Fix the seat belt on the drivers side .Cosmo P.
Customer Reviews for Ramon Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The team at this facility was GREAT. There was a technical issue that was preventing me from being able to complete the truck return via my mobile device. They were very attentive to help resolve that issue and get me on my way ASAP. They also noticed that I had not received my moving blankets when I picked-up the truck and they proactively acknowledged that fact and removed the charge. They handled the entire transaction very professionally.TERRANCE M.
Very professional people, especially Miguel ! He speaks Spanish and English so was easy for meVictor I.
The truck was dirty I was charged for an Mileage was offJONATHAN J.
They ripped me off on insurance, gas and miles.David A.
The entire experience was perfect, though I found online registration to be somewhat clunky.Michael D.
Customer did not leave a comment.Desi G.
Customer did not leave a comment.Desi G.
They are crooks. I had a 6 hour rental. Charged me for 3 days and a week later another $109. So $400 for 4 hour of use. Just criminal how they operate. Trying to get it fixed. NEVER recommend or use them again.Dale W.
Your TERRIBLE online rental process doesn't work! This was the second time I tried to rent using the phone app and it always has a problem that requires I call customer service...who never answer.Terry P.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.todd C.
Customer did not leave a comment.Jaime D.
Customer did not leave a comment.Piedad S.
Customer did not leave a comment.Jeff R.
Run like hell. The person that rented was great. Problem is the homeless living in the uhaul box trucks. The inside and out was not cleaned. There was soap and shampo on the right step with gallons of water and the mirror folded around for them to shower. Leftover food, trash , and cigarette butts left inside the box. The homeless just moved all their items to another uhaul truck. Horrible.Debra T.
There was a homeless man living around (in?) the truck and wanted to finish shaving in the side mirror before we could occupy it. He had his belongings all around. Furthermore, we had to wait about 30 minutes to get the keys, because although we signed up for mobile check in, the attendant had to call the owner for confirmation. Horrible experience.Brent Z.
Ensure that the person responsible for renting the vehicles is there when they open at 8, so help can be given to customers who are struggling with the app. Miguel at this location came to our rescue and was exceptionally helpful in getting us sorted out .Alison S.
Insurance cost online $28 - did not match insurance cost at pick-up. Request provide cost difference.Steven P.
This location was very disorganized, not very helpful and didn't make my U-Haul appointment a priority. I arrive at 8am and my specific U-Haul was not on site. I went inside and the worker told me it is all self service and she couldn't help me. I then went to a different U-Haul location to see if they could help me and they said they couldn't and I had to go back to my original pick up location. I get there and talk with Miguel who was waiting for the manager to help me. The manager never showed up and I was waiting for an hour. Finally Miguel decided to trouble shooting the whole thing, which I believe he could have done in the very beginning. I finally rented my U-Haul at 9:30am. After a long morning of waiting, and wasting my time.Katrina D.
The tank was completely empty that it stalled when I pulled away. They had to replace the vehicle with another one.Fabio S.
I was told first they didn't have a truck. Then if I couldn't complete an online check in, they couldn't help me.Ronald H.
Gas tank half full when pick up vehicle. paperwork state that between 5/6-3/4 I return at 5/6 Was charge extra for gas!tuckey chun F.
I was overcharged $40 at end of rental. Rental was returned the night before Uhual registered it.Alexander H.
I was given the wrong truck initially. It wasn't until I mentioned it that the truck was rectified. However, 10 minutes had lapsed already.Richard F.
Customer did not leave a comment.ALEXIS R.
all good yes recommendedRAUL P.
Excellent customer serviceMiguel P.
I had ordered furniture pads, but they were out. I wish I had been notified earlier.Elaine K.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Fred R.
Customer did not leave a comment.Moises R.
Your online and mobile check-in and check-out service was a complete failure! You allowed me to make a reservation for 3:30 when this gas station closed at 2 pm. Then when I try to check in via the mobile app, you told me I could not and had to come back at 8 a.m. that morning (!) to check in. It was only through the exemplary performance by the manager at this gas station that I was able to complete my reservation on time. Your systems really let him down, and me too! I will not rent from U-Haul again because of this. Good luck getting that fixed.Joseph S.
Forgot my new house keys in truck and Miguel called me! Thanks!Terrence B.
Customer did not leave a comment.Zack R.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.Lou M.
I was charged for gas, ween though I filled it up above the level that was given to me. Will decline the gas bill with my credit card companyDIDIER P.
The computer system was too slow and backed-up the wait to be attended. Other than that, all was good.Walt T.
Nothing. These folks were very helpful and saved me time and energy in the return process. Big thumbs up.Michael D.
Customer did not leave a comment.MIKE S.
Customer did not leave a comment.JO T.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Sean W.
Was never asked or offered veteran discount nor given. Location I picked up at was gas station the person who does rental was not there for a 9:30 appt. truck exterior was filthy windows could not be seen out. Truck exterior was filthy.Anthony R.
Customer did not leave a comment.James S.
I was scheduled to get the truck at a location near me, and received a call from an employee at that location confirming the truck was there and could be picked up. When i arrived...no truck. Four hours later and fifty miles away...i was given a truck. It cost me time and money to pay two helpers to sit around. The truck was in need of service. Either a wheel was horribly out of balance or bigger problems existed. The cab was dirty and the windows did not close correctly The people were fine, but had no authority...the woman at the first office and at the dropoff were Great...actual thought they cared. The good thing...the truck made it. I was shaken, beat to hell, and bent by the end...but living. Uhaul has always been good to me...but this time it was disappointing. Thumbs down on this one folksAllan P.
Customer did not leave a comment.Wayne L.
Customer did not leave a comment.Eric K.
Customer did not leave a comment.Ronald L.
make sure windows on vehicle are clean on inside and outRobert C G.
Customer did not leave a comment.Larry M.
Close down the location at the windy cove mart in Palm Springs. Their telling customers they have to fill up their rental trucks in order to use them. Because of that I won't be using uhaul again. I had to change my reservation at the last minute.Ja'net L.
The inside of the truck bed was very dirty and grimy. I was very disappointed.Rodney A.
We were expecting to pick up the truck at the large Uhaul depot not a gas station that we'd never heard of,SHEILA H.
Miguel who acted as the U-haul representative was completely unprofessional, overwhelmed and exhibited behavior unbecoming of any manager of any brand. His communicative abilities are substantially lower than what I'd expect from a professional in a rental environment. Lastly, his demeanor and responses support my belief that he's entirely unhappy with his position, and is strictly concerned with doing the least amount of work possible. Did I mention Miguel's rude behavior? He has no business working in customer service, especially since he hasn't been truly trained in a manner consistent with U-haul's company culture.Korrey H.
Service was Professional, courteous & knowledgeable!Beverly M.
The truck was dirty and got charged 25.00 for a cleaning feeTHURMAN K.
Miguel was very professional, helpful and friendly. The truck ran great. Excellent experience! ThanksPatrick C.
Pick up location of truck was not the same as the UHaul store, as I was taking an Uber to the store I then had to call for another car and wait to travel to the correct pick up place. It would be better to inform customers of precise location of truck, rather than the hunting to track it down.Alexander L.
We reserved the truck two weeks in advance and checked in the night before online. However when we went to pick up the truck we learned it had been broken down for a week. The location manager called the district manager and they had no viable options other than suggesting we traveling 20 miles away to get another truck. We ended up having to use a smaller truck and make multiple trips, which took all day. The manager said it was corporate U-haul's responsibility to find us an alternative since they knew the truck had been broke down for a week. The manager was nice and apologetic but that didn't help our situation. We were stuck and had to move that day as we were flying out the next morning. I don't know who's fault this was but it was a major failure of basic customer service since someone knew the truck had been broken down for an entire week, plus they still let us check in online.DONN P.
Customer did not leave a comment.STEVE O.
Customer did not leave a comment.Phillip S.
Clean and disinfect the truck.Amr H.
Customer did not leave a comment.Herbert B.
Customer did not leave a comment.Angus M.
Was not told of a mileage clause. I thought I was going to pay $100 but was charged $200!!!michael H.
Have correct vehicle as requested on site. When you don't you offer a similar vehicle at same rate, that includes same insurance rate and mileage rate!!!!ROBERT C.
Customer did not leave a comment.Curtis H.
Discount for early delivery.Terry C.
Since location is a gasoline station, it would be easy and nice to START with a full tank of fuel.John E.
Oh my gosh. These guys were way cool and so sweetJeanne S.
What's really crappy about this method of renting is I do all the work. Which was full of problems, extra fees, and no cost savings. I've been a very good uhaul customer but no more. I feel like it's turned into welcome to My business you do the work and pay me what I want. Total crap. Not doing business with Uhaul again.jeff C.
Customer did not leave a comment.William S.
Customer did not leave a comment.Phillip S.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Charles L.
Customer did not leave a comment.Robert G.
Miguel is professional, fast and friendly.FRANK M.
Thanks a big shout out to agent Very very helpfulgary F.
Miguel and other staff members were very helpful and responsive!Ray K.
Customer did not leave a comment.Carlos A.
Customer did not leave a comment.Charles L.
I can only rate my drop off as average because the clerk was busy stocking the cooler and didn't have time to check me in. Not a big deal except that I would have liked to know if they were going to find any issues which I could have disputed at the time. Due to circumstances beyond my control our move did not go smoothly so had to keep the truck 2 extra days. I called in each day to Uhaul to let them know which was easy and pleasant. Since I dropped off on saturday they said they would wait to check in on Monday. Just had to keep my fingers crossed nothing happened to the truck parked out in the open over the weekend to get blamed for. Other than that everything went well. The girl at the counter was nice and did her best to help. The location was a gas station/convenience store.George L.
Customer did not leave a comment.travis B.
Well. I returned the truck with the same amount of gas but got charged for gas. I'd go back to dealer but I didn't get a receipt. Just seems shitty that I got charged. But other than that - it was a good experience renting from that locationDevin C.
Ramone was amazing at getting my mom and I just the right moving vehicle for our needs. He tried everything to get us a cargo van because of the amount of passengers we had in our party and the need for space for moving large geode. And when one wasn't available, he quickly found a cost-effective alternative. In addition to that, he also was able to make our drop off location more flexible due to our lack of knowledge of the exact location our storage unit would be for our new business in Southern California, as we hadn't secured it yet. We will be looking to U-Haul for all of our moving and storage needs in the future.Abair H.
Customer did not leave a comment.michelle E.
They were friendlysarah W.
I had alot of trouble with the smartphone booking. It's alot of messing around and didn't work. The guy at the pickup location was great and within a few minutes I had my truck.terry P.
I ordered and paid online for boxes and bubble wrap. The vendor claimed I had not paid for these items. I bought boxes from him and he charged more for boxes than the prices listed on the website. I was not provided with any instructions related to truck operation. I was not provided with an opportunity to inspect the truck for damage. I believe this lack of instruction on his part probably would have left uhaul liable if I had been in an accident. I believe the lack of attention to detail by this vendor is an issue that should be addressed.Jon B.
Great check in by Miguel.Anthony B.
Miguel was awesome!!!George M.
My only complaint was that I waited for quite a while...had to go back in 3 times and inquire before finally getting help. After that, the guy was very helpful and friendly.John C.
More gas in vehicleMichael B.
Newer trucksMichael B.
Sent me to another location. Didn't have the size truck in needed or utility doll. I had to make 2 trips from Palm Springs to Alhambra which cost me more money, time and gas. I'm kinda pissed.JENNIFER L D.
The place was great. Everyone there was fantastic. It's uhauls corporate that needs to get it together. So this low score goes to you. Update your system Or something! Don't accuse me of NOT returning your equipment. You took up mine and the clerks time by not having an updated system. It's 2019!scott L.