Inside the truck was very dusty and full of small rocks. Definitely not swept before our arrival. Mobile check-in was a pain. Check out was easy.Tracey P.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Khalaf A.
Customer did not leave a comment.Lycergus R.
Becki is a helpful and fantastic agent!KENDRA S.
Customer did not leave a comment.Candience H.
They were closed, so I used the phone drop off. Hard to find a place to park the truck, but good otherwiseJoan P.
Customer did not leave a comment.Darrell K.
As far as I'm concerned Becki manages the UHaul facility at Radical Rides quite efficiently. I was in town from Dallas to help move my son and daughter-n-law and Becki went above and beyond helping me with my rental needs. Everything went fantastic as planned!Edward F.
Agent called me and was yelling at me . Then she wrote a false statement on my bill. And charged an extra day . Truck was not clean or sanitize. Please call I have pictures also . Agent does not represent U-Haul very well. 3252600829 pat qPatrick Q.
Customer did not leave a comment.CHRISTOPHER L.
Becky has good customer service.DARVIN B.
I ordered a dolly and didn't get one I ended up having to have my parents bring me a dolly which prompted them to â€œhelpâ€ me move which was not ideal.Jonathan D.
Becki was a pleasure to work with on the rentalBrenda P.
Customer did not leave a comment.DONALD R.
I went through the online check-in process. Uhaul failed to mention online that this location would be closed during my scheduled pick-up time. I had issues with the online check-in and since there was no one at the location, I was SOL for almost 45 minutes.Audrey S.
Customer did not leave a comment.Jason R.
Nothing. Best place ever to get a uhaul truck. Friendly, professional and VERY accommodating!!! Have rented here several times and every time have had a great experience !!karen S.
This is what I would expect in a drop-off, very quick and efficient. I received my receipt via email in a very timely manner.Steven C.
Customer service was excellent and above par.Michelle H.
Becki was above and beyond professional, with a person touch! Thank youMonica H.
Moving supplies were not available for purchase at location.AMOUR-CHE D.
Customer did not leave a comment.Toni G.
Becky went above and beyond to help me with everything, even before we arrived. I called ahead to take care of everything in advance and she even gave me her cell phone in case I had questions or concerns. Got in and out very quickly. Very nice young lady. Very professional. Was well pleased.Dale C.
Quick, easy and friendly!Tim F.
Becky was wonderful to work with. She did everything to make things as stress free as she could for us and I would recommend that if you need to return or rent a U-Haul that you go through her. Thank you so much for a wonderful experience.Debra S.
Was able to reserve a trailer online and picked up the following morning. We were greeted with a smile and excellent customer services!!! I would recommend anyone to radical rides for all uhaul needs. AAA++++TRACIE R.
None needed. The owner was absolutely excellent and very helpful. She went above and beyond to accommodate me and taking care of me very quickly and effectively. I will use this place any dayGERARDO G.
Becky was awesome.BENNY EARL C.
Customer did not leave a comment.Bradley W.
Nothing. The woman there was extremely helpful in helping me navigate the app during the inspection process and showing me how to connect/disconnect the tow dolly. She also made sure I had all the information I needed for roadside assistance before I hit the road.Sarah P.
Just another glitch in the move but this young lady handled the problem. Thank you BeckyWilliam R.
Very friendly staff! She walked me through the paperwork and even gave me the office number in case I had questions.Kellie N.
The lady is so so nice and very very helpful! She was a joy to work with!!loy D.
Customer service was excellent and very understanding amd co-operative.Joe M.
The vehicle was awesome maybe u guys can improve on d light system in the vehicle.Neema C.
Allow small town operations to open normal hours and weekends. If we had not been desperate we would have done thing different. We had to drive several hours away because my son rented the wrong trailer and the place he rented from was closed. You can't use covid because small towns are safer and yet you allowed large towns to be open.Melet P.
Customer did not leave a comment.Ann K.
We want to thank Ms. Becky for all she did for us! She was kind, helpful, and very understanding! Renting and hooking up the U-Haul trailer was made quick and easy! I definitely recommend her location and will be using it in the future for any U-Haul needs!Ashley S.
Becky was very personable and friendly. She had everything ready to go when we arrived. The equipment was clean and parked for an easy exit.kurt T.
The lady was awesome!! She made everything so easy and fast !! She was thorough and efficient, and she was even available after store hours. She was very dedicated in customer service and made her services very personal. I didn't just feel like another reservation number to her and could tell that she really held her standards much higher than most other locations. I will definitely be using that location for all of my U-Haul rentals from now on !!Shanah C.
It was all good I can't think of much to improve onMisty B.
Becky was absolutely great to work with. The truck was ready and contracted was outlined well.Gary K.
Customer did not leave a comment.Nicholas D.
Customer did not leave a comment.Brian C.
Get a bigger sign so it is easier to find you -- FABULOUS customer service.Beth O.
Customer did not leave a comment.Justin H.
They were real helpfulKerry W.
Customer did not leave a comment.Rudy V.
Customer did not leave a comment.Cameron D.
Becki was very accommodatingALAN W.
Everything worked great!Mack M.
Customer did not leave a comment.Ken L.
Becky deserves recognition for coming in on her day off to help me as she was the only location with the truck I needed for a last minute move. Becky is the best. THANK YOU Becky you saved the day!!!!billie jo P.
Customer did not leave a comment.Victor H.
The lady at the location was amazingbrittany K.
Customer did not leave a comment.Tracye W.
Customer did not leave a comment.Ed K.
Customer did not leave a comment.Kortney M.
This was my best experience with uhaul in Abilene by far, I found the service excellent and plan on using this location again. Super pleased!TONI G.
Customer did not leave a comment.James K.
Customer did not leave a comment.Kenneth W.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.corey K.
Customer did not leave a comment.Samantha T.
I'm not sure why we were sent to this location to return the truck. We would not have known it was even a u-haul location if we hadn't been given the address.MIchael J.
Customer did not leave a comment.jack M.
The first drop off location was closed so I had to contact custimer service to arrange a new drop off location. Customer service provided a new drop off location but failed to notify them of my reservation therefore, the clerk was not available to take my rental payment as I was first instructed would happen. I contacted the uhaul clerk and she would not be available to assist me for 30 minutes. I explained to her I needed to return home which was an 8 hour drive. She told me she would meet me shortly. I was later contacted about 15 minutes later and was informed my credit card had been charged for the rental. This whole experience was totally confusing and frustrating.Joyce W.
The person who runs this place is terribly incompetent. After going through all the paperwork, I had intended to pay with a check. She informed me at the moment that she didn't take checks, so I had to regroup and find another way to pay. She had the trailer hitch parked in a field back behind the property that was really hard to get to. She is going through some health problems and cant lift her arms, so she was not much help when we were trying to back the 20 foot truck in so we could meet the hitch on the trailer. Once the trailer was finally connected, we attempted to load a BMW onto the trailer, and it bottomed out, scraping the brand new paint job on the sides. I feel like she should have had some foreknowledge about this so we didnt have to go through this. In the end, my boyfriend and I had to change out cars and load up my Lexus instead. My boyfriend had to install part of the chains and straps with the car because she wasn't able to. We said from the start of the reservation process that we wanted someone who could do this for us because we have never done it before. In the end, when we left her storefront, we drove across town to the bigger UHaul store and had the employees there double check that everything was as it should be. It was incredibly nerve-wracking, added an extra hour to our moving day (because we had to go home, get a different car, switch out the contents of the cars, go to other uhaul for confirmation). She seemed like everything was no big deal, but for me, it was huge. I nearly missed being able to get the key for my new home at the destination arrival. Also we nearly missed getting to turn in the trailer before the Huntsville place closed. We wouldn't have been able to unload the truck. Never again will I accept anything from UHaul from this destination. She has no business representing uHaul.melody R.
Customer did not leave a comment.MIKE S.
Customer did not leave a comment.Lenda F.
Staff were professional and courteous.CHAD M.
Customer did not leave a comment.christine H.
Super sales girl Becki TriburOLEN S.
Online states open at 9am, opens at 10am Debbie was kind to talk with, and I understand her having to charge to clean. It was dried mud, with sticky in the cups. I just hope U-Haul corporate helpslisa B.
Customer did not leave a comment.Gordon G.
Customer did not leave a comment.Bill K.
Customer friendly and helpfulJim B.
Becki was amazing!!! If I ever have to rent a uhaul again in Abilene I will be calling her for sureStephanie W.
Becky was awesome. She explained everything very well and has great customer service.Mark H.
Customer did not leave a comment.Hayley D.
Customer did not leave a comment.Mike B.
Becky was very accommodating and I plan to use her anytime need a uhaul.Shane B.
Customer did not leave a comment.Nancy P.
Customer did not leave a comment.Andy A.
Customer did not leave a comment.Andy A.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Aaron T.
Customer did not leave a comment.Phillip M.
Very friendly and helpful. Will use againEDWIN B.
Only issue had was the auto dolly had a right busted finder and the light on the finder did not workKenny S.
Dangerous step when opening door. Almost fell twice.melissa S.
No one was at the facility to turn in vehicle. I had to contact salesman via cell phone who had me take pictures and text them to her to turn in vehicleGreg F.
Becky was very helpful from start to finishLogan C.
Customer did not leave a comment.Tim M.
Your associate was very pleasant and organized. We were met on time, the truck was ready for us and the paperwork was taken care of quickly. Thank you!Kenneth G.
Great experience! The agent was amazing and knowledgeable about all aspects. She is an encourager and an example for others. Would recommend her for anyone! Great job!Danny C.
Really excellent customer service from online to in person pick up. Ease of return. Becki at the 1042 N. Treadway location came out on Sunday and was so very helpful. Great â€œfaceâ€ of UHaul and an inspiration.Teresa M.
Customer did not leave a comment.karen M.
Great experience from start to finishJason U.