Customer Reviews for Randolph Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Randolph Storage

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Walter J. on

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Keith B. on

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Raymond D. on

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Allen S. on

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Gary W. on

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This was an excellent experience. Randolph Storage is great in customer service and follow-up.

Barry V. on

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Randy C. on

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DANIEL B. on

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I understand that this is a new branch, but Barry was having a ton of issues with the computer and then he walked out with us and pointed to the truck and trailer that I would use to haul my things to Michigan. He saw that I had a pickup truck and told us that it would be fine to haul my extended cab F-150 pickup on the car hauler, but when we tried the back wheels of my truck wouldn't fit on the trailer, they were left on the ramp. Barry was very nice and polite, but I ended up having to leave my truck in North Carolina from Michigan since I couldn't haul it home. I'm not going to have to fly down to North Carolina and drive my truck back to Michigan.

Jennifer L. on

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Very nice people.

Ciara S. on

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The only things was the inside of the truck didn’t smell too good. But it got the job done .

Kenneth L. on

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Cecilly S. on

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Alan Y. on

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Trailer leaked like a sieve

Ethan M. on

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Outstanding customer service and friendliness. Honest people and a clean establishment. Definitely will use again in the future.

Jason J. on

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Ali N. on

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Super friendly staff all the way around! I would highly recommend using this location for all your moving needs!! Such great customer service!

Patrick R. on

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Diana M. on

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Daniel O. on

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Gwendolyn G. on

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Diana M. on

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Great Service

Jace G. on

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The Asheboro location was great, everything worked how it should. However, this is not where I originally made my reservation. I made, and had a confirmed, guaranteed reservation at a location closer to me. An AT, (Auto Transport), was guaranteed to be there and I was notified when I arrived at the location to pick it up. I then had to sit and wait while they looked around and called other U-Haul sites to find an AT. Then I had to drive nearly thirty minutes out to that destination, (the Asheboro location reviewed), and then rent the AT. If the original location could not supply the AT that I was guaranteed, a call or text or email would have saved me precious time and hassle. To any fellow customer reading this, please make sure to call ahead even after your guaranteed reservation.

Annette B. on

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So helpful and professional.

John S. on

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Everything was fine with ease of renting and condition of the truck. The only issue we had was the location. Unless you know the area well, it can be a trick trying to get to the building.

Donald H. on

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Very nice personnel, very informative, pleasure to do business with them, good experience!!

John W. on

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STEVEN M. on

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Denise B. on

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Richard F. on

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So last night the day before turning the trailer back in to a drop off location we discovered it said the city and no address. We couldn’t get anyone on the phone at U-Haul to answer the question as to where to return it. They told us to call at 7 am. So we tried again at 7 am and found that they didn’t take calls until 9. Finally got through another scheduling location and they then told it that we could not drop it off in our city and would have to make a 3 hour round trip to drop it off in another city! This was around 9am we got this info and the drop off time was 12 noon. I finally got through to someone else that said we could drop it off in our city. What a mess. We are greatly disappointed in U-Haul I’m this rental. We will be requesting a full refund.

Emily D. on

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John W. on

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Best experience I have had with renting a U-Haul and will go back next time I need one.

Charles G. on

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Great service.

richard B. on

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Very nice people. Location accessible easily. Property clean and we'll maintained. All paperwork handled easily. The best location and folks to work with.

Bernal C. on

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The drop-off location was where I was lied and told there would be no charges and after I left the facility they charge my credit card $28

Richard O. on

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Nothing -- Location was remarkably convenient. Personnel friendly and helped us check-out quickly and painlessly. Overall great experience.

BOBBY S. on

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Zane D. on

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Broken equipment causing an uncomfortable drive. I will never use UHaul again.

Wendy W. on

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The lady that checked us in was super nice and very welcoming. The truck was in good shape for a moving truck. My only complaint is we were suppose to have the truck until 3:00 on Saturday...the owner started calling us at 11:00 am to see if we could bring it back early bc another client was suppose to pick it up at 3:00. We were under the impression we could keep the truck until 5 bc it was he same charge for 24 hours as it was for 22. But I understood I put in the computer 3:00 so we had until then to get it back...so the owner called my husband and I 3-4 times constantly until we were able to answer the phone. We didn’t appreciate feeling rushed for a service that we had paid for until 3:00. No we weren’t getting there early bc we had paid for the truck until 3:00. He then called again about 2:30 to make sure we were going to be there at 3:00. I understand he cannot control the way reservations are set up online and honestly he was very professional and nice but we just didn’t appreciate being rushed to bring the truck back when we had paid for the service.

Michael H. on

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Everything was fine, except I should have stayed to finish out the drop-off. The attendant VERY KNOWINGLY charged me 17 dollars for fuel. When I filled up the truck, I took special caution to only put as much as I needed in the tank, PLUS a gallon or two extra. I turned it in with the gauge reading OVER a quarter tank by a good margin. This operator very clearly took advantage of the fact I wasn't there and charged me to make himself a quick buck. I've dealt with U-Haul for over 30 years and have never seen such cheesy behavior. I expect a refund for that 17 dollars. Just unbelievable.

Ronnie T. on

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Deanna F. on

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Staff was friendly and wonderful to work with answering all my questions. The truck I rented was in great shape and drove good for a bigger vehicle. It also got great gas mileage and didn't cost much to refill before drop off. If I ever move again I will definitely be headed back to Randolph storage.

Steve S. on

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kaily S. on

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Very unorganized!!!

Dawn M. on

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Everything what completely stress free and easy, I wouldn’t change a thing! ??

DEBORAH C. on

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Roger Y. on

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James H. on

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robert K. on

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Get new tires on the car trailer

Denise W. on

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No improvement suggestions - just major kudos to the gal who answered the call, had the equipment ready to go when I got there, and even helped me load AND then unload it from my car upon my return. She's awesome! I will definitely use this location again with any related needs.

MARK U. on

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Na

Danny N. on

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Everything was done well. I was able to adjust my schedule without having any negative actions. Everybody worked with me terrifically.

Judy I. on

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Brittany M. on

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David B. on

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William S. on

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The people that was over the place was very polite and well manner. They help me with any questions/concerns that I had. I will use them again if I need to.

Robin H. on

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There should be a certain amount of mileage included with the rental rate

Dawn M. on

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It was a completely smooth experience! I was walked through the early pick-up process, and the truck was clean and and well maintained. Such an easy, stress-free experience, I’ll be back to rent again! ??????

Kathy R. on

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Jeffrey F. on

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Jason M. on

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Mark W. on

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Jim P. on

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Stay positive and Give the best deal like I got. It was a super positive set up and the truck had no surprises.

Kelly S. on

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Joe S. on

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Adam J. on

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Everything was perfect, easy to pick up and take the truck back. Not a long wait at all

dennis W. on

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I have rented with U-Haul before at different locations, but this is the best experience yet .

marion K. on

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Elizabeth L. on

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From start to finish we received excellent service. Reservation, pickup and drop off was so simple. We would definitely recommend this location.

Alan H. on

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Tow dolley did not work with rented vehicle. Spent close to 2 hours waiting for them to try and fix it, just to be told that they could not. Had to go to a different location to pick up another dolley. Time stamp for rental was not updated, so I had to explain to them that we did not receive the rental at the time specified, which almost led to me getting charged for another day. Manager of the facility was did not answer phone when we tried to call.