Customer Reviews for Ramco Petroleum
(U-Haul Neighborhood Dealer)

315 reviews

741 Hwy 78   Ramona, CA 92065
(On Julian Rd/Hwy 78 near Magnolia Ave)

(760) 789-7710

Location Hours

  • Mon-Sun: 6 am - 8 pm

Services at this Location:

Contact Us

(760) 789-7710

741 Hwy 78
Ramona, CA 92065
(On Julian Rd/Hwy 78 near Magnolia Ave)

Services at this Location:

Location Hours

  • Mon-Sun: 6 am - 8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joel L. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
4.0

The back had some dirt in it and needed swept out. The rear inside tire on the passenger side had very low tread and was bald on the outside edges.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

russell E. 
Rating:
1.0

Poor customer service. The guy that was supposed to help me was on a phone call on his cell phone for 10 minutes while I waited after arrival. Even as he was walking me out to the trailer and my truck he took another call on his cell and made me wait. The trailer had what looked like a bird nest lodged in the trailer gate. Dropping off, I waited inside with him for 5 minutes and he basically acted like I wasn't there. I had to disconnect the trailer myself and he never came outside, at all.

JESSE S. 
Rating:
5.0

No problems.

Donald F. 
Rating:
2.0

They don't have a doly to load. Then i went to another station to get it spend time and fuel.

Arturo S. 
Rating:
5.0

Customer did not leave a comment.

JAVIER M. 
Rating:
5.0

Customer did not leave a comment.

Wilson R. 
Rating:
5.0

N/A

Jim M. 
Rating:
5.0

Great service, great price!

SCOTT K. 
Rating:
4.0

Customer did not leave a comment.

JUAN ALVARADO S. 
Rating:
5.0

I can not think of anything that could be improved upon at this location. It was a very smooth and easy process for me. Thank you.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

JOHN U. 
Rating:
5.0

Continue doing what you're doing.

JOHN L. 
Rating:
4.0

The rental process went well. I needed to extend by a day, and just called to make it happen. The guy who helped me was professional and courteous.

RICK L. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Had an issue with the mileage I drove but the can be attributed to the above fiasco I encountered in yucca valley ca

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
2.0

Being briefed on the vehicle. Able to answer basic questions about the vehicle. I asked how many mpg it got, I was given a guess - 5/mpg. The tank was 3/4 full, based on that answer, and not knowing how many gallons the tank held & to ensure we made it to our destination (66miles away) , I filled the tank. Nearly $90. We got to the destination, barely used any gas. It was a hair below the full line. I called to inquire about a discount or credit for that issue - since I'm getting 2 more uhauls over the next 2 months. Was told "sorry" that is incredibly poor customer service. Let alone when I placed my reservations, I asked for the 1st & 2nd to be 15 footers, then the 3rd would be a 26ft..got here, no 15 ft. Only 26 ft. Had to pay that price instead of the 140+ taxes /fees I was given when i made the reservation. So if you're looking to rip people off with not giving the correct informative details, yall get an A+.

ASHLEE J. 
Rating:
3.0

Make the process more obvious. When I pulled up there were no signs telling me where to go pay for it and when I came to drop off it took over 20 mins for them to tell me where to put the trailer which they made me back up which is not an issue with me because I have done it many times, but my girlfriend was going to be the one returning it and she has no capability to back up a trailer in between two vehicles.

Cade S. 
Rating:
3.0

Service was good but they did not have the mattress cover that I purchased

Jillian C. 
Rating:
5.0

Easy pickup and easy return! Thanks!

Sherri H. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
1.0

There needs to be better training to the people at this location. Their communication was poor.

Marie L. 
Rating:
5.0

This place was where I had to return my rental after the first place I went to was closed even though they were listed as open.

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

HARRY S. 
Rating:
4.0

Katy was awesome. Had some issues with the check in because of signal issues. She persevered though, and got it done.

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Carrie L. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

SIMON H. 
Rating:
1.0

The lady at the desk wasn't wearing a mask and had no idea what she was doing it took me 45 minutes To get the key for u-haul and I was the only one there The truck was full of dog hair but I clean the inside my self and when I drop it off the same lady didn't know how to do the complete some paperwork to drop off paperwork so I waited another 40 minutes

BOBBY T. 
Rating:
3.0

45 minutes drive as you changed my pick up location even if I had a confirmed reservation

Jacques B. 
Rating:
5.0

Started off stressful as the computer wasn't functioning for the first 45 minutes of waiting for my transaction to be finalized. Regardless of the stressful situation, Drew stayed very calm and was so helpful and made things right at the end of the day. Unfortunately, I would not recommend this location as it is 35 miles away from my home. I would highly suggest that Uhaul has more trucks available in central locations that can drive out of state. It was a bit of an inconvenience having to drive almost an hour to pickup the truck.

DAVID J. 
Rating:
2.0

The truck was dirty inside and out. Mud and what looked like spit all along the upper compartment by the windows and grill. Was also 30 miles out of my way. We were promised extra miles for going that far and was a nightmare to get anyone to honor it.

Stephanie D. 
Rating:
3.0

I did reservation 1 month before the date and that day they don't have ready the truck at the place in set up to pick up! So I had to drive 200 miles to the nearby place to pick up the truck 😡

luis C. 
Rating:
4.0

The problem was not so much with the location, although the back of the truck was dirty. The problem was that I reserved a 20' truck for this location at least a week before our move, and only a 10' truck was available. Nobody contacted me to tell me that my truck of choice was not available - instead, I received multiple confirmations of my reservation. In speaking with friends, they have had similar experiences. I will never use U-Haul again. It is very stressful to find out only when picking up the truck that the one you ordered is not available - especially when you have people coming to help an hour later. Moving is stressful enough, without dealing with problems like this. I don't understand how U-Haul can get away with these sorts of fraudulent business practices.

David G. 
Rating:
3.0

Customer did not leave a comment.

Garrett H. 
Rating:
5.0

Customer did not leave a comment.

Rosaveronica G. 
Rating:
5.0

Customer did not leave a comment.

Daniel Y. 
Rating:
2.0

Customer did not leave a comment.

Emily R. 
Rating:
5.0

Customer did not leave a comment.

charles A. 
Rating:
3.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

JESSE H. 
Rating:
3.0

Our Uhaul smelled STRONGLY of weed when we picked it up. Otherwise it was fine.

REBECCA L. 
Rating:
1.0

Was overcharged for 2 instead of one dat and extra mileage that I can prove through time stamped pictures and receipts I did not put on the truck. Truck was dirty and reeked of marijuana. I was told the area manager would contact me within 72 hours but was instead only sent an email showing they went ahead and charged my card. Employees at the Ramco were totally rude.

Yoshiko B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl Y. 
Rating:
1.0

I scheduled to have equipment picked up in Escondido, CA over a week prior and still had to drive an hour to pick up the equipment in Ramona, CA and Vista, CA.

Deric P. 
Rating:
2.0

The people were rude. The truck was clean but needs new shocks. It was all I could do to keep it on the road.

Jerome V. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

noelle L. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
4.0

nothing it was a good and easy rental

Monica H. 
Rating:
2.0

Unfriendly distracted sales person

norman G. 
Rating:
5.0

Nothing it was painless

Christina N. 
Rating:
1.0

Delayed a day due to having to wait till cooler weather. We were supposed to leave by 9 am but with no working AC we waited the drive to pahrump till 5. This greatly put a lot of ppl who were to help unload the truck with us (*us, meaning my 15yr old son and 21yr old daughter) inconvenienced. These ppl had to meet us at midnight to unload. Super sucked because I dont have money as a single mom to keep the truck another day so they all just sucked it up and did it for me. Sucks beca6i feel terrible :(

Katherine M. 
Rating:
3.0

No hassles upon return, staff was friendly.

Bennett G. 
Rating:
5.0

Very helpful staff

Eric S. 
Rating:
2.0

Customer did not leave a comment.

Wolfgang P. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

The drop off location was close to my new place and there is a convenience store there as well offering nice cold drinks. Checkout was very easy, the gentleman who checked the truck in was very friendly and made sure to invite me back for any rental needs I may have in the future. And the store was very inviting and they have a large beverage selection to choose from. Thank you for such an easy move!!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

The truck was fine. I've used U-Haul many times for moving. My only issue this time was that I ordered a furniture dolly and was charged for it, but there wasn't one in the truck. Unfortunately, I didn't notice until I got the truck home. So we ended up moving without one, but it would have been nice if it was there since I was charged for it. The cashier said I would be refunded the $7.00 for the dolly, but that doesn't help my back.

JeanPaul J. 
Rating:
3.0

I had 2 reservations and they both got cancelled and the third reservation had a lock on trailer after a hour long drive to get it so i had to come back the next day and drive another hour to get it. Not happy with uhaul

daniel S. 
Rating:
5.0

Customer did not leave a comment.

Sherry H. 
Rating:
5.0

I do not use them often, but very convenient when I need to move stuff.

Donald D. 
Rating:
5.0

Easy pickup and drop off!

Steven R. 
Rating:
5.0

Customer did not leave a comment.

STEVE G. 
Rating:
1.0

We had a problem with the Gas gage and the person would not even take a report on it. And instead charged us for the gas. We also forgot 1 dozen blankets and instead of charging another day of rental on them, he charged us for them when we insisted on bringing them back within the hour! The man was extremely rude and I would not recommend this location.

Robert R. 
Rating:
4.0

Fast, fair and thorough.

Thomas S. 
Rating:
3.0

Not friendly. No friendly interface with customer.

Glenn K. 
Rating:
4.0

everything was pretty good except the vehicle had a tire with a leak in it that to be refilled three times in 24 hours.

carole W. 
Rating:
1.0

Was basically just given the key and told where the truck was. No other instructions. He seemed like a gas station employee that was annoying he had to deal with the uhaul side business.

jared M. 
Rating:
5.0

They came right out and help me remove the trailer from my vehicle excellent place to do business

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

could not figure out how to adjust side mirrors and the dealer could not either

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
4.0

Customer did not leave a comment.

Mitch B. 
Rating:
4.0

Staff is efficient and good to deal with, no issues!

Jeffrey L. 
Rating:
1.0

The whole process was terrible. * Clean the truck...Truck was dirty - windshield had not been cleaned from the prior move. I had to do it which meant climbing up and really stretching. * Training - The representative couldn't figure out how to run my card and kept telling me it was my bank - it wasn't and he finally called someone and got help. * Update the equipment - truck drove like a pig. No cruise control which should be mandatory for long distance. Roll down windows - really???

Laurel G. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

Bennett G. 
Rating:
4.0

Customer did not leave a comment.

Elvira D. 
Rating:
2.0

My experience getting the trailer was poor. Originally, I'd scheduled the pickup for Poway originally, which is the closest location for me. On Thursday I received a text saying I would have to go to another location to get my trailer. Why was the reservation not honored for the location to begin with? Once I arrived, there was some confusion about what I was actually renting, which the owner graciously resolved...I had to spend 3 hours to get the trailer -- which could have been avoided!

Ian M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

joel L. 
Rating:
4.0

Though ordered, moving blankets were not available. Clerk was efficient, but very busy with other customers as well.

Melanie S. 
Rating:
4.0

Had reserved truck and 12 furniture covers. Clerk could only find 5 covers and one was so dirty it still had plant material sticking all over the cover. The covers were just piled onto the truck, yet a warning sign in the trucks states that I will be charged $25 if I don't return them clean and folded...There was no pre truck inspection and walk around, so I took photos and video tapped the obvious damage, so I would not be blamed. Otherwise the clerks I dealt with were both fast and easy to work with. Good customer service.

Raul G. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
3.0

The U-Haul was dirty on the inside and the air conditioner did not work during a hundred and 16 degree weather and only blew hot air

richard B. 
Rating:
1.0

Once arriving at the time of my reservation I was informed that my truck is not available and that no trucks would be available for the rest of the day. This was the day of my move and I needed to be out of my storage unit by 2pm. No attempts were made to mitigate the situation by the manager. I had to then call the store owner to find a solution for receiving a truck (which i reserved). The new truck took me an hour out of my way and 2 hours after my initial reservation. I highly recommend not doing business with this UHaul.

Ben H. 
Rating:
5.0

This doesn't have to do with location but Uhaul corporate. Every time I rent something they try to get a extra charge. This time they wanted $15 for being 1 hr. late but I was there 4 days erly. I wasn't charged the money but just tired of the fight.

ROY S. 
Rating:
4.0

Customer did not leave a comment.

Lazaro E. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
3.0

Had a 4:30 Pm online reservation-but had to wait 30 min because the person able to check me out was offsite picking up a different trailer at a local location. Point being-with an online pickup time-person should be available for a 4:30 Pm pickup.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

drop off was simple, easy and staff was helpful.

David J. 
No reviews have been submitted for this location.

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