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Wayne w
Customer Reviews for Radio Grove Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was acting up and the breaks were Very sloppy. I spoke to the man at the store and he said they should be fine. I was told one price and then I was charged more. It’s only 53.00 more but it’s the point. Never again
YVONNE BTrailer jack. Actually have trailer jack in the trailer. I understand they probably get broken often but still valuable on heavy rentals Dealer was amazing hats off to them
Joseph CWhen I picked up a 15 foot van at Radio Grove Hardware the person in charge did not walk around the truck with me to mark any dents or damages to the truck. It was a one day rental. The following day after I dropped the truck off in Conway, I received an email informing me of a quick claim Settlement Estimate of $579.71 due to a dent in the back of the truck; which was there when I picked up the truck. This caused me a lot of anxiety thinking I might be charged for that amount. Fortunately I took out the Safemove Plus (Damage/Coverage) which released me of any financial responsibility. But I should never have gone through this ordeal if proper procedures had been followed at Radio Grove Hardware.
JAMES SGreat service and good equipment
Mason WGreat service!
Lawrence SLovely mom and pop hardware store
ELAINE CI picked the trailer up from a hardware store. They were very helpful.
Mindy BWayne is fabulous. He tries to make your life easier with his company and services.
HOPE HVery helpful with the whole renting process. Very impressed!
MICHAEL DThe owner of Radio Grove Hardware is an awesome guy. Very knowledgeable and engaging thanks
Don Lnone at this location all went smoothly. thanks.
JOHN JGreat location , very convenient for anyone in this area .. The staff is friendly and knowledgeable. The location is dog friendly and have a lot other items and tools available for your move . I will be utilizing them again . Thank you
Gregory SMaking the reservation online was easy. Pick up wasn't bad until I was leaving the parking lot and noticed that the windshield had a big chip. Went back in and they gave me a different van. I thought the first van smelled bad, but the second one was even worse.
Michelle FOutstanding Staff. If I ever need another U-Haul I will try to make it happen at Radio Grove in Raymond NH.
Michael FThe two young men at the desk were very helpful
Kathryn SThe lease paperwork should of clearly stated there was a crack and large chip in the window.
Douglas VThis trailer rental was effortless. However, I was surprised to learn that there was no availability of a trailer hitch to be rented. The hitch and ball that I had was too big and I was forced to purchase a hitch and smaller ball in order to utilize this trailer. As a consumer, I would only offer that the rental locations should have had the availability to rent a hitch and ball.
angela WOnly complaint is my truck did not fit on trailer as U-Haul stated it would so I had to have somebody else tow my vehicle 430 miles
Philip DEverything was great, truck was ready and no problems even in the cold weather.
Michael NExcellent, easy experience!
Jean DGentleman stopped work he was doing and checked us out! Very cordial
George PEverything went smoothly, thanks again
Justin RFriendly and helpful people here. Very nice experience!
Mark SNo hard sell at the counter for all the extra coverages & equipment I didn't need
John HTruck was perfect for moving our daughter into her apartment in Boston. Easy pick up and drop off. Everyone was very accommodating would definitely recommend Thank you again Kim
Kimberly FEverything was great.
John VThe van smelled like a barn. Other than that, it was immaculate, drove well, and hauled a whole sectional.
Regina ANo improvement needed, Thank you
Kleff NThe truck did the job despite being a truck with 140K plus miles on it. The people were very accommodating, helpful and friendly.
Kenneth MThrough no fault of Radio Grove Hardware, the prior renter of a 4x8 trailer did not return it. I was upgraded to a 5x8. The 5x8 trailer is terrible when empty. VERY little tongue weight, so it constantly beats the hitch and bounces the tow vehicle. Once loaded it behaved perfectly. The one-way trip to load the trailer was BRUTAL - so be aware, you need to bring a couple hundred pounds to put in the front of the trailer during transport.
Steven BDon’t change a thing! If it’s not broken. Don’t fix it.
Ken FThe U-Haul app was super easy to use.
Deborah BStaff was great, friendly and helpful! Everything was great....
Kevin MOrganized, professional, friendly and made the whole experience go smoothly
Don LThe location was awful no signal could not use the online check in. Which would have been fine, but the sales person in the store was a young very untrained guy, who really was thrown in that position that he hadn't been properly trained for. He was unable to assist me and I actually felt bad for him. I finally had to change the pick up time as a result. I'll never use that U-Haul location again, just terrible service all around.
Rebekah SEasy in, easy out. Very convenient and friendly
Thomas SCustomer service was great. Very polite and welcoming.
Kerry MVery Helpfull, Thank you !
Radio GGreat Service!
Wayne WBald tires on the trailer! Ended up with a blown tire and sat on the side of the road for three hours!
Logan NExcellent customer service and location
Alicia EThe experience was very quick efficient. I'll be back for more retals.
Manuel EEasy and simple, great staff!
Michael PUpdate their hours on the U-Haul website. I waited around thinking they weren’t open yet.
Justin SThe only negative comment was that the windows of the van needed cleaning. Otherwise, the vehicle was clean and well maintained.
Fred MFriendly, helpful and very professional.
Guillermo MI didn’t get a dolly as requested.
Jason PAsk if they need a 2 wheeler and pads. Sometimes when moving a person can be overwhelmed with all the new challengeexecells in life. But I got excellent service.
Richard T