Customer Reviews for Ralphies Minnoco
(U-Haul Neighborhood Dealer)

850 reviews

13374 US Hwy 10   Elk River, MN 55330
(On the corner of Hwy 10 and Orono Rd NW)

(763) 441-3605

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(763) 441-3605

13374 US Hwy 10
Elk River, MN 55330
(On the corner of Hwy 10 and Orono Rd NW)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great location, correct pricing and easy process!!

TONI M. 
Rating:
5.0

Staff at Ralphies were very nice, knew what they were doing.

Margaret S. 
Rating:
4.0

Customer did not leave a comment.

ROY F. 
Rating:
5.0

Erin was a pleasure to work with. Quick, professional and AWESOME! We'll be back again. Thank you!

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

trailer was older put had newer tires on it all lights worked and brakes.also very friendly service will rent from them again.

PAUL N. 
Rating:
3.0

Make sure to have equipment that was reserved in stock. Also, be sure the price charged matches the reservation.

Dean H. 
Rating:
4.0

The inside of the truck cab was very dirty. There was dust and grime throughout. We had to clean it to be able to use it. There was also dog hair inside the cab.

WENDI F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Very friendly and efficient staff.

CYNTHIA KAY G. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W. 
Rating:
4.0

Customer did not leave a comment.

EVAN D. 
Rating:
5.0

Last minute need and they were able to assist. Very friendly and helpful. The trailer was clean and well maintained. Thank you!

REBECCA C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

N/a. Extremely friendly staff, well run.

JEROME H. 
Rating:
5.0

Customer did not leave a comment.

AMY H. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE MARIE C. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

The truck needs some minor work, but overall was very good for the price. Driver seat belt attachment height couldn't be changed. Seemed stuck. Rear cargo door is rubbing and hard to open / close. Driver mirror was very hard to adjust. All minor for me, but good to try to fix if you can. Service staff at Ralphie's is excellent! Very nice and helpful. I'll be back next time I need a large truck.

DAVID H. 
Rating:
5.0

I will go back there again if I ever need to rent a truck again, they were so very nice and we were in and out in no time at all when we rented and also when we brought it back! I rate them as GREAT!

Janice S. 
Rating:
5.0

Customer did not leave a comment.

Bradley G. 
Rating:
5.0

Nice people :)

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
1.0

The lady who I turned the keys over to when I returned the truck was very rude to me and had an attitude. She kept interrogating me without a break . I felt because am a black person that's why she treated me like a criminal! And at the end of it she refused to complete my process and turn me over to a young guy who came in . I never felt hurt and humiliated like the way I felt at this location.

ANGIE W. 
Rating:
1.0

I WILL NEVER GO THERE AGAIN. WE WERE CHARGED FOR DROPPING OFF THE TRUCK AFTER HOURS AND FOR GAS. WE PUT $80 IN GAS BEFORE DROPPING IT OFF AND WE DROPPED IT OFF THE SAME NIGHT.

ABIGAIL M. 
Rating:
5.0

Customer did not leave a comment.

THERESA J. 
Rating:
5.0

Ralphies always have pleasant people to help you. The price was right, service even better! For U-Haul, the trailer is short. I knew it before I even rented it. I just want to say, they have been the same since the 70's...time to change the style? Maybe?

Richard C. 
Rating:
3.0

I reserved a truck almost a month in advance of my move however the day before the move, I was notified via email that my pick up location was 30 minutes away from my original pick up location. If there was not a truck at the preferred pick up location then dont list this location as an option for picking up a truck so customers can plan there move and moving help better.

Julie R. 
Rating:
4.0

Customer did not leave a comment.

Hannah B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

I can't think of anything. The staff at Ralphies Minnoco were great.

Richard S. 
Rating:
5.0

Very helpful staff Quick and easy to set up Highly recommend

ALEKSANDR C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

GERALD R. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

My pick up went fast. Was very quick and the truck was nice and clean

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

All trailer lights worked, except tail lights

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

The only issue was the online registration and confirmation system through U-haul itself. Ralphie's was excellent and was able to resolve issues at both pick up and return.

James P. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA G. 
Rating:
3.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

The problem wasn't with the retailer. The equipment was wore out. U-Haul should do a better job on maintenance.

TIMOTHY M. 
Rating:
4.0

Time for contract is way high and also cost per mileage is to high

GEOFFREY A. 
Rating:
4.0

Customer did not leave a comment.

Lawrence H. 
Rating:
2.0

Poor customer service.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Loren B. 
Rating:
4.0

Customer did not leave a comment.

PATRICK R. 
Rating:
3.0

I was overcharged for my rental because the store said the computers were down when I picked up my truck; I picked it up Thursday night, when my reservation stated that my mileage fee would be .79/ mile. Instead, I was charged for when the system was back online, which was Friday morning and the rate was 1.19. In addition, my initially reservation was unknowingly canceled with no email or call/ text. Luckily, I was still able to get a truck on the day of my move. I would not recommend Uhau, and I would like a partial refund for the rate I should have been charged.

Zach M. 
Rating:
5.0

n/a

KIMBERLY D. 
Rating:
4.0

1) UHaul server was down, had to do everything manually, but girl was great 2) evening person wasn't as UHaul knowledgable, but UHaul server was still down - did not know what my bill total was until the next day.

Stephen J. 
Rating:
4.0

Verify the Auto Transport Web Harness for the front tires is in safe working condition. Both sides were dangerously frayed in several places, and the worst side had only a quarter inch of strap width on the feeder portion after the bridle. I could not detect this at the time of pickup because the webbing was all coiled up in the ratchet mechanism. Caused a 4 hour delay in the loading at my house, because it was not in a safe condition.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

MARA S. 
Rating:
5.0

Customer did not leave a comment.

Frankly G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
5.0

Quick and easy getting in and getting out.

john K. 
Rating:
5.0

Great service, online process is a bit cumbersome, but it is that way I assume to ensure equipment is secure and kept in good condition for the next user.

Christopher W. 
Rating:
5.0

Absolutely flawless experience. New and clean van. Ran great, very clean at pick up, and I was able to fit a 2 bedroom apartment in 2 loads. The employees at the pick up location made it very quick and easy. The cost was also a great value.

Christopher C. 
Rating:
5.0

AS far as the station goes, it was well beyond expectation, however: Your manager for all the stores, in witch he claims he covers. He said he was in charge of all stores north of hwy10, He accused me of steeling the equipment I legally rented and I always kept in contact as e-mail and texted hold true. This will not end here.

John M. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHON H. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Very helpful and the process was so easy.

PATRICIA P. 
Rating:
5.0

Cab could have bit a little bit cleaner but not much. Everyone was friendly and helpful.

RYAN B. 
Rating:
5.0

Everything was great

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
3.0

The staff were very friendly but not on the ball as far as making sure everything was in order. They had none of the three dozen blankets I reserved, so I spent the next two hours finding which locations had some. Could be trained a little better to be more service oriented, such as asking if I've driven that size truck before, giving tips, etc. Also, I don't know how they measure truck size. Their 20 foot truck is about the size of their competitor's 16 footer. I had to get an additional truck which cost me extra also. Friendly employees both on the phone and at this location but some real hassles which could have been prevented.

Constance T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

DICK W. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

It was a very stress free experience .! I would recommend this.. the vehicle was clean and ran very good, great heat.. cargo van.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Josh K. 
Rating:
5.0

Customer did not leave a comment.

STEVE T. 
Rating:
5.0

Customer did not leave a comment.

Becky J. 
Rating:
5.0

It was ready when I got there. The paperwork went smoothly. Returning it was simple. This is the second time getting a truck from this place. Would definitely recommend them.

Gerald P. 
Rating:
3.0

I had to drive over 30 miles to the location because the one I actually rented from did not have the trailer I needed.

JOSEPH WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW U. 
Rating:
3.0

Customer did not leave a comment.

Christine M. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Anne N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
3.0

Had to wait. Tires questionable, but made the trip. Otherwise equipment was excellent!

DANIEL JAASTAD S. 
Rating:
4.0

Inside was a bit dirty and needing to be swept out. Service was good and no problems with pickup or dropoff

Leo P. 
Rating:
5.0

Good staff they were quick and good to work with.

SHARON MARIE H. 
Rating:
1.0

The employee made me wait while she texted on her phone. Then, she took off my insurance on the truck which I reserved online, and when I asked to double check because it looked like I now had no insurance, she then realized she had deleted it and put it back on. Next, she stopped me from leaving, and said she asked for the keys back, so she could issue me another set of keys for another truck. Worst experience ever (so far) of a U-haul rental. Lastly, before I forget the truck was shaking like a leaf. Something wrong with that truck, probably why it was given to me in the first place. It's my opinion, but I won't rent here again.

David G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Very friendly and knowledgeable!

Rachel H. 
Rating:
3.0

I rented a hand truck at 3pm on 10/29 but when i returned it at 1pm on 10/30 the cashier told the change is $14 for 2 days but after explaining that i rented it for one day, she changed it to $7. this is the question: is Uhaul software cheating people? or is your chosen location cheating you and me? were they going to charge me $14, declare $7 to you and keep the other $7 I would like you to send me the result of your finding

Antoine B. 
Rating:
4.0

Customer did not leave a comment.

Kaitlen F. 
Rating:
3.0

That truck needs work. We thought we were going to be stranded it ran so bad.

Dolores H. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Don S. 
No reviews have been submitted for this location.

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