Customer Reviews for Radio Grove Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Radio Grove Hardware

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Elysa B. on

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They were extremely helpful, friendly and polite. Went above and beyond to help when needed.

ALEXANDER P. on

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Loved the location. It was an old school hardware store. Loved the old school charm. Very helpful.

Mark M. on

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Very happy, great experience

Mark R. on

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Very understanding with all of the issues at pick up. Easy to communicate with. Following up with company since so many discrepancies between computer and truck rented to me.

Bradley B. on

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Kathryn K. on

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Richard C. on

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Robert H. on

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Everything was great. No issues.

Bernard M. on

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Tomas A. on

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Robert P. on

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EDWARD F F. on

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Erica M. on

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Supposed to be 24 hour drop off but the gate was closed. Had to leave the U-Haul outside gate which made us nervous that it would get towed or damaged as it is on a main rd. No one there to ask because at 9pm they were already closed. No direction on where to leave vehicle. Whole thing was not clear.

Nicole G. on

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Dolores S. on

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The only thing I reserved a dozen blankets. When I picked up the truck there where no blankets a person the night before took all they had. Very disappointed as I reserved them and had to go somewhere (a competitor) to rent blankets

NICK S. on

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The process was slow to get the U-Haul with no explanation on mileage costs. Disappointed overall with U-Haul.

Bruce B. on

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Customer did not leave a comment.

Nick S. on

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I was disappointed with the extra mileage charge. This information was not clear prior to pickup. There needs to be clearer details about possible charges. Thanks

Matthew J. on

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Information security. I'm dealing with an issue as we speak. The vehicle and moving experience was flawless tho

Matthew H. on

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Donald T. on

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Stephanie B. on

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Excellent location. Friendly staff and super clean trailer. Thank you.

Holly N. on

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Stephanie T. on

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Michael D. on

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The young lady that to care of use was very helpful.

DINICE N. on

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To improve? Can not help you there. The young man who served us at the (Raymond Radio Grove) was incredible. We were blown away with his work ethic & his excellent attitude. Pretty rare for someone his age. He was a great help!

Robert L. on

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Angelia D. on

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Richard B. on

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This has nothing to do with pickup.The day before my scheduled pickup i was informed that there were no 5-8 trailors-i had to go with 6x8 which i had to drive 75 miles round trip. it also cost me more in gas to make the 1900 mile trip. Why make reservations when the customer does not know until the day before and in this case nothing. Very, very poor procedures. The man at the scheduling place was super and help me find a trailer but i will have to think twice before i go with uhaul again.

Debbi F. on

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The "bumpers" on one of the inside walls were falling off. My first and last name were spelled wrong in the computer, and the tow truck info was wrong, but the clerk had no idea how to correct it. This caused me a fair amount of aggravation!. The language on the contract was confusing. "Safe Tow Declined for Equipment" might have said Safe Tow Insurance was declined.

Marissa B. on

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Customer did not leave a comment.