I had my wife pick the truck up because i unfortunately had a last minute meeting, I told my wife that everything would be ready and she should be in and out without any questions or issues so she did not question the process. The lady who checked her in was not prepared, said her computer would not work, did completed a through walkthrough with my wife and just gave her the keys. The gas tank was empty so my with had to fill the tank before the journey even began and then again before she dropped it off, so i paid for a tank of gas that i should not have. This location should be removed from an approved location, U-Haul company is better than this I hope. Not enough time or space to express my frustration with this experience and my next move may include Enterprise.Doug B.
(U-Haul Neighborhood Dealer)
Medina, OH 44256
- Mon–Sat9 am–1 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Medina, OH 44256
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- 4.5 Average Customer Rating
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I was not aware this was a UHaul location, from the outside it looks to be a bunch of storage garages, maybe a bigger sign up front might help business, even with the new apartment complex being built next to it, good opp to get those movers business and team up with the property manger.Jeffrey F.
Charged me extra day on return Does not answer any emails sentJohn C.
Customer service was very good. Cold morning and the customer service rep had our van started and warmed up! Very nice!William F.
Thanks, the van was easy to use and the service person did a great job. Would use this location again.John C.