The employee that helped me was warm and friendly and went out her way to make this a nice experience. Thanks.DEBRA W.
Randys Small Engine Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Aris S.
Customer did not leave a comment.KEITH W.
Vehicle was dirty & had a smell to it. Made for an unenjoyable ride. Also, was not able to check out mobile when I arrived, even though that's how I reserved it. This put a delay in my departure having to go through in person check outCASEY H.
The clerk was super friendly and just inviting. I love her kind and friendly attitude. Now that's the kind of 5 star service I appreciate.YVONNE L.
Customer did not leave a comment.Cynthia C.
Customer did not leave a comment.Noah H.
We arrived a little after the drop-off time but weren't charged for an extra day. Very friendly lady.Rosemary M.
Customer did not leave a comment.ARTHUR JAMISON J T.
continue super serviceDONALD K.
Super easy to work with.DONALD K.
Service is excellentDONALD K.
they are super to work with.DONALD K.
Customer did not leave a comment.RANDOLPH R.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.vanessa R.
Not the friendliestSHERI R.
The lady that checked me in was fantastic. Highly recommended them.GARY N.
Customer did not leave a comment.Barry R.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.suzanne M.
Customer did not leave a comment.Salina M.
Everything was FANTASTIC.JERROMY A.
The Uhaul dealers in Stephenville, Texas need to be open on Saturdays ; I would feel much more comfortable leaving the truck with a person instead of parking it and hoping it would be safe until Monday !!STEPHEN S.
customer service is awesome, professional!!!ANGEL C.
I had to remote drop off and I had no previous instruction on how to conduct this drop Off. It took me over an hour and half to speak to someone on the phone call to complete the drop Off then they immediately put me back on half for another 45 minutes before I ended up hanging up and sending an email.BEN A.
Customer did not leave a comment.MARK P.
Customer did not leave a comment.STEPHEN E.
Customer did not leave a comment.Clifton O.
Customer did not leave a comment.EDMUND A.
Always friendly and helpful.Cam E.
Customer did not leave a comment.DONALD G.
Reggie came out to help un-hook the trailer and introduce himself. That's the way all locations should be.Genaro A.
Customer did not leave a comment.TATIANA P.
Your booking and reservation system needs a serious overhaul. Maybe you just ought to simplify it to taking the basic information. This particular location was great, but trying to rent in the past has not been so good. The Ace Hardware in Spicewood Texas is also very helpful but dealer at 2200 Fort Worth Hwy, Weatherford, Tx 76086 was so rude and insulting that I almost never tried Uhaul again.JAMES S.
Nothing they are the most efficient location these is. Friendly staff.STEPHEN E.
Was great to finally find a place to drop the truck off! Had to go to four other locations following the Google maps that were not even in service but all said uhaul dealershipConnie L.
Barbie always finds a solution Markstephen E.
Customer did not leave a comment.misty T.
Customer did not leave a comment.William E.
Barbie at Randy's small engine repair is amazing!! Best experience I've ever had picking and dropping off a uhaul! Thank you Barbie!!Branda T.
These people were as nice as can be.JAMES R.
This location is the easiest and best location for simple moves. Markstephen E.
Customer did not leave a comment.shasta R.
Customer did not leave a comment.neal H.
Customer did not leave a comment.Gloria E.
Customer did not leave a comment.melissa G.
Customer did not leave a comment.Larry M.
Super great to work with.Donald K.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.john L.
Customer did not leave a comment.Simeon A.
Randy's is great, never a problem. Any time I need a truck I just call Barbie and she takes care of everything.Mark J.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.Emad A.
Wash the outside.Gerardo R.
Customer did not leave a comment.Larry H.
Super great to work with.Donald K.
Very respectful and easy to work with, highly recommend this location.Austin J.
Location was closedGlenn S.
super good to work with.Donald K.
Nothing at to do with Randy's but one would think that on your website if you choose a certain size truck and it gives you three locations to choose from to pick it up that all three locations would have that particular size truck. That was not the case for us. Now U-Haul did make it right and Randy's customer service was exceptional!!!!!Brad C.
Super great to work with and friendly!!!!Donald K.
I got charged a $60 refundable deposited. It's still not in my account 2 days later. Uhaul didn't have to wait 2 days for what was owed them. Never again!Anthony F.
The lady's at the counter was extremely nice. The man that was suppose to help me load the trailer was very rude and said some racist things to me and did not fully assist me with hooking up the trailer to my truckMario W.
Customer did not leave a comment.Connie D.
Great to work with.Donald K.
Customer did not leave a comment.kathy R.
Customer did not leave a comment.Marie H.
Customer did not leave a comment.Tod L.
Customer did not leave a comment.Leesa B.
Very Good!!!!DONALD K.
Nothing. They are super!!!!!!DONALD K.
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.marquita P.
I was given the impression that nothing could be done about the dissatisfaction that had grown during our trip. However, they were kind and seemed understanding.Emily L.
Customer did not leave a comment.John L.
n/a - The facility was closed at drop-off.Shelby B.
Customer did not leave a comment.bryan A.
For starters, we had to drive about an hour out of our way because the closest location couldn't provide the size truck we wanted. Then it took almost an hour to get the truck because she kept having issues with the Uhaul website or the computer or both. We opted to turn the truck in at a different location for the discount; but between the price for the extra miles from their location, instead of where we were actually leaving from, and the location of the drop off site--we really didn't save anything. The truck cab was full of grass and dirt. They checked the lights, turn signals, etc.. We later discovered the right turn signal on the auto transport WASN'T working. We had trouble with the gauges and 'computer' stuff for the tripometer, mileage, etc.Sue S.
They are great group of people and always pleased with service. Would highly recommendMark J.
Customer did not leave a comment.BIANCA W.
Customer did not leave a comment.robert C.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.Alisa A.
Customer did not leave a comment.Anthony L.
Customer did not leave a comment.LANORA D.
It was faster to return the truckJanet S.
Great experience!! Customer service was top notch!!!!RUS M.
Customer did not leave a comment.KAREN H.
Customer did not leave a comment.Jackie E.
Customer did not leave a comment.CHARLES M.
Great experience. Awesome customer service!!BEN T.
Best UHaul Dealer in Stephenville area.Bruce A.
Customer did not leave a comment.ADAM D.
Customer did not leave a comment.james C.
Customer did not leave a comment.Juan Burton G.