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Joe T
Customer Reviews for Ramada Birmingham Airport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picking up at this location was a horrible experience. First, it's not an actual location but apparently it operates out of the hotel. While where it operates is not the issue, there is no visible signage. Better and bigger signage would have been helpful as we passed it the first time and turned into the hotel to ask for assistance, that's when I noticed the sign. Second, there was no one to check me in, inspect the equipment or assist with attaching the trailer to the UHaul truck. This all had to be done by me, the customer. Third, the auto-transport was located on the side of the property, in the very back parking lot.
Carl WVery difficult to get Uhaul, and the only worker was a hotel front desk man who did not know what to do.
Austin SFast service
IDALIA EMake sure the right people are renting
SUSAN RThere were no U-Haul employees on site. Had to go to another site to buy light adapter. They called and texted manager of pick up site but no response. Ever. I hired a person who was there applying for job to help hitch the trailer.
Kerry SI was overcharged for the rental and mileage
Ian MRented out of a hotel lobby. No manager to complete check out. Had 8:30 reservation and took 45 mini to find someone to check me out. Awful service
Richard WI waited almost two hours for a UHAUL rep to show up that never did. Ended up having the hotel staff get them on the phone to eventually give me the trailer number. Another customer also was waiting too. A bit ridiculous for the time crunch that a move takes.
CHLOE CThis was subpar at best. I was lucky to have made it safely home. Nothing was strapped or attatched correctly on the vehicle transport. Also, the signal lights were not working. We were not given any paperwork either. Upon arriving to my destination to drop off the vehicle transport the Uhaul in Gaffney, SC, had no record of us. I will never ever recommend this location.
Reyna R