Customer did not leave a comment.
Mark F
Customer Reviews for Rairco Car Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is ALWAYS willing and able to help their customers in any way they can with their rental/moving needs. HIGHLY recommend them for all your rental/moving needs.
Emma MStaff was very friendly, get and understanding
LINDSEY HThe owners/managers are outstanding. We are a nonprofit, and we needed to haul food supplies from one point to another. Rairco Rental helped us before and we refuse to go anywhere else.
JAMES GIt's quite a shock to go from a city that has a uhaul store with 20 people to a place with just one person, but I think Denise was outstanding with her customer service. She helped me make sure I had the right truck size for the job, then helped me get it checked in again. I'll be using their services next time I need to move a large load of stuff.
RANDALL SFast
DAVID BI had a hard time reaching the location by phone. I called during their advertised business hours and left at least 2 messages, to which I never received a call back. I had to call a parent company of this location and have them contact the location and ask them to call me. Also, I selected the option for 24/7 pick-up when I made my reservation but when I went to pick up the truck, I was told my reservation was not eligible for 24/7 pickup. I will say that the person I worked with on the phone (U-Haul customer service) was very helpful and was able to correct my reservation. But because of that, I got a 30 minute late start due to hold times on the phone. This location needs to answer their phone and return calls when messages are left.
Jonathan BSuper friendly and truly interested in giving us a good experience. Will definitely use them again!!
DOUGLAS PThey were friendly welcoming and accommodating. I would recommend them to anyone looking to hire a moving truck.
Ashley BNothing. Great service
DENISE EMy 2nd time doing business at this location. Impeccable service! So friendly and helpful. Highly recommend.
Christine tThe only ongoing issue is the app. Very slow and often have to restart the pickup and return procedures. Cellular signal was never the issue.
ROY CNothing.
KENNETH MEverything for me was fine
Harold JYou cannot improve on excellence! They helped us out so much. Thank you!!
Nicki WThe rental truck's battery was dead when we went to pick up at 1PM. The sign on the rental center's door stated that they would be back at 2PM. At 2:10PM, we contacted U-Haul's roadside assistance. The battery was replaced but we weren't able to leave with the truck until 3PM.
ROY COwner was there after hours, answered phone and moved inventory around so I had a place to park. Owner was very inviting. It was nice to arrive to my new home and feel so welcomed.
Christian HThe people were nice the truck was clean just need more places to park
Crystallee PThis location is run by the best people.
Denise EVery convenient and safe.
Joe STop notch customer service. 100% satisfaction!
Candi HConvenient with limited space.
Joseph SNothing at all. Best U-Haul experience I’ve ever had. Can’t say anything should be improved. Just a great experience.
JEFFREY HFriendly and accommodating staff.
lori lGreat customer service
Brad SThis is a great place to do business. Very helpful.
Terry MI have used this location many times. They always work hard for me.
Terry MThe truck I rented had just been turned in. The staff did not have a chance to clean it.
Douglas FAgain no-one on site during normal business hours. Sign on door "running errands", checked in the trailer via app. Left it in a good and legal parking location. No damage caused by me on trailer. Yet I was charged $29.40. Very dissatisfied customer!!
Edwin SNothing at all
Michael DVery helpful and accommodating!
Starre MDo a better inspection of the equipment before you put someone in it. The rotors were SHOT, an absolute fight to stop the vehicle..
STEVE MThey tried very hard to help me with a situation about cost of the rental. I have used them several times. They always do great for me.
Terry MLost the key, was told recovery would begin, ended up being an $800 dollar key in an already stressful moving situation
Courtney MAgent was easy to work with and went the extra mile to help us out.
Mary JRight rear tires were very low. Others were slightly low. Luckily I had an air compressor at the home I was moving out of since it needs 110psi. Fuel economy was even lower than expected. Averaged 6.6mpg from SE Iowa to Colorado Springs. Was fully loaded and had a tow dolly. But still lower then an RV I rented with same V10 drivetrain, going same speeds similar weight and drag and it also had a aux generator running for AC. I expected closer to 8-9mpg.
Michael GKind, efficient lady who took care of our needs with prompt service.
Linda DI love their friendly customer service they were so polite and well-mannered I definitely would go back to him because they treat us like we are supposed to be
robert mWent above and beyond to troubleshoot and help resolve a lighting issue which ended up being my vehicle’s problem (blown fuse).
Kevin HWonderful experience as always. Definitely recommend this location to anybody.
Emma HGreat service as always. Highly recommend this U-Haul location. I'll be back.
Emma HAwesome to work with.
jesus nNothing it was all good. Thank you!
Fawn SVery friendly lady
Alysia HThree trucks, small, medium, and large. Someone rented the medium and other towns had their mediums booked. We had no option but to rent the large with it being 1/3 full. Suggest renting ahead as it is all online.
juliq FThe lady who I dropped my trailer off with was very nice and helpful. So friendly! :)
Rebecca WNo one was there
Starre MAlways friendly and ready to help in any way they can. Highly recommend this U-haul Business.
Emma HDon't use them all that often, but whenever I need them, they're there and ready, friendly, equipment is in great shape, always happy, makes happy customers!
brian c