

DOUG B. 
Rating:
5.0

Customer did not leave a comment.

Raymond I. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Stephen Edward C. 
Rating:
5.0

Customer did not leave a comment.

jeff B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

RON G. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Zelma G. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Joanna B. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

We did a drop off when the business was closed but the place was clean, very neat and well organized.

BRYON H. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

lynne S. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
4.0

The owner was pretty grumpy

Betsy O. 
Rating:
3.0

Just because you get a "confirmation" doesn't mean it's "actual"! Drove in from NC expecting to pick up the "confirmed" Uhaul rental with the agreed date and time only to find out 5 mins before arriving that the "actual " pickup was 35 mins away in another town!!! VERY upsetting! Preferred doesn't mean actual!!! Read the fine print.

crystal H. 
Rating:
4.0

Customer did not leave a comment.

Jodi T. 
Rating:
5.0

Customer did not leave a comment.

elizabeth B. 
Rating:
4.0

Friendly helpful staff.

John E. 
Rating:
5.0

Customer did not leave a comment.

CHeryl W. 
Rating:
5.0

Customer did not leave a comment.

william G. 
Rating:
4.0

I had scheduled to pick up the trailer using the U-Haul website and designated the location in Buckhannon WV for pick up. The reservation was made on May 1 for pick up on May 6. When I arrived I was told they did not have the trailer I reserved. A call was made and a trailer was located in Elkins WV. I got that trailer but had to drive an extra 50 miles. This is the third time this has happen and will be the last time using U-Haul. Your online reservation system SUCKS.

Lance K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Easy and quick. Vehicle was in good shape, well maintained and completed the job!

Burton S. 
Rating:
5.0

Smooth

Dana F. 
Rating:
2.0

The office hours were limited and I could not get connected through your Uhaul app. This was an hour from the location I wanted to rent from and I just received a bill for extra miles after being told they would be waived when I turned the truck in.

John M. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Extremely pleasant experience, excellent equipment, superior service !!!

RICK S. 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
5.0

Customer did not leave a comment.

Tracey C. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
No reviews have been submitted for this location.

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