Great customer service
Toby B
Customer Reviews for Randys Small Engine Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service.
Toby BEverything worked great. We came at the last minute, and couldn't have been happier with our service.
Pat BI se Randy's for all rentals for 10 years. Barbie is great to work with.
Mark JGreat customer service!
devon rNothing people there are amazing
anthony pRandy’s is where I will continue to rent for my U-Haul needs. The staff is very courteous and helpful, especially Barbie!
IVAN MSand in the cab floorboard and in the trailer.
Richard RGreat customer service!
KENNETH Cthe group at Randy's is extremely good to work with.
DONALD KGreat Service!!
KENNETH CGreat to work with.
DONALD KCustomer service is excellent. Keep that same service.
DONALD KI was quoted 249.00 but then had 111.00 in additional charges which I thought quite high for 200 miles!
Cynthia NFriendly fast service overall pleasure
MARK GCustom service was excellent, very kind and patient while explaining the process. I would recommend this location to anyone. Thank you for your hospitality.
jerrick bEverything was great . I have been using Randy's for over 10yrs. Barbie is the best..
Mark JSuper great to work with.
DONALD KVery fast and efficient. I was in and out in know time .
Art DBack of the truck was filthy, and wasn't told that they had NO hand/appliance trucks until I was there to pick it up.
Brian CBarbie provides excellent service. She is friendly and professional. Highly recommend.
KENNETH CGreat service!! They were very friendly & professional. Looking forward to doing business with them again.
KENNETH CI was supposed to get a dolly but they didn’t have any
Justin KTook awhile to get me going even though I had already done the pre check in. All I needed to do was give a payment card and get keys that took 45 minutes. Also DID NOT do a walk around or verify mileage of truck
Dakota MEverything was great!!
Tamra DI did not rent a uhaul, and I've never even been to Texas. Get your shit straight.
payne kVery helpful people
JERRY HVery friendly, courteous, helpful and professional. Great experience will also come back and recommend family
David ZThey were also great to work with
DELMER GDoing great! They are very helpful folks! Keep smiling! 😁👋
Fritz KRented car dolly. Both ratchets for straps bad. Almost caused accident and car came loose. Not happy you would rent an unsafe product. And then to find out there was notes at rental location, that it had issues before rental.
Brandon GGreat to work with.
DONALD KExcellent customer service
DONALD KWhile the location was very good, it took about a half hour to complete the after hours drop off via the Uhaul mobile application. Numerous pictures were required for the drop off process. It took a very long time for the required photos to upload. 4G cell coverage was excellent on my phone so it was frustrating why it took so long.
Joseph SProvide additional moving equipment requested by the customer.
Jason SSuper good to work with.
DONALD KBarbie is alway friendly and excellent customer service. Only place I go
STEPHEN ESuper good to work with.
DONALD KNot a thing, the young lady was pleasant and very helpful, The only issue i had was Pigtail between 20' truck and the trailer would not work, so ended up pulling with 26' truck
JIMMIE BSuper great to work with.
DONALD KOnline return only. It was closed.
Demonte BRandy's is fine. However, U-Haul needs to improve their booking system and customer service. I booked a van for Saturday - Sunday for a round trip from Stephenville to Bayside. You guys have me the pickup location and Dewayne's in town. Then, the next day you text me to say that you did not have a van available. Okay, that's a simple mistake to make, so I call your provided number. The lady on the phone asks if a 10ft box truck would do? I agree as long as the charges are the same with the same pickup and drop off at Dewayne's in Stephenville. She confirms this. When I go to pickup Saturday morning, the app starts saying in at the wrong location. Also, starts showing that I'm going to Abilene, tx. I call and your rep lies to me, saying, Dewayne's location does not have the box truck. I counted off the 5-6 trucks that I was standing near. She then says, oh well Dewayne's in closed today. Yes, I know, this is why we are doing mobile pickup. Then she says, he's on vacation. Dude, you guys have made mistakes or lies to my face multiple times now. How can you expect to maintain business when you treat paying clients this way? I had to drive 10 miles to another location to pickup a dirty truck with 0% oil life left. I will not be renting anything from you guys again. Lying about your screwups is unacceptable.
Charles GThe store was closed when we arrived.
Crystal GGet more trucks. Too much of the time specific trucks are not available at all on short notice. Your online app needs to be improved also, to be more user-friendly in the process of reserving a truck online. Wasted an hour trying, took 3 minutes in person.
douglas hWe have been using Randy's for years. We do theatre sets for shows in Dallas and Fort Worth. Barbie is great, always accommodating and easy to work with.
Mark JVery friendly and helpful
Michael CShe was helpful understanding and sincere about the problems I had with truck I would go back to her again once I fully move to tx for rental to move my belongings
CRYSTAL SI did not receive a confirmation of my order until after we picked up the truck. Thankfully, it was in the system and everything went smoothly, but it was weird not knowing if the order was received or not until we got there.
Brad SShort in the taillight/marker light circuit. Burned several fuses in truck before I took pocket knife and cut the wire. Drove 280 miles with only turn signals and stop lights. Reported to receiving dealer.
james jThey are the best: professional, caring, friendly and simply awesome!!!
Angel ESo nice and easy to return our uhaul!
Haley MVery professional staff and always smiling. This experience has been a fantastic venture.I will this Co for all of my moving needs. Thank you Barbie for the fantastic service. Until next time I will continue to recommend your Co.
Victor KBarbie was awesome! Very helpful and nice.
James LRandy’s small engine repair was excellent!! Barbie was extremely polite and helpful. We were in and out in minutes, the best !!!!
Stevan S