The owner of the business was very knowledgeable and helpful. Great experience.
PATRICK M
Customer Reviews for R&B Dixons Local Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Business had a sign up that said they open at 9:00 on the day of pickup. I had the truck reserved for 8:00. Had to take a bunch of pictures of the truck before I drove it. The app was hard to follow and had to keep taking pictures over and over plus it would kick me out to another program periodically. Not easy to use. Lady at the desk was nice, but got off to a late start in getting the truck.
GERALD BExcellent service
Robert CU-Haul needs to get your act together! I have rented for decades and my experience was not the fault of your local operations it was a Devistating Failure on the part of U-Haul. Calling the locations gives a message that the phone is not in service which the dealers pay to have working kit holding customers back from reaching them. Fire the people who oversee the IT and phone connections to Dealers! Find Someone who understands phone systems and VOIP if necessary.i can tell you you nearly lost my business because where I picked up and where I dropped a 6 x 12 on a 1 way had phones that would not connect. Fix the problem it is costing you customers and money ! Then I delivered 1 day early and was told they could not discount the fee at all ! Maybe you can thank good return customers by saying thank you and refunding something if they do better than the allotted time. With other customers having the same experience I imagine you have many people across the country who are telling friends to find another company like budget or Penske or some other rental company. FIX THE PROBLEM FAST ! Or you may also lose this Return Customer
DOUGLAS RI chose not to have the insurance because my car insurance covers me and the lady kept on and on until I agreed. I just felt pressured into getting the insurance I didn’t need. Plus U- haul changed my pick up location but didn’t give me extra mileage so it costed me more than what I had budgeted for the move. I had to drive 20 miles more but I only went over by 6 miles. I think I shouldn’t have been charged the extra
JANIE MVery friendly and helpful Thank you !
Michael SGreat customer service! Very friendly, trailer was very clean and well maintained.
VICTOR GNothing, the lady that helped me was amazing and had a great time talking to her.
SCOTT KThe lady in the office was very nice & helpful, enjoyed doing business with her, if needed, will work with that same lady
kathy mMy go to place for U-Haul with out exception.
DEAN HRenae was very helpful and friendly. Will definitely do business here again!
EREKA HLady at the location was very helpful and nice. Explained things well and hooked up trailer for me before I could even get out of the truck. It was clean but wouldn't say the trailer was in the best shape. Everything worked though.
David VOMG I can still deal with a Human at this location!! renting from U-Haul on line SUCKS!! confusing and pain in the ass, when you need a truck NOW!! it isn't happening DUH!! The Lady at R&B U-haul Dixon IL(sorry cant remember her name, I sold my house and was homeless and truckless) she was amazing!!!!! super sweet and got us a truck like it wasn't nothing, no hassle, pay for a truck get a truck! She doesn't even know what she did for my family!(God sent 4real).
JEFF AMake sure your what you paid for is correct! My contract that was given was $37.95 when pickup the trailer. Then found out the next when I dropped it off the sameday was charged over $75.00! Not happy about that!
THOMAS KNice people very helpful.
James ECustomer service at this location is by far the best I've ever had with uhaul
Shannan HThey were very friendly, knowledgeable and helped me out. Even though he went to a nasty snowstorm.
WILLIAM SWe were treated very well. Mrs. Dixon was professional but also very reasonable and caring.
Marla BThis is the second time I have rented from them and both times have been a good experience. They provide an excellent service for both local and one way.
BRYAN KShe was a very nice person .she hooked it all up for me and considered it was 12 degrees outside so I giver a 💯% plus
LEO SYep
TIMOTHY TI was charged for a two wheel dolly that I didn’t use and more miles than what I used
JOHN KNo improvement needed ,customer service was great and helpful
DARELL JCalled looking for closer drop off to our home. Lady was informed, knowledgeable and helped us drop the trailer at her location. Upon arrival she directed us to a parking area. She then unhooked the trailer, finalized our paperwork and we were on our way home. The overall U-Haul experience was very nice. Please let the folks know on this review how they were much appreciated.
JOHN BNothing. Everything went very well and I look forward to doing business in the future.
JOSHUA BGreat customer service
TIFFANI RRenee is awesome
JODI LAll went well
CHRISTIAN MPerfect no issues
Bonnie WGreat place to rent equipment from I would highly recommend friendly and and informative 10 + rating
DAVID FThe owner is very pleasant and kind. She answered all my questions and checked me in and out quickly. I have used this location several times and will continue to use them!
DIAMOND PVery smooth and easy transaction. Renae was a pleasure to work with.
JOHN PShe was very nice , she also helped me attach the trailer to the truck.
ALPHONSO DGet the construction company to finish the road from town.
DAVID C