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Robert M
Customer Reviews for Range Rent All LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Representative helping us needs to show more enthusiasm for his job.
Doris LFriendly. Excellent service.
David WWe picked up the truck earlier than store opening. The instructions given on the app were easy to understand and thorough. When we dropped off the truck, the employee who greeted us was friendly and open to answer any questions we had.
Julie kReally like the key drop box.
RAYMOND INice instructions and tips.
Steven JAll great 👍
TODD BRange rentall did a great job in assisting me!!! Really helpful
JOHN SBetter attitude from the employee. He was cussing and yelling! Getting my ptsd going. No need for that! I don't care if he was having a bad day. You don't act like a spycho around your customer.
JOSHUA JCan't think of anything. Customer service was top notch.
GREGORY WAbsolutely love this location. They know the equipment and everything was efficient. Had us in and out in no time.
Jessica HRange Rent All is great!
GLEN EEfficient!
GRANT NSuper easy to do business with. Very willing to assist. Friendly and professional
KEVIN MVery helpful and in and out. Thanks so much
DOUGLAS PThe $20 after hours fee for dropping off the trailer on Sunday is ridiculous especially when using the APP. No assistance is necessary and the photos included with the rental return is sufficient for placement and condition verification. Being a long time, punctUal and conscientous customer, I respectfully request that $20 be refunded to my account. Thank you. Jetta Docherty
Jetta DQuick and easy drop off, convenient location.
CANDICE PRent-all is a fantastic outfit. Courteous, engaging and helpful. Highly recommended.
KIMBERLY BGreat and fast customer service!
ALAN BBrent was outstanding. Attention to detail, demeanor with customers, caught a bad tire prior to my departure and immediately took steps to correct the problem. Definitely a credit to this Uhaul location !
JEFFREY SVery friendly people. Truck was clean and well maintained.
John BLocation, business, and workers were absolutely amazing. The app does not work very well
joel gTruck and everything in good shape. The guy's at the shop were very helpful and professional.
Jason MJeff did a great job, took care if what I needed, had everything in inventory...
barry sMake it so you can return any vehicle to the location nearest your drop off.
michael kperfect experience!
Jerry PNothing. It was a great experience. Easy and quick.
Bernie KEverything was great!!
Paul SVery friendly and quick.
Shawn SI did not get My dolly and blankets
Jennifer HThere was no personnal at the Virginia location since we dropped it off on Sunday. We returned the truck via self-return. It was slightly challenging to find a good place to park a 26" moving truck because there was a lot of other equipment we did not want to block access to.
Sara BVERY HELPFUL STAFF :)
Marjory WIt was a comedy of errors. I started the problem by having my hitch not functional when I came by to get a trailer. It took forever for them to get to me like 45 minutes plus. Their system was incredibly slow and they indicated it was due to West Coast volume coming online. This location rents all kinds of machinery in the lake. It was incredibly cluttered and dirty, as were the guys working there. When I did get their attention, they were good guys and do their best to help me out. They did have it worker who helped me to then rent a truck and he did an outstanding job was very quick. So I know if they are capable of getting things done quickly. When I attempted to rent the trailer, that whole thing took an hour and 15 minutes before they determined that my hitch electrical was not adequate.
William CI recently rented a 26 foot Uhaul truck from Jeff at Range Rent All and he made it the most streamlined, smooth process I could've imagined! He handled all the details, had incredible communication and knew all the answers to the countless questions I had. I helped us with planning, acquiring packing materials (boxes, tape, blankets/pads, etc), and set us up with easy return options at our destination! I would HIGHLY recommend renting a Uhaul from him again, it was a great experience!
Greg MGreat Service!
benjamin bI showed up to get my trailer and found out that U-Haul cancelled my reservation without notifying me. This was a U-Haul.com mistake, NOT Range Rent All. Jeff went to work, found another option and got me on my way. Thanks for not passing the U-Haul issue on to me, Jeff! He cared about 'Doing The Right Thing' and the integrity of his business. I highly recommend giving your business to Jeff and his team.
Tim BQuick and easy.
Bruce BSlight issue with gas cap but worker immediately came to my home and got the gas cap off and took pictures etc. Truck was returned swept out in the cab as well as the back of the truck. Also i put gas in before returning. I have always been pleased with the service at this location and will use again in June
Geraldine HThe guys there were great‼️ Made sure everything was safe for my long travel to Central Texas! They even allowed me to keep my car there overnight and put it on the trailer the next morning after we had movers load up the U-Haul. Captain, Major (I can’t remember exactly what he went by) Kirk was exceptionally great!🦾👍🏻 ⭐️⭐️⭐️⭐️⭐️
shelby lExcellent customer service
Mark TThe gentlemen we rented from were fantastic people. Everything about our rental was great!!!
Darcy SNothing. The representative was amazing with all of the information we needed.
Bonnie SHelpful, curious and as prompt as the tech from U-Haul let him be. The U-Haul app is worthless. We have made 8 major moves in our married life. 7 with U-Haul. The loaders and unloaders were great. This truck was the worst truck of the 7. The others were good. Suspension and/or shocks on this truck needs to be fixed though.
Michael POwner was great helpful and focused on safety…much appreciated .
Jeremy KNothing!! Customer service is clearly the top priority t Range Rent All. I will be back and will be recommending them to my friends.
Dione PCalled ahead of time they told me exactly where they were located. When I pulled in, they came out to greet me told me where to back it up to three employees at the drop off location unhooked my vehicle to the trailer and sign me out within minutes very efficient and friendly.
carol hBrent was awesome!!! Highly recommend Range Rent All for any move!!!
Travis GThe fellow that did the paperwork has zero customer service skills. I did not enjoy doing business with him. Next time I need something .. id likely walk out and try again later to see if someone else was there. Or simply go somewhere else.
Tim HThe guys at this place are fantastic!
GERARD SNice people
Gary WThe locations were great. The over all u-haul experience was horrible and I would not recommend. Our current move is only temporary and I won’t be using u-haul again when the time comes. I downloaded the app. The app stated the pick up location was incorrect and was stating that there was no truck available- hence why we had to use a location further away. I call u-haul and they verified the location was correct on their end. I prepaid for the truck as someone else was picking it for me. I was able to do this over the phone without issue. Then when the dollar amount from my account didn’t match the truck, insurance and road side assistance I requested I called back. I was told the insurance and assistance were not on there and I was unable to pay via phone and needed to pay at location. I was transferred to someone else who did let me pay via phone. I was also paid for an appliance dolly and moving blankets. When my friend went to get the truck - the location didn’t have dolly or blankets and refunded me the price but also cancelled the insurance and assistance. I called immediately and was able to put them back on or so I thought. Just to be sure I called the next day to verify. I was told the insurance was on but not the assistance and in order to put the assistance back on I would need to drive the truck back to the pick up location which was over an hour away. When I started to explain the situation to Tabitha, she cut me off, said have a good day and hung up on me. Very poor customer service. No one seems to know what is going on. Will not be using in the future or recommending. I then had to go to the closer location and rent the dolly and blankets. Those guys were great! Also no tie straps included in truck. Told I needed to buy my own. Why would they not come in a moving truck??
Michelle E