Customer Reviews for Ramco Petroleum
(U-Haul Neighborhood Dealer)

Rating:

2.0

Failed to check the truck before giving us the key.

Rating:

5.0

The service from Ramco Petroleum representative was top-class service. I would highly recommend this location because of the excellent customer service I received. I did not get his name but he deserves a raise.

Rating:

3.0

Took long time to check my truck in Says they offer self pick up and they don’t

Rating:

5.0

They’re doing a great job

Rating:

5.0

Everything was well explained and everything was in order. I don't see what else could be done for improvement. Yours, very satisfied customer

Rating:

4.0

No comments

Rating:

3.0

Did not have any of the items that was requested.

Rating:

5.0

Always polite and respectful

Rating:

3.0

U-haul was dirty inside.

Rating:

3.0

Thanks

Rating:

5.0

Great equipment and great prices.

Rating:

2.0

Customer service was horrible when I tried to return the truck. first guy was okay second guy on return needs to be fired. Couldn't even communicate simple procedures.

Rating:

1.0

They made me unload my own trailer and check it in myself and if I didn't like I can call and complain to uhaul. FTPs

Rating:

1.0

Rated "Poor" because gas level in tank going out was wrong. #78292714 said 3/4 full gas tank, but it was only 5/8 full. Level coming back was 9/16, which was on the low side. Consequently I was charged for 5 gallons of fuel, when it should have been only ONE gallon. You can verify via mileage. Mileage going out was 8310. Mileage in was 8321. I drove eleven miles in cargo van BE2593Y. Receipts verify this. How could eleven miles travel use five gallons of gas? It can't. I was overcharged by $20.

Rating:

2.0

They marked fuel full when it had 3/4 of a tank. I drove 8 miles and paid $20 in gass.

Rating:

5.0

This place is the best uhaul location with lot of parking and extremely professional i was very impressed with the person in charge of uhaul rental

Rating:

2.0

Second time we reserve at this location and they don't have what we reserved Always having to pay more than what we anticipated

Rating:

5.0

The 2 gentlemen that helped us move were so awesome! They were very helpful! They went extra to make sure our move went smoothly.

Rating:

5.0

Every satisfied!!

Rating:

5.0

Great staff

Rating:

5.0

I purchased blankets and a hand truck, both were not available when I arrived

Rating:

2.0

Gave me the wrong truck at pickup (15 ft instead of 10 ft) When I came back to tell them the guy told me it’s the truck I had order online. I showed him my confirmation and until then he looked in the computer and admitted to giving me the wrong key. Did not want to give me a printed receipt. Guy seemed annoyed that I didn’t want to take the 15 foot truck. Won’t be renting from this location again.

Rating:

5.0

Quick and easy pick up.

Rating:

1.0

An hr late had to cancel because of this. The worker there was also very rude showed up an hr late and then instead of helping customers he decided to keep the doors locked while he made his coffee and was texting I will not be using U-Haul again

Rating:

5.0

First time renting a uhaul. Couldn't have been easier. Habibi that helped me out was super helpful.

Rating:

1.0

Was told it was going to be $30 for the rent and was 225. They said 225 was deposit only they all lied

Rating:

5.0

Friendly service

Rating:

5.0

The customer service clerk was really professional and polite, thank you!

Rating:

1.0

They are so bad They gave us ugly car

Rating:

5.0

Location was convenient, easy to access. Service was great.

Rating:

3.0

When delivering the unit the lights were not working and we do not have more than one unit to rent

Rating:

3.0

The truck was dirty inside and out the back had a lot of debris and the cabin was dirty too with the same debris so I had to sweep everything so I wouldn’t get charged for that. But everything else was done through the app so it was ok

Rating:

1.0

Dirty. No dolly available and the truck was filthy amd sticky

Rating:

5.0

Ok

Rating:

5.0

Fast and easy

Rating:

1.0

Había cartonés adentro y ellos dicen que tengo que pagar por ello y esos cartones estaban ahí adentro ..

Rating:

3.0

This location is conveniently located nearby which is beneficial and on the plus side. They also seem to have a better selection as far as types and sizes of vehicles than other locations. On the down side the vehicles don't seem to be well maintained in terms of the cargo areas nor do I think they are cleaned after a customer returns them. Personnel at the rental location should make the customer aware of any prior damage to the vehicle and participate in the vehicle inspection and documenting the vehicles condition prior to the customer taking possession of the vehicle. I would think U-Haul would want to know this kind of information so they can take a vehicle out of service for repairs or possible replacement. Anyway, those are my thoughts, and otherwise I had a positive experience with my rental.

Rating:

1.0

bad experience.

Rating:

1.0

This was not where my original reservation was set. I reserved a 15’ truck and trailer for 10/27. U-Haul called me on the afternoon of the 26th and informed me that my equipment was at two different locations openi at different times. This F’ed up my plans as I had to pick up the equipment early and adjust my plans to accommodate U-Haul! Total B.S. I will consider changing who I do business with after this experience!

Rating:

5.0

Great price great customer service 👍🏼

Rating:

5.0

Was told the truck had a quarter tank of gas but it barely has an eighth tank. So had to fill it more than I used. Was kinda annoyed by that

Rating:

5.0

No hassle with this location . They have plenty of selection of trucks to rent Thanks

Rating:

1.0

Very rude, I made a reservation but there was no record, and they replaced me with another big car.

Rating:

5.0

Nothing everything was perfect

Rating:

1.0

The truck that rented the market, half a tank of gas and it was empty ,I told the counter she told me to bring the Truck empty that when I return it, they charge me $30 more and not happy and I would like to reimburse my money The truck was all dirty inside and outside

Rating:

5.0

Easy!

Rating:

1.0

The vehicle I reserved wasn’t available when I arrived. Reserved a 26’ truck and they only had a 10’ available. Movers were already at the home boxing up and ready to go. Imagine moving a 4 bedroom home with only a 10’ truck! Nobody called me to inform me it was not available or to reschedule or to locate another place that can accommodate me. Very-very bad experience all the way around.

Rating:

3.0

Truck was disgustingly dirty in the cab and box. Truck looked like it hadn’t been washed in weeks. The worst of it wa the AC didn’t work properly. Will never rent from this location again and if I could get my money back I would.

Rating:

5.0

Everything was very good , but the truck had problem and I was 4 hr pass to return . The truck had Alalimet problems and you can go more than 25 miles . A soon as you go more than 25 pulling truck to the left . Please make note . Thanks

Rating:

2.0

I brought it in full and they still charged me $36 after I put in $10 to make it full, these guys are rip offs. The clerk asked me to take a picture of the mileage and the gas before I turned in the keys but I had no phone he had a phone but he couldn't leave his office for 2 minutes to go take a picture of it and then charged me extra gas.

Rating:

3.0

Improve the app, I was having issues picking up the uhaul on the app and also when I returned it. I had to to the counter for assistance.

Rating:

5.0

The Uhaul App is very slow for uploading pictures. Takes so long that it often times, it times out and have to restart the process. Gets very annoying when instead of being done in 10-15 mins, it takes almost an hour. And not a problem with my phone because I had 5G UW service that runs 400+ MB per second and every other app runs very fast.

Rating:

2.0

I ordered a dolly with the uhaul but did not receive a dolly.

Rating:

4.0

The inside was dirty with old bottle waters , cup holder had sticky juice or beer strong smell. This U-Haul se end a lot of gas 43 dlls for 35 miles too much

Rating:

3.0

Lower rates - weekly rates needed

Rating:

4.0

Mileage rate a high but overall a very easy pick up and drop off process

Rating:

2.0

The truck was infested with roaches so you need to do a much more thorough cleaning of the truck before giving it to a customer. Was disgusting.

Rating:

1.0

Truck was not cleaned and was infested with roaches. Battery was not installed correctly do to attempted theft and connection had to be tightened

Rating:

1.0

Manager was very rude ,

Rating:

4.0

Nothing, a good experience.

Rating:

5.0

Add Rear to your trucks like Penske truck

Rating:

5.0

It was great. Clean. Thanks

Rating:

3.0

First of all I signed up for a U-Haul rental within walking distance from my house U-Haul sent me 5 Mi away so that's 10 Mi that I got charged for that I shouldn't have

Rating:

5.0

Revisar que el camion este en mejores condiciones

Rating:

5.0

Both the cabin and the trunk were dirty. Other than that, check in and check out process was smooth and easy. Employees very helpful.

Rating:

4.0

Need to be more clean equipment or dirty