Customer Reviews for Rama General Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy to deal with. Will use them again.

Rating:

3.0

nothing to say

Rating:

5.0

Great people to deal with. Had everything ready to go, very fast pick up. Will definitely use rama store again.

Rating:

3.0

broken wiper

Rating:

2.0

It took far too long to acquire this rental. Also being rerouted to a different location was inconvenient, long wait to acquire. We were trying to stick to a schedule, beating a snow storm, which was unsuccessful. The unit was buried in snow, causing more time. I'm not happy

Rating:

5.0

Nice people to deal with, very helpful. Equipment is exact what we expected. We will return here in the future.

Rating:

1.0

They tried to rip me off when I already checked off NO INSURANCE the guy went ahead without my knowledge and ADDED IT ANYWAY

Rating:

2.0

Everything went very smoothly at this location, however I would have preferred if the person there would offer to help hook up the trailer as I had to call my dad to help me hook it up.

Rating:

3.0

It took way longer than expected to pick up the trailer. Dropping it off was easy.

Rating:

4.0

The only thing i would suggest would be lighting for the parking lot at night for safety, confirmation of placement of vehicle and better sight when returning a rental after store hours.

Rating:

5.0

Wonderful customer service at the General Store! Thank you!

Rating:

3.0

Tried to call the location back many times phones not working, trailer leaked signal light quit working on trip and brakes were sticking, they also double billed my credit card I would like someone to return my call 7052383597

Rating:

5.0

Absolutely the best customer service I’ve experienced in a long while

Rating:

5.0

Fast. Convenient. Good value.

Rating:

1.0

This location was a comedy of errors, with extremely poor support and resolution on the phone. I have now twice been through waiting and escalation, with promise of a call back from a manager, and NO ONE has called me back. My pick up time was delayed by one hour and moved to a location that was actually closed! The pick up was 5 hour later than what I had booked, forcing me to change all my moving plans. The Moving Help (MH) booking got cancelled 20 hrs before the schedule work (even if I had booked it 60 days in advanced and made several attempt to confirm it). I understand that MH is two degrees of separation from U-Haul, but as a customer, I am the one left with an extremely poor UHaul experience, with ZERO accountability from either U-Haul or MH on the phone support lines. I am out of pocket $300 due to MH cancellation. As an added frustration - the truck had a mechanical issue that required towing. The roadside team itself was very good - and want to commend them for their support. Through the rest of the process I spoke to Valerie_Defreece@uhaul.com who promised a call back from a supervisor within 48 hrs (because the staff was off for Canada Day). This never occurred. When I followed up after that 48 hrs window I called and spoke to a traffic manager called Dilnoor (or maybe Dilmoor). She said she couldn’t help me more, but committed to 1 - sending me an email confirming our conversation (and she verified she has the correct email from me) and 2 - Get a “superior” to call me back the following day. Neither of these things occurred. I will continue to request speaking to the right level of management that can create a proper compensation proposal to solve this issue. I had previously rented from U-Haul June 10-14, 2024. I was brown away by the support I had received and had sent glowing reviews of my experience. Unfortunately, at this point the entire goodwill has eroded… and more. Please take this opportunity to make this right.

Rating:

2.0

Ordered a dolly didn’t get one but charged for one. Drove a total of 47 km and charged 120 dollars for fuel. The U-Haul reps at this location do not explain anything about the rental process. Truck interior was dirty on pick up. Extremely disappointed with this rental, use another U-Haul site as this company is unprofessional.

Rating:

3.0

This location is in a good area, but with only 1 staff there was nobody to do a walk through with and I feel the KM I was charged for is higher then the the KM that I used. I would recommend but I would say make sure you take plenty of before and after pic's as I did, include gas gage, and KM.

Rating:

5.0

Great service

Rating:

5.0

keep up the good work !