Customer did not leave a comment.
Robert F
Customer Reviews for R&R Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Experience was excellent as always I'm a frequent flyer. There a very nice operation to work with it .
Dale WUnfortunately this location was closed and no one around to receive the equipment I was dropping off. Perhaps it is because it was a Saturday. Anyway thank goodness for the app. It was easy to understand and use. The most stressful part of the return was backing the 5x8 trailer into a parking spot. With no one around to assist, I ultimately chose to park it on the lawn that was already muddy and chewed up by a previous vehicle. Otherwise I would have had to attempt backing the trailer into a spot between two others. Not be super experienced at backing up, I didn’t want to risk damaging another U-Haul vehicle.
ISMAEL CDown home friendly people. Spotless trucks. Will always go there when necessary.
David MThe snow can stop any day now... Yard looks nice!
aaron cExtremely helpful, accommodating and friendly. Would not change a thing, highly recommend to anyone needing their services. Thank you.
RONALD GEverything was done professionally and in a very timely manner
WILLIAMJOHN JParking personal vehicle required a plan
Jack MChristy was Amazing and very helpful in helping me obtain my refund when the movers never showed. I appreciate her and her kindness. I highly recommend this place
Alisha SI would not get another U-Haul , it cost way more than I expected
Sondra KThis was someone's farmhouse, the sign is barely visible.
Patricia TVery accommodating!! Thank u so much
Janeen PI had to spend money on jumper cables and jump it to get it to my moving location and back to the u haul site. Check engine light was on even when we drove it off the lot. After the money you spend on these things it shouldn’t be this way!
Shayniah CThe truck was in absolutely great shape the staff were friendly, professional and helpful. I I would recommend them to anyone that needed a truck
jerry pUsed several times easy to use
Steven TVery friendly staff and clean, efficient rental and return
Apryl MI would recommend very friendly and helpful the trailer very reliable excellent price service and overall service
Jorge SIt was an easy transaction.. very nice reps.. all moved & happy! Ty!
Janeen PVery polite even on a very busy day for them.
ANDREW DOnly problem I had was they rented the van out from under me when I actually needed it for a extended time frame. How can you rent something you don't even have sitting on the lot ..
Dale WI was relieved to be able to find a location for pick up so close to home. Especially since I only needed the truck for about two hours.
Susanne BThe drivers seat was uncomfortable and vehicle needs a tune up.
Michelle PEveryone was great took the time to explain everything would definitely rent from Avon location again
rachelle pThe back was not swept or clean and had mud marks on it. I reserved a dolly for my boxes and they called me and said to get font have one and gave me a furniture dolly which I could not use for my move.
Farhada FStaff was kind, patient and helpful.
BARBARA LNothing. Very enjoyable experience. Thank you
OSSONT BThanks for the positive interaction. The transaction was simple and I was really comfortable picking up and dropping off the truck. Thanks!!
Marc GNo issues. All ok
PETER PThis location was fantastic and I would, and have already recommended this specific location to my sister who has a son in Geneseo College. We love this specific location!
Kelly AN/A
Casey MN/a
PETER PGreat service. Highly recommend
megan eFriendly and easy
Cheryl FWonderful polite service
Carmen WCustomer service agent Kristy, did an excellent job. Assisted initial hook up of the trailer to my truck. Friendly service!
greg gDid a self drop off
mike gThe woman that was working 05/24/24 at 2:30 PM at this location in Avon. New York is the most patient, kind and friendliest person I have ever met through U-Haul. I hope she gets recognized for her excellent customer service.
Jennifer CRachael was professional and accommodating. Everything, from check in to hitch up, was easy and quick. The prices were very reasonable. I will 100% rent from here again.
Marty HVery easy process with knowledgeable staff. I will continue to use the Avon, NY location for future rentals.
Sharon STruck was filthy, smelled bad, and had bald tires. I don't blame the gentleman that helped me rent the truck...but the truck should have been cleaned. It needed to be swept out and the floors inside were dirty, and the truck was parked in the mud. I've rented a lot of trucks over the years (mostly penske) and NEVER had such a poor experience.
Andrew HNothing. Very accommodating. Wanted to extend my rental and it was done without any problems If I ever need to rent again, I going there
barb nLocation was super convenient and the service was excellent!
Leonard JThe Avon location was great!! I believe I spoke with Christine or Chrisy, she was very thoughtful and considerate!!! She completely took care in the service we received and u am tremendously grateful.
cori nGreat location and local business to deal with. Will recommend to others and use myself again Very easy transaction
Dave WEverything was perfectly satisfactory. Quick, Easy and Efficient. Personal was very friendly and professional. Excellent service. Overall great experience. I would highly recommend using this location.
Judith HVery easy rental process and friendly service.
Michael RThey made me unhook my trailer because they where to busy. This was totally unacceptable.
LARRY FFriendly and helpful! Thanks
Miriam PR&R is great to rent from. No hassles at all.
Jennifer V