Customer Reviews for Randolph Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Randolph Storage

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robert W.
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They were very helpful.

Michael Y.
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I needed to change drop off location. I called the number provided and was in hold for nearly 15 minutes. When I finally got a rep, I was told changing drop off location would "cost between $0 and $500." I asked for a specific amount so I could determine if it was acceptable and was told I could not be given a specific amount. As a result, I had to drive an extra 110 miles, running up the bill and making a 17 hour work day for myself. This is ridiculous and unnaceptable. I will not use Uhaul again - ever!

John S.
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Customer did not leave a comment.

jerry H.
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Latosha F.
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Elizabeth A.
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This was a wonderful rental experience. The owner was extremely helpful and friendly. We did not have any problems with the cargo trailer, and pick up and drop off was a breeze. I would highly recommend this location.

YAKO D.
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Customer did not leave a comment.

JEFFREY M.
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LAWRENCE P.
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Do nothing else...diplomatic touch here, Fantastic professional personnel from p/u to drop:off. I'll go no where else...couldn't be better than this. Thanks U-Haul

James A.
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Customer did not leave a comment.

Barbara M S.
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Helpful and cheerful

Dakota T.
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Need to start checking the vehicles before renting them out. The outside was dirty and the back door was broke.

John T.
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Nobody in the office to take my rental back. little disappointing, but was able to return my trailer via the website check in.

Deborah G.
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Customer did not leave a comment.

KAREN B.
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James M.
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MAURICE M.
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Daniel R.
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Very good service

James S.
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The gentleman who checked me in was very polite. He hooked up the trailer for me. I basically watched him.

Deborah G.
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The Uhaul team at this location was great and help make this part of the move simple and frustration free (and I was neck deep in both already). Thank you for all your help!!

Steve R.
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Customer did not leave a comment.

STEVE S.
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Nishah D.
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randy W.
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Youssef K.
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Good service fast and easy process

ROBERTK G.
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Everyone was great ! They all went above and beyond and made my move so manageable.Thanks so much to all.

FRANCES B.
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Andrew F.
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ELGIN W.
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shawna R.
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They charged for extra fees after I was told I would not be. Therefore doubling an my cost. I am still waiting to be refunded

Lena C.
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RAY S.
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Cathy H.
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Jacqueline W.
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felisa E.
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Excellent customer service.

Jamie S.
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Gordon C.
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Steve C.
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Customer service was very friendly and timely.

Felisa E.
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valerie H.
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Michael Y.
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At .89 cents per mile, the rate is TOO HIGH! I will look for other options next time.

Charles B.
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Customer did not leave a comment.

floyd S.
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No complaint I got there right at closing and was going to online check in however instead of leaving I was approached and they took care of it for me very helpful people

THOMAS F.
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Customer did not leave a comment.

Janet W.
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Karl B.
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Michael N.
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Very easy renting experience.

Brandon S.
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Customer did not leave a comment.

NATASHA P.
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My reservation time was 9:30. I arrived at 9:10. I did not have a mask on and was told it was required. Although I have chronic bronchitis and am exempt from wearing a mask, I didn't want to divulge my medical history in front of other customers, so I told the man I didn't have a mask. He said that I would need one before he could help me. I asked, "If they are required, do you provide them?" He said, "no." I asked, "how am I supposed to pick up my truck?" He said, "You need to go find a mask." I had to drive home and get a mask. Had I not already made arrangements with others to have this uhaul, I wouldn't have returned. I will need to rent a truck several more times over the next 6 months, but I assure you it will be with someone else. What I found amusing, is that when I had the mask on, I was holding it away from my mouth because of my breathing issues yet he didn't have an issue with that, and when it came to signing my paperwork, he didn't hesitate to offer me his pen. I suggest he do some research on this virus. On another note = the floors were filthy. There were tiny pine cones on the floor and what looks like straw/hay, and it smelled horrible! I know Governor Cooper put the mask mandate in place, but this was the first time I was refused service. Maybe it would be a good idea to have a box of masks there for people like myself who don't wear them.

JEFFREY H.
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Customer did not leave a comment.

ROY C.
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N/a I always use this location because they are so helpful and easy to work with.

Darlene U.
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Customer did not leave a comment.

Stacy B.
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I was very pleased with my experience at this location. Someone called before my pickup time to confirm everything and helped me realize that I needed a bigger truck. Both people at the location were extremely nice and helpful!!!

JOHN W.
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Customer did not leave a comment.

Susan D.
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MATTHEW R.
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No problems

MICHAEL K.
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Customer did not leave a comment.

Tabitha T.
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The staff was super friendly and made sure I was comfortable with the size vehicle I rented. It was a great experience we will use them again in the future!

WILLIE J.
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You are doing well with your services

Scott H.
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Customer did not leave a comment.

Nilda D.
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Its not contact less. The person that “helped” us was not very professional and constantly complain about the haul system being down and how it was not Worth it for him. Not recommending location. Not profesional.

Chris J.
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Everything was great!

Alicia C.
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No contact, easy to use. Awesome.

WANDA S.
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Customer did not leave a comment.

Gary A.
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Nereida S.
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Keith T.
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Donald S.
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Jennifer P.
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Very friendly

KEN G.
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Trestan B.
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Tammy C.
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Jeffrey R.
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Mark B.
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This location and business is always really great .

Joshua C.
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travis C.
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DEBORA K.
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Bellyaris A.
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Donald S.
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Lori M.
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Brien D.
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Kristie G.
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Marvin M.
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Larry D.
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Great customer service, would not hesitate to recommend them to anyone.

Jeffrey R.
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Customer did not leave a comment.

Sherine K.
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Sue L.
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Larry C.
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Colin M.
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Kathy R.
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Mikeal H.
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Nothing.Uhaul was great

Dale G.
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Customer did not leave a comment.

MARCUS L.
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My overall experience was satisfactory, but I did have an issue with the charge when the vehicle was dropped back off. You asked the customer for an estimated mileage when your employee had the capability to get an estimate from point a to point b. I was quoted one price on paper and charged a much higher price upon dropping the vehicle off a day early. This is very misleading especially if the person is moving on a budget. Also, you have a sticker inside the cargo area of the truck that states, "save either $25 or 25% if vehicle is returned in same condition with hast. I did not see that reflected on my receipt when I returned the vehicle. I would not recommend uhaul to a friend without first getting a concrete price on the use of the vehicle. There is a check engine light on in the vehicle that was casually looked at. I was told that it would be fine to drive. That could have played a significant part in the overage of mileage that was calculated at the time of drop-off .

darrell R.
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Customer did not leave a comment.

Walter J.
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Keith B.
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Raymond D.
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Allen S.
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Gary W.
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This was an excellent experience. Randolph Storage is great in customer service and follow-up.

Barry V.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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