Awesome place to rent from. Staff helped hook up the trailer and was thorough in checking everything was in place and working well.
NADIA B
Customer Reviews for R&D Moving and Storage Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Start with improving the website responses & imputs-even at the dealer they had dard time just putting in my address which was already in the system. Next make it so I can get the item I need in the town I live in-had to drive an extra 1-1/2 hrs plus fuel to get a dolly. The time & fuel cost more than the rental, why couldn't a local dealer get one for me?
SEAN MThe experience was great, the staff very personable and professional.
GREG Wthe pick up was easy and the truck worked great. My only concern is that we returned the truck full of fuel and we paid in full the amount we were given. My credit card was then charged an additional $38 later that day. When we were notified, we were then told we were under charged when we returned the truck. I am very upset that my credit card was charged without my consent and it makes me leery of renting from the same location. I don't like that kind of business. A phone call discussing that we were undercharged BEFORE my card was charged would have been the right and professional way to do business. If we owed the money, I would have of course authorized the new charge but it should have been a discussion before my card was charged the extra amount.
DAVID QExcellent service, really the customer service very friendly.
ALEJANDRO MDropped off when location was closed and used the app to return. Overall not happy with the booking experience on the app. Would not recommend anyone book through the app.
JEFFREY NBecause of a mix up in booking the staff were able to find, on a busy weekend, another location that had what I needed. The check in was friendly and efficient. The equipment was in great shape- I must say I didn’t know what I was expecting because of the value for the service - and I was very happily surprised. Trailer hookup was easy (down by the staff initially). Online check in on return because I returned after closing was also easy and convenient. I highly recommend. Great service, great value and the equipment made my kid’s university move out easy!
Mark WI can’t believe how easy and pleasant this experience was. The website is amazing. They make it so absolutely easy to rent a truck, even in a small town. I couldn’t be happier with the service and the experience!
LAURA PJust had an issue with a recent vandalism issue that the location experienced - no ramps on the 15' trucks. But also no discount on the price.......still worked out
DIANNE REverything was great
John INo concerns, did a self-drop off at this location - very easy to do.
JODY WHelpful staff had me on my way in no time!
TIMOTHY GNothing. Very clean location, very helpful and always pleasant. We return to this location each time we rent and others should visit to learn how to run a well-established location.
MICHAEL DWas a great experience dealing with UHall in Petersburg on Snyder Rd. Would highly recommend this service
Linda WVery friendly and the vehicle was in great shape. It was a great experience.
DEBRA FNice small town personable service. I will be back
JEFFREY KU Haul needs to supply the accessories to the dealers so the customers have what they requested at time of pick up.
RANDY BRahul was excellent, top notch service.
Blake TThanks difficult to speak to anyone at the Speedvale, Guelph office directly when I called, but I left a message with the American representative.
Russ LGreat
FRED GWent half a block down the road and the check engine light came on. The truck sounded like it was going to implode. Called the office immediately and was told " you bought the insurance so call for a repair" Basically it's not her problem now you are off the lot. Her response should have been bring it right back and I will find you a replacement, but it was pretty close to closing and she couldn't be bothered apparently. Ended up driving it to the house and calling repair. It was deemed not driveable and towed. We had to wait unti the morning to go to Kitchener and pick up our replacement. As far as the main office UHaul customer service with the repair and replacement it was great but it did put us back a day.
SCOTT CWet friendly operators
CAMERON AThe truck I rented, seemed fine but after driving it for 25 Kilometers, I did not think the truck was mechanically safe. There was a constant squealing from the front end. Stepping on the gas the acceleration was very jerky. Overall the rental process was very easy from rental to pickup and drop off. I will rent again from UHaul
Rajendra LExcellent customer service!
Robert MI wish more folks knew about this location. The owners are very helpful and super easy to work with. Have rented 3 times in the last month, always a great experience.
Benjamin CKeep up the good work 👍
keith aStaff were incredibly helpful and friendly. I would recommend this location to anyone looking for rental trailers or supplies. Thanks again. I'll be back today!
Benjamin CTook my all petrol money i fuelled the tank full and i just driven 20 miles and i payed 40$ for fuel which is insane. I complained and i called them but they kept me onhold, didn’t answer my question and hang up my call unanswered. Worst service ever. Give my fuel money back
Meetkumar PPickup went smooth. Trailer was ready to go and in clean condition. Overall a great transaction.
John BThe staff were fast and friendly. I have rented plenty of units over 20 years. This was one of the top for sure.
RICK ZVery easy to book and pickup. Good prices on trailers. Friendly and helpful staff!
Randy WExtremely friendly and helpful service will most definitely use this location again and will recommend highly!!!
Timothy SRented a 5x9 trailer….This location is A++++++
David YNo improvement necessary, it couldn’t have been easier
Ralph MNothing much - Raul and Dawn were amazing ..
Geo JStaff were amazing, great customer service! Rental had no washer fluid, oil change warning light was on from the first time it started up, there was oily fluid on the van floor (about 3' long by 1' wide), and van definitely needs a brake service and an alignment (pulling hard to the left)
Marnie MThe owners were absolutely amazing. Very nice and helpful. He even hooked the trailer up for me
Dan HVery understanding, I scheduled a pickup for the wrong day and the rep. was very helpful. Rescheduling my appointment and getting me on the road asap. Great experience, highly recommended.
Rob PVery friendly service!!
Randy BI loved the service here! I apologize as I do not remember the names of the 2 staff members who assisted me, only the times they were working, but I hope that is enough to let them know they were great! My appointment was Friday February 2nd at 930am, I showed up a little early and the gentleman working at the time was very friendly, fast and helpful and got me going early! I brought the truck back much earlier than expected, around 1130am/12pm, and the lady there was also just wonderful for returning the truck! I definitely want to come back here next time I need a UHaul!
Alexander VThe only problem I had was when I first booked the trailer, I was surprised to be directed to their location (as it was not where I thought it would be). I called, and they were very friendly, pointing out that the webpage would have sent me there because it was the closest location that had the trailer I wanted. Long explanation: it might be helpful if the webpage told people that.
Jake BCustomer care was excellent. Lock for overhead door did not work but otherwise equipment was good.
Steve EThe person serving us was very friendly. The location was super convenient and drop off was very easy. Don't plan on moving soon, but would definitely recommend this location to anyone who is!
Holly BUhaul’s app was confusing for the return process. It would have been helpful to understand the return instructions and process in advance. I returned the trailer on Saturday and had to go back Sunday to take pictures.
Andrew SR&D is top shelf. Highly recommended!
Keith GMy experience this time with Raul and Dawn at the Petersburg u-haul location was excellent like all of the prior times l have rented equipment from them. A pleasure dealing with professional and genuine people. No improvements necessarily. I wouldn't think of renting any where else. Jim k.
Jim KBEST UHAUL PLACE IV RENTED FROM BAR NONE
Tony JMake trailers available locally where rental trucks are available. Trailer door would not open properly and was rented to us without a discount or provide one that worked properly. No jack provided for front of trailer to remove from vehicle when loaded. Needed two people to disconnect the trailer.
Ernie JAmazing people.
Gerald WWe appreciated the friendly and helpful customer service!
Judy ZDawn & rahul they r very friendly & great customer service
Gurjeet MEverything was good from checking in and out.
Bill MMake sure, if carts are not available to inform customers before the day of pick up.
Trevor TThis location was close to our home and the service was efficient, helpful and friendly
John Cbest uhaul location bar none many are way below standard this one is always clean & good equipment
Tony J