Customer did not leave a comment.Joseph D.
Customer Reviews for Radical Rides
(U-Haul Neighborhood Dealer)
Abilene, TX 79601
Services at this Location:
- Mon: 8 am - 1 pm
- Tue-Fri: 8 am - 8 pm
- Sat: 9 am - 6 pm
- Sun: Closed
Special Operating Hours
- 6/30/2022 - 7/17/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TRENTON G.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.david B.
Customer did not leave a comment.Roy G.
No fault of the neighborhood deal, they are great. But that AT trailer was a POS and cost me 2 hours of road time exchanging it. Extremely frustrating that it takes that long to exchange at a different location.DANIEL H.
I pulled up to drop it off. A woman in plain clothes come over and opened the back of the truck without saying sword to me. . I asked her if she worked there and she said â€œ I wouldn't open the back if I didn't work hereâ€. She then proceeded to tell me the cup holder had water in it. There was slight condensation from a canned drink I was drinking. She said she would clean it but if I dropped it off anywhere else they would have not told me and just charged me. She told me she didn't get paid to clean. I told her I would clean it but then she got defensive and said she would clean it. She was honestly the rudest employee at a business I have encountered in a longtime. Other than her, experience was good.William F.
Very helpful and informativeVANCE S.
Amazing support. Thank you!TRAVIS A.
Becki is awesome and really set us up for a smooth move.Jonathan I.
Customer did not leave a comment.Tiffany G.
Great customer serviceSheila F.
Customer did not leave a comment.Bernadette M.
Customer did not leave a comment.Michelle B.
Customer did not leave a comment.Brittany J.
Customer did not leave a comment.JASON L.
What a smooth transaction! I had a great experience using radical rides. Becky made this process so easy, and she was a joy to work with! I will definitely use them from here on out!LANCE EVERETT C.
Customer did not leave a comment.SHARON D.
Customer did not leave a comment.Kay D.
Customer did not leave a comment.NICHOLAS D.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.KEVIN B.
Send them to this location! Becki was the best rep I've ever delt with, she went above and beyond what was required. You need more people like her working for you. Phenomenal customer service skills.CRAIG B.
Other than the extra cost from years ago, I should have notified them that my ex didn't pay this bill.. so that was an extra expense I didn't needMiranda B.
Customer did not leave a comment.DIANA S.
Customer did not leave a comment.Adrian F.
She was wonderful and accommodating with my time!!JULIA A.
It was a very easy transaction and the people were super nice, accommodating & we were quickly on the road.Kathy S.
Becki was great to deal with.Bill T.
Customer did not leave a comment.CHANDELL G.
Customer did not leave a comment.Marcy B.
Customer did not leave a comment.Enrique C.
Becky was GREAT!!!! Very helpful during a stressful time.CATHERINE M.
It was just a empty lot. But the lady working there came out and was plesant to work with.John S.
Customer did not leave a comment.Zachary C.
Becki was great, will use them again if neededJOHN R.
Becky was great. I would use her again for sure. Thanks Becky!THOMAS S.
Customer did not leave a comment.deshondra R.
Customer did not leave a comment.JANA T.
The lady that rented me the uhual went above and beyond for me! I would absolutely recommend anyone to her!!!ANGIE W.
Fantastic customer serviceZachary C.
Customer did not leave a comment.LAWRENCE T.
Customer did not leave a comment.sonia S.
Customer did not leave a comment.sonia S.
Friendly, excellent help, good instructions.Amy O.
Nothing, Becky is awesomeAnthony H.
Customer did not leave a comment.RODNEY W.
Becki was very knowledgeable and courteous. She is amazing!Sharon C.
The original location selected for drop off was KB Automotive. I called ahead to inform them I was on my way only to discover that they were not a U-Haul location anymore. Fortunately, Radical Rides was very helpful and accommodating. Becky was fantastic to deal with.Joel P.
Customer did not leave a comment.Anthony H.
Customer did not leave a comment.Daniel J.
Customer serviceLucio C.
The rental lady was super nice and was very understanding. She even stayed a few minutes later to allow me time to get there. Great customer Service.LISA E.
Customer did not leave a comment.Robert G.
Excellent service all he way. Extremely pleased.ARISTIDES R.
Customer did not leave a comment.Wesley C.
Great serviceThomas H.
Although drop-off was after hours, the manager was on-site and came out to make certain the drop-off was complete and check on my satisfaction with the vehicle. Thanks!RICHARD M.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.Rachelle R.
Becki was awesome!!! Will definitely use this location again for any uhaul needsâ€¦CHRISTOPHER M.
Customer did not leave a comment.Karla C.
Customer did not leave a comment.Benjamin B.
Customer did not leave a comment.BRUCE C.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.BRADY L.
Beck was awesome! Friendly, knowledgeable about equipment!CARLA K.
Becki showed us how to us the car hauler. She also sprayed the rackets with WD40. She is amazing. We highly recommend her for any U haul rental.Janet H.
Becky was great to work with and did an outstanding job of getting things ready for me.DREW A.
Customer did not leave a comment.Paula U.
Customer did not leave a comment.Jordan G.
Inside the truck was very dusty and full of small rocks. Definitely not swept before our arrival. Mobile check-in was a pain. Check out was easy.Tracey P.
Customer did not leave a comment.Khalaf A.
Customer did not leave a comment.Lycergus R.
Becki is a helpful and fantastic agent!KENDRA S.
Customer did not leave a comment.Candience H.
They were closed, so I used the phone drop off. Hard to find a place to park the truck, but good otherwiseJoan P.
Customer did not leave a comment.Darrell K.
As far as I'm concerned Becki manages the UHaul facility at Radical Rides quite efficiently. I was in town from Dallas to help move my son and daughter-n-law and Becki went above and beyond helping me with my rental needs. Everything went fantastic as planned!Edward F.
Agent called me and was yelling at me . Then she wrote a false statement on my bill. And charged an extra day . Truck was not clean or sanitize. Please call I have pictures also . Agent does not represent U-Haul very well. 3252600829 pat qPatrick Q.
Customer did not leave a comment.CHRISTOPHER L.
Becky has good customer service.DARVIN B.
I ordered a dolly and didn't get one I ended up having to have my parents bring me a dolly which prompted them to â€œhelpâ€ me move which was not ideal.Jonathan D.
Becki was a pleasure to work with on the rentalBrenda P.
Customer did not leave a comment.DONALD R.
I went through the online check-in process. Uhaul failed to mention online that this location would be closed during my scheduled pick-up time. I had issues with the online check-in and since there was no one at the location, I was SOL for almost 45 minutes.Audrey S.
Customer did not leave a comment.Jason R.
Nothing. Best place ever to get a uhaul truck. Friendly, professional and VERY accommodating!!! Have rented here several times and every time have had a great experience !!karen S.
This is what I would expect in a drop-off, very quick and efficient. I received my receipt via email in a very timely manner.Steven C.
Customer service was excellent and above par.Michelle H.
Becki was above and beyond professional, with a person touch! Thank youMonica H.
Moving supplies were not available for purchase at location.AMOUR-CHE D.
Customer did not leave a comment.Toni G.
Becky went above and beyond to help me with everything, even before we arrived. I called ahead to take care of everything in advance and she even gave me her cell phone in case I had questions or concerns. Got in and out very quickly. Very nice young lady. Very professional. Was well pleased.Dale C.
Quick, easy and friendly!Tim F.
Becky was wonderful to work with. She did everything to make things as stress free as she could for us and I would recommend that if you need to return or rent a U-Haul that you go through her. Thank you so much for a wonderful experience.Debra S.
Was able to reserve a trailer online and picked up the following morning. We were greeted with a smile and excellent customer services!!! I would recommend anyone to radical rides for all uhaul needs. AAA++++TRACIE R.
None needed. The owner was absolutely excellent and very helpful. She went above and beyond to accommodate me and taking care of me very quickly and effectively. I will use this place any dayGERARDO G.
Becky was awesome.BENNY EARL C.