Clean the trailer, have the rental person there instead of leaving early. I was scheduled at 4 pm and no one was there and the doors were locked. We left and called another uhaul place and they called someone to get the person that should of been there to get there. No help in hooking up the trailer. No happy with them at all.
SUSAN M
Customer Reviews for R&L Autos
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first truck they tried to provide me had severe damage to the door. The equipment I ordered with the truck was not at the location and I had to drive somewhere else to get it. The truck I ended up with (the only other option) was out of alignment (I was making a 700 mile move) and had over 90,000 miles. To say it was rough is an understatement. Then with these problems I was given excuse after excuse and when they contacted "corporate" their answer was to cancel the contract and not get any truck. There are three other U-haul's close by, but I needed a truck since I flew in to move my 80 year old parents and was on a time line. Was refunded for the $32 for the equipment that I had to go to another location to pick up, and then told by the "corporate" person, that I was lucky he was refunding my reservation guarantee $50 because this isn't supposed to happen for equipment, just for trucks. It took me over 90 minutes to get a truck and for U-haul to find the equipment I reserved.
PAUL BI was told theyd be open at 9:00am and my U-Haul was due at 9:14am. I arrived before 9 to drop it off and their sign said they opened at 10. I’ve since received an email saying they did not receive the truck
DARYLL BCharged me $111 I dropped it if a day early and put the keys in the drop box
Paul KGet all workers access. Saves time
Stephen PNot a thing.
ALAN C