The U-Haul representative was friendly and helped me quickly complete my reservation paperwork, allowing me to move my items before it rained.
WILLIAM H
Customer Reviews for Randolph Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No suggestions. Everything went smoothly. My first experience with U-Haul in over 24 years and it was great.
GEORGE VAlthough the truck was clean and tires were good the A/C did not work . I did call back and tell them and they apologized it was a little inconvenient. Overall I would recommend this location to anyone looking to rent a uhaul.
RODNEY TI was treated with respect and consideration. Could not have been more pleased with the service.
Mary MThe Mexican employee needs to be fired
Jasiah CThey did not put right location for returning the truck had to have return place fix information in computer
SCOTT SRates are a bit high. I only needed it for about an hour and a half. I think you should have half day rates or maybe pay by the hour.
JAMES Mi didnt have to go in the gentleman walked to the truck before i could get out...
THOMAS TFriendly, professional staff and very helpful. The transaction was smooth.
AMY C??
CYNTHIA SEasy to get truck in and out. Guys were very helpful.
MARK LVan was a little dirty, found food wrappers in the cab of the truck
AARON HNo comments
ALFRED SThis location is always AMAZING this is where I normally choose to rent from & always choose to return to. I'm just sad that when I got there they were closed till 2pm & I had to check-in online which charged me a extra day, cause had they been there i don't think I would have been charged a extra day & only would've had to pay my mileage overage. But I do get it everyone has to eat. I would give this location a 10/10 rating 💯🔥
PAMELA BTHE GUYS IN ASHEBORO WERE AWSOME, VERY QUICK CHECK IN AND I WAS ON MY WAY. I WOULD HIGHLY RECOMMEND THIS LOACATION AND STAFF, VERY FRIENDLY AND KNOWLEDGEABLE.
RAYMOND NNothing. Always great people.
MICHAEL RExcellent customer service. They did not have the size truck we reserved so they upgraded to a larger truck for the same price. We were so appreciative of their accommodation. The truck was newer and clean, easy to drive.
GLENN FAmazing customer service. Equipment was in good, working condition. I'll definitely come back for any additional travel needs.
ALISON SEverything was perfect
FELICITAS LI think everything is amazing the way it is.
BRITIANY LGreat friendly
sherry lNA
Allen MEquipment was in excellent working condition and very well taken care of. The staff was very helpful and friendly. I will recommend this location to family and friends.
DANIEL RClean the windshield inside and out
KEVIN CVERY HELPFUL AND FRIENDLY
HAROLD WTy!
KYLE DDrop off at night so no staff interaction
GREGORY EI rented a cargo van due to the convenience of being a le.to load from back AND side doors! The left side door was totally inoperable and would NOT open which was a major pain in the ass and defeated the whole purpose of getting the van!
Robert MStaff was very friendly and accommodating
MICHELE EThe staff was very attentive and kind
TRACY HPeople were nice and helpful and trailer was in great shape had no issues at all thanks guys
DAVEY SI want to return the truck and give the keys to a person, I don’t want to have to inspect the truck for you and take pictures, that’s not my job. Why is Randolph storage only open Monday’s and saturdays for like 4 hours? I don’t want to use that silly app.
EVAN REasy drop off not much to say
Henry WTake the mileage charge off!!
VINCENT HAfter a couple false google locations this one stepped up and is definitely in. Business. Super friendly staff, east to work with, very accommodating and tentative listening skills. I won't use any other location with in 50 miles or more. A+ service all around!!
ROBERT Mgood folks
James SGreat customer service!
HARRY MMake sure that the employees have a better trainer and get more training
RICHARD SThe truck was dirty inside the box
CHARISSA FDisinfectant deodorize the cabs.
SHAWN RDon’t use trucks with broken gas gauges on them
ERIN PAfter hours drop off
MARTIN FThe only issue I had was the I ordered 6 moving pads with the trailer and only received 5 in the bag. As it turned out I didn't even need all that I received.
DAVID BWent to pick up truck and car hauler and they were hooked up and ready to go.
MATTHEW TGreat staff.
THEODORE CI can't think of anything to improve,I had a good experience with asheboro haul it's not the first time dealing with them that's why I went back and again I was impressed
JEFFREY RThe service was very good.
BARTOLO JThe uhaul was very clean and appeared fine but once I started loading the van I noticed a sidewall on an inner rear tire was blown out. The only way to have seen in at the uhaul lot would have been to lay down and inspect the inner tire. After one service tech failed to respond to my home another was dispatched and did a great job of replacing the tire.
MATTHEW TFriendly professional staff👍
David SVery friendly woman who works there was informative and helpful.
Brian SQuick and easy checkin and checkout. Brenda was amazing!
John DThis location was excellent to deal with it would rent from them again. I appreciate them not rushing me even though it was 5.
BENJAMIN DThe truck had dents all in 0ne side the floors were dirty inside the cab be careful, the gas hand showed just below a half of a tank when I got it I returned it with the same amount and they still charged me $30.00 charge for gas. I have used several other u-haul places and have never had an issue. THIS ONE IS BY FAR THE WORST! Find a better location. The one in HIGHPOINT is amazing
TESSA MThe pick up location mistakenly rented as a local rental however I rented a one way. When I got to my destination, the Asheboro representative kindly helped me rectify the mistake and it cost me an extra 5 dollars. Great service!
DAVID CIt was kind of dirty. There were beef jerky wrappers in the cab of the van from a previous renter and side door of the van didn't open.
AARON H