Customer did not leave a comment.Mary V.
Customer Reviews for R&B Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was very good. Cold morning and the customer service rep had our van started and warmed up! Very nice!William F.
Customer did not leave a comment.WILLIAM G. | Overall Experience
We rented a unit for about 5 years with no issues ever.GUY A. | Overall Experience
Customer did not leave a comment.James A.
Thanks, the van was easy to use and the service person did a great job. Would use this location again.John C.
Customer did not leave a comment.Anne G.
Very easy and quick to pick up and drop off. also very convenient to where I needed to move.James K.
After hours assistance. I had a 10 pm return at a storage facility that was fenced in and needed a 4 digit passcode. The code did not appear when I was doing the return on uhaul.com. I tried multiple phone numbers but was on hold the entire time which was a good 90 minutes. Luckily I saw a chat button and tried it. The first person was zero help. While on hold I tried the chat again and a different person (Shanta) assisted me. She was very helpful and was able to give me the code.Jerald H.
I did not receive the dolly I paid for.Megan S.
Customer did not leave a comment.RICK S. | Overall Experience
Customer did not leave a comment.Christopher L.
There were no instructions for how to get into the picked facility. We got locked behind the gate and had to call to get out. There was no sinage about u-haul anywhere.Brian R.
I moved out on 3/17/2021 @ 3:05 pm. Not 3/19. I called the supplied phone number as I pulled through the gate to inform you of my move out date and time. The call to inform you was made with the knowledge that I would be billed for another month on 3/18/2021 if I had not informed you.J CHRIS M. | Overall Experience
The 24/7 pick up was a pain in the ass. Would never use that again.David S.
I moved out on Thursday, January 7th at 1:45PM. Not January 15th. I would have been able to close out if someone was there that day!AMELIA K. | Overall Experience
Customer did not leave a comment.Ashley N. | Overall Experience
The truck was behind a locked gate. We were not given the access code to the gate when u haul confirmed pick up location We were using the 24/7 pickup. Fortunately the proprietor answered the phone and gave us the code. Helpful if we are provided the access code when the truck is confirmed the day before.Thomas S.
Very accommodating. Excellent customer service.Nicole E.
Customer did not leave a comment.Dustin J.
Customer did not leave a comment.Todd S.
Nothing. Website was nice, easy and the service was friendlyJames F.
Make sure when returning truck that the code to the facility is sent.Jason K.
Customer did not leave a comment.Rachelle C.
Customer did not leave a comment.Jenny C.
The check in process for customers like us doing this the first time, self serveâ€¦ Was a little bit overwhelming and we were having some issues with connectivity and getting gate codes to get into the propertyâ€¦ However the customer service reps were excellent in helping us navigate through the process. This was convenient because it was a holiday and was one of the only places around us to rent the vehicle that we needed. Other than that I would always prefer to have an in person experience to take away all the stress from trying to check in using technologyâ€¦ :-) I would definitely use this service in this location again if needed in the future and will be easier than next time.Bonnie F.
Customer did not leave a comment.Ronald B.
Over chargeMyron T.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Rachael E.
Best storage unit in town!!Edward M. | Overall Experience
Customer did not leave a comment.Carl H.
800 Uhaul rep should have been more clear about pick up location. I was inquiring about a location near me and the rep scheduled pick up at a location way out of my way. It probably was the only one that had the vehicle I needed, but I did not know that. Also with 4 or 5 different renters in my area, I feel that could have been discussed more. Location was hard to find. Very small sign. Office was very small and had a bad odor...I could even stand in there. I would not use this location again. Also was quoted a rate from 800 rep and when I called to confirm, it was a much high rate. Would love to listen to the recording. Ended up talking to someone else and received s better rate...waiting to see what is charged to my credit card.nicki D.
Customer did not leave a comment.Laura B.
You need a U-Haul Location that is closer to "City Limits" because it was a "Little Far" for me to travel! Thanks! Dave Lanedavid L.
Customer did not leave a comment.Robin K.
Therisa was very courteous and helpful. The van was very clean and they even warmed it up for me while we were doing the paperwork on a cold wintery day.Steve S.
The rental van was clean and ran well. However, there was a major issue in terms of communication. Neither the authorized dealer nor UHaul itself told me that I was supposed to use an app to pick up and return the rental van. When I showed up at 3 pm to pick up my rental (after having confirmed my pickup time over the phone with the authorized dealer that morning), the dealer was closed. I tried calling the dealer who never returned my calls. I returned the next day at 9 am and waited another 30 minutes. No one showed up even though the office was to open at 9 am. Only because Uhaul had called me after I missed my first pickup time, I found out about the app, but it was not made clear to me that I needed only the app and did not need to get a key from the dealer's office. This lack of communication set my moving plans back by half of a day and made my move even more difficult than it needed to be. Lastly, when I returned the van, the app said to leave the key in the Uhaul dropbox but there was no dropbox. I also had a lot of trouble with the app because of how it formatted my surname. For future customers, I recommend that you clearly explain that the app should be used and that using the app means you don't need to work with a person but can pick up and return the rental on your own time.Kathy B.
Bill was a nice guy. Very pleasant and friendly.ED Z.
Customer did not leave a comment.Sherri L.
Customer did not leave a comment.William G.
They are only open until 1 pm on Saturdays but the website offered a 4 pm time. I did not need it that late but just want to let others know! Wonderful experience!Davina G.
Customer did not leave a comment.Raymond W.
The people at R&B Storage are the nicest people I've ever dealt with in auto or truck rental..They are totally helpful and honest.. I dropped a 100.00 bill from my wallet .. It was found by the lady taking care of me in the office.. She contacted me after I had discovered the money missing and I received it back from her this morning when I returned the van.. This is the most powerful advertising you could ever hope for..They are a tremendous boost to UHaul and I will always rent at Uhaul and tell all my friends of your courtesy and honesty. Good Job UHaul!!!!Edward M.
The calculated price I received on the email is not the best combination. I want to email customer service but the email listed on the email received does not exist. Can you review and advise of correct email to review fees charged...carl M.
awesome van, brand new, ran well. The storage company owner was very helpful. I would rent again.ROBERT P.
Customer did not leave a comment.flower G.
Customer did not leave a comment.brandyn W.
Customer did not leave a comment.Lynn U.
Great experience. Theresa @ R & B Storage was very nice!!COLLEEN T.
poor customer service...not military friendly...info provided wasn`t accurate to specific location...it is a storage locker that`s about all I can sayPrivacy R. | First Impressions