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ANNA A
Customer Reviews for Randolph Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Closed at 3 pm in the afternoon on a Saturday??? Not clear where to park. Online return experience not the greatest. Wouldn’t upload photos on my phone without multiple tries. Nothing made us feel welcome or comfortable or appreciated as customers.
Clarkson TThis uhaul location is always on point. The staff are attentive helpful and always friendly.
AMBER KKeep doing what you are doing
LEWIS MMy first time renting a moving truck!! Moving was alot less stressful w/uhaul I would recommend them in a heart beat!! Paula
PAULA YI rented from this location as it was near my job. It bothers me that the mileage included(?) was calculated from the rental location to my unloading destination. No allowance given for the fact that where i was taking the truck to load was 25 miles from there. Response was basically it is what it is. Then I am given a place to return the truck as it was one-way. That uhaul location was 6.3 miles from where i would be unloading. Yes, this was mileage that i was paying $1 per simply to return the truck. Why is there no allowance for this. How many people load the truck at the rental location? I paid $50 for mileage over the 85 that was calculated from rental location to unload location. The truck got 9 mpg ? Are there not economical vehicles?
WILLIAM SAll good, no comments
TIMOTHY HEasy to get to location and the people were friendly. They even installed the trailer hitch for me so all I needed to do is drive off.
Richard ECustomer service was very rude and unprofessional his attitude and demeanor we're very judgmental against me. Told a couple people don't use this location for business, I would go to high point before spending my money with this location again.
MICHAEL EI do not see anything that could change to make the experience any better. Fast and Friendly staff.
ALAN DNo comment on the drop-off location since it was after hours.
Joe BEverything went smoothly, I placed my reservation on line, and when I went in to get the trailer I was expecting to be in there for at least 30 to 45 minutes, but was out and loader within 15 minutes. This location knows its stuff... 5 stars in my book.
RICHARD SVery helpful and fast.
DOUGLAS HOff to a little rock and start Two guys in the office were great. Explained well. Very friendly personality I called all the U-Hauls and they were the only one that answered the phone. Very impressed for their service
David RThe only issue I have is the fact that for 1 the staff should disclose that even though they say “if you need a little extra time you can have it just let us know” that you WILL be charged for another day of use. Additionally, it would have been nice to know exactly how much extra it would be for going over the set mileage which is literally enough to drive from the pickup location to the drop off location. Nothing more. Paid 200 for the initial rental and now have to pay an additional 267 for using a truck I already paid 200 dollars for. That’s not including the 50 dollars it cost to put the amount of gas back in it. So basically in conclusion for 500 dollars I’ll just pay someone to move my stuff for me next go around.
Olivia OJust keep providing excellent service!
Janice BExcellent customer service! Thank you!
DANA FI am a single mom and yhis was my first time using U-Haul and I had a pleasant experience and will Deffinitely use them next time!! Super simple extractions and very well maintained and clean. The price is also great!! Really appreciate my experience with this company. I love that you can add on things like the hand trucks to make moving easier as well.
Deana SKeep doing what you’re doing.
SHAWN RNothing
ROBERT WNothing. This is the most well maintained and organized location I’ve ever used. Staff are amazing and they make the whole transaction easy.
TIMOTHY SThe U-Haul representative was friendly and helped me quickly complete my reservation paperwork, allowing me to move my items before it rained.
WILLIAM HNo suggestions. Everything went smoothly. My first experience with U-Haul in over 24 years and it was great.
GEORGE VAlthough the truck was clean and tires were good the A/C did not work . I did call back and tell them and they apologized it was a little inconvenient. Overall I would recommend this location to anyone looking to rent a uhaul.
RODNEY TI was treated with respect and consideration. Could not have been more pleased with the service.
Mary MThe Mexican employee needs to be fired
Jasiah CThey did not put right location for returning the truck had to have return place fix information in computer
SCOTT SRates are a bit high. I only needed it for about an hour and a half. I think you should have half day rates or maybe pay by the hour.
JAMES Mi didnt have to go in the gentleman walked to the truck before i could get out...
THOMAS TFriendly, professional staff and very helpful. The transaction was smooth.
AMY C??
CYNTHIA SEasy to get truck in and out. Guys were very helpful.
MARK LVan was a little dirty, found food wrappers in the cab of the truck
AARON HNo comments
ALFRED SThis location is always AMAZING this is where I normally choose to rent from & always choose to return to. I'm just sad that when I got there they were closed till 2pm & I had to check-in online which charged me a extra day, cause had they been there i don't think I would have been charged a extra day & only would've had to pay my mileage overage. But I do get it everyone has to eat. I would give this location a 10/10 rating 💯🔥
PAMELA BTHE GUYS IN ASHEBORO WERE AWSOME, VERY QUICK CHECK IN AND I WAS ON MY WAY. I WOULD HIGHLY RECOMMEND THIS LOACATION AND STAFF, VERY FRIENDLY AND KNOWLEDGEABLE.
RAYMOND NNothing. Always great people.
MICHAEL RExcellent customer service. They did not have the size truck we reserved so they upgraded to a larger truck for the same price. We were so appreciative of their accommodation. The truck was newer and clean, easy to drive.
GLENN FAmazing customer service. Equipment was in good, working condition. I'll definitely come back for any additional travel needs.
ALISON SEverything was perfect
FELICITAS LI think everything is amazing the way it is.
BRITIANY LGreat friendly
sherry lNA
Allen MEquipment was in excellent working condition and very well taken care of. The staff was very helpful and friendly. I will recommend this location to family and friends.
DANIEL RClean the windshield inside and out
KEVIN CVERY HELPFUL AND FRIENDLY
HAROLD WTy!
KYLE DDrop off at night so no staff interaction
GREGORY E