Celine D.
This was my first time using this service. The owners at this location are great, nice and friendly.
Customer Reviews for R&D Moving and Storage Supplies
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of R&D Moving and Storage Supplies
Robert S.
Nothing, everything was great
CANG E.
Thank you!
David M.
Get rid of the online registration option.
Peter L.
the overall experience was great
Gerry L.
Friendly, helpful, great equipment What's more to ask? I'll be using you again!
Doug S.
The team there are just fantastic and flexible. Made my move really easy and many thanks
MARTY S.
The staff at the location are very friendly and helpful. I strongly recommend them for moving supplies and equipment rentals..
CHRISTINE B.
I cannot say enough positive things about Raul & Dawn and their store. Absolutely and always the best experiences with this store!! They are are always pleasant and accommodating!!!! Highly recommend this to ANYONE!!! TY R&D!!!
Natasha F.
I rented a cargo truck and it was the best maintained and cleanest car I've ever rented from U-Haul! Great location!
LISA H.
I filled in all the information to rent a truck online on your site but I didnt get a confirmation email. When I called Mars Convenience the gentleman told me I wouldnt get contacted until the day before. Fearing this wouldnt give me enough time to find a truck if the order did not go through, I called uhaul directly. I was correct, I should have gotten an email and the order did not go through. After spending 21 minutes on the phone with uhaul a new order was put through for a truck pick up at 10am at R&D. Except they didnt open until 11. I had movers waiting. I was able to get through to the owners who told me my order said I was doing the online pickup which i had no idea how to do nor did I have a key. The owner came in at 10:20 and I was finally able to get the truck and get moving. The truck was clean and ran well but the back door wouldnt come down. The latch kept getting stuck. One of my movers got her finger crushed and possibly broken trying to get the door to shut. We did get it shut at that point but after taking the pictures when returning the truck the door would not shut again. I needed to be somewhere and didnt have time for that. I ended up having to call uhaul's roadside assistance because R&D wouldnt answer their phone and I needed help to close the back door. After waiting another 12 minutes on hold I was finally told I could leave the truck as I told them I didnt have time to wait for the roadside assistance to get there.
DOUG S.
Thanks for all the help as we prepare for another move. Doug
KEVIN W.
The radio didnt work in the van. Small issue
JOHN H.
Really appreciated the owners care for our moving experience. Everything was well explained and the equipment was well maintained and made for a great moving day.
Peter G.
Staff here are friendly, helpful, knowledgeable and very accommodating. Easy pickup & drop off. Great selection of moving supplies as well at reasonable prices.
Christopher B.
Excellent and friendly staff at both Pick up and return. I'd highly recommend using this U Haul location.
BRENDA H.
Very friendly and helpful. Enjoyed doing business with them. Haven't seen my bill yet but so far, everything went great and I expect the charges will be fair.
Doug S.
Raul was awesome and really helped me get my project done on a tight timeline! Just Fantastic service all the way around and so convenient, plus having a gas station 30 seconds from the shop, it saves me 30-45 minutes!
MARK D.
I was totally satisfied
Andrew S.
Great location, polite and helpful staff.
AARON M.
The CSR I dealt with was super friendly!
susan S.
The service at this local was wonderful and helpful . They knew what I would need when I spoke with them . I am beyond happy with the experience I received . Cordial friendly helpful experience above and beyond
CANG E.
Thank you for the great service.
MARTY S.
Nothing to improve upon. Nice truck and great customer service. The gentleman went out of his way to make it a pleasant and easy experience.
matt W.
They were absolutely great to deal with. Really helped us get going quickly and we're very pleasant!
DINHKHA P.
Dawn and her husband are great
Robert M.
great customer service
CANG E.
Thank you!
John B.
Great service. Very friendly staff.
COLLEENS B.
I was very pleased dealing with this location. The Employees were very friendly and very helpful! Could not have been a better experience! I would definitely rent there again!
IOAN B.
having more diversity i.e. pick up truck
CANG E.
Thank you!
scott B.
Very smooth transition during these economic challenges. Friendly staff to also welcome new customers. we will be using truck soon possibly a frequent user deal ? THANKS:)
Daryl N.
Great service
CANG E.
Thank you!
Ronnie F.
Very friendly and helpful.
BRIAN M.
Service was excellent! Very friendly and helpful with what I needed. I have used this location before and will definitely use again in the future!
Jerry A.
Called the location prior to my drop off and Raul was very friendly and helpful as he made sure to be there when I arrived. Amazing customer service from this Uhaul location. A++ Service all the way.
bruce J.
Manager was very helpful and accommodating
CANG E.
Excellent!
James K.
Very genuine curtius service. Will definitely go back to see them when needing another product. Thanks
CANG E.
Thank you!
Ross M.
Friendly and very helpful staff
Wanda S.
This is such great value! So easy to book and return. Saved me hours of time, frustration. Strongly recommend using uhaul over “ a borrowed truckâ€. Or your own!
GAYL C.
Excellent service and this location is so well stocked with moving supplies that it's a one-stop shop for all kinds of needs. A real pleasure doing business here!
John M.
Super friendly and courteous will be a repeat customer with them definitely
CANG E.
Great service. Thank you.
Mark H.
Most friendly proprietors, great value on the rental...thanks.
CANG E.
Thank you!
Scott H.
no suggestion
CANG E.
Thank you for the good service you always offer.
Ayub G.
Great customer service and easy booking.
CANG E.
Excellent service. Thank you!
Don M.
Very friendly and helpful, made sure trailer was connected properly and I understood all the features.
CANG E.
Thank you.
CANG E.
Great service. Thank you!
Derron B.
Derron Barrett has been allowed to use my email address on his Uhaul account for over a year. Even though I have called twice to customer service. Given a past bad review on a survey( since they come to my email). And sent a previous email requesting be removed from his account.
CANG E.
Great service. Thank you!
rosemary O.
Pleasant, helpful, friendly and efficient. Thank you
Stefan M.
Advise clients of estimated mileage just so they don't have sticker shock when filling up before returning the vehicle. Also, for the downtown Kitchener location, let people know there is no customer parking for short-term rentals.
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