Customer Reviews for Rangeley Group Inc Commerce City Ace
(U-Haul Neighborhood Dealer)

Rating:

1.0

I turned in the trailer same day of use. Checked out at the front counter. Now I am being called by Uhaul stating that I never returned the trailer!!! This is bad!

Rating:

1.0

Send customers to another location

Rating:

3.0

We needed an appliance dolly and furniture pads which the location had none of and made no attempt to assist further. We were not charged fir them, but it was inconvenient.

Rating:

1.0

I was over charged and not given the equipment I ordered.

Rating:

1.0

They did not verify the trailer was correctly hooked up, leading to a failure. I was in another state when my daughter picked up the trailer and attempted to tow it home; the first hill and the trailer came unhitched. I contacted the Rental Location immediately, looking for assistance; after placing me on several long holds, someone came back and said I would have to call roadside assistance. (I did pay extra for this) I asked for a phone number and received a phone number to a towing company in a completely different state. From my call for assistance, until the trailer reached its location only eight miles away, it was over four hours and almost 400.00! More than the cost of the original rental. I guess this wasn't the correct road side assistance number.

Rating:

4.0

Entire experience finding a truck when I reserved previously was a terrible experience. This location was the fourth one I went to and was not able to receive the correct pricing for what I reserved. I was told to call and U-Haul would support, Uhaual said rental location should have supported. I paid for safe move and didn’t want that, I paid for a 15’ truck when I reserved a 10’, I had to buy an appliance dolly from Walmart because there were none available.

Rating:

1.0

Service manager is pretty rude. I brought the equipment back the same day and got charged for 2 days.

Rating:

1.0

The desk was ill prepared, not knowing how to properly hook up (much less lift) their trailer to my vehicle. I had to do the work.

Rating:

4.0

It would be helpful to have a sign directing uhaul customers where to go since it’s inside an Ace hardware.

Rating:

3.0

Truck lock wrong key left 45 minutes after being there early. Confusion on the part of 2 employees. Both manager quoted _30.95. Supposed charged ony

Rating:

4.0

Make sure you have dollies. Very important.

Rating:

1.0

Hi, this is Joannie Trujillo. The truck was rented under my husband’s name. Richard Trujillo. Reservation number 78450455. I spoke to you on the phone a bit ago about our U-Haul return time. We returned the U-Haul truck at the commerce city location on Saturday, April 20 at 8:49 PM. Not April 23rd and overcharge me because you didn’t check in the truck in the following day as I was told.

Rating:

3.0

The store was too busy with 10 plus people in line and one open register. The parking lot was very busy with vehicles coming and going. I had to roam the store looking to find an employee. I unhooked the trailer and parked it myself and told them where it was and took photos.

Rating:

2.0

I ordered a 17 foot truck at a location that was further away from my home because it was the only 17 foot truck that was available. When I came to pick it up, I was told that they only had a 15 foot truck. I had to make 2 trips because the truck wasn't big enough. When I returned the truck late, they tried to charge me for an extra day.

Rating:

1.0

Be understanding of conditions beyond the customers control. Don’t charge customers without their knowledge.

Rating:

1.0

Have the correct equipment for the reservation available first and foremost.

Rating:

5.0

Parked the Uhaul in a designated spot and dropped the keys in the lock box, easy and simple!

Rating:

5.0

I could have found a closer drop off. Not their fault. It was a simple process.

Rating:

2.0

The Uhaul had a very strong smell of vomit that was hard to bear. We wiped down all the seats with clorox wipes and they came up black. I would hope this truck is not rented again until it is detailed.

Rating:

3.0

The return of the trailer had an issue. The system wanted to charge me for returning to a different location. I picked up and returned to the same place. The location had to call Uhaul to try to fix the issue. I still don't know how much I was charged for the entire rental.

Rating:

5.0

Upgrade your management software so the employees at third party locations don't struggle to use the website to check customers in and out. Employee was great, should've been done in less than five minutes. Took 15, most of which was repeatedly trying to access the website she's required to use

Rating:

3.0

The pick up process was very very slow. The representative took a lot of time to get the U-Haul, maybe 20 minutes? When you go to pick up a moving truck, you are in a hurry and want it to be a swift and easy pick up process They were also a lot of hidden fees. When I put it online it was $120 but after paying at the kiosk it went up to 170. This was very disappointing and makes me not want to use U-Haul again.

Rating:

5.0

Wonderful service and would highly recommend friends and family to this location

Rating:

1.0

Due to lack of training I almost had an accident shortly after leaving the Ace Hardware store. The person hooking up the trailer did not know what they were doing at all. He did not tighten the hitch receiver at all. When I was going down the highway the trailer came off of the ball on my truck and almost caused me to crash. It was whipping back side to side forward and backwards. I was not pleased with this location or the gentleman that hooked the trailer up.

Rating:

4.0

This ACE store has UHaul just a short time, it took a little until everything was in the contract. Did choose this location because of walking distance to my house.

Rating:

5.0

Great customer service

Rating:

5.0

My saleslady walked me through the whole experience with professionalism and grace even when online glitches delayed her attempts to make it smooth and quick m