Customer Reviews for Rapps Bicycle Center
(U-Haul Neighborhood Dealer)

1,045 reviews

179 New Castle Rd   Butler, PA 16001

(724) 284-1561

Location Hours

  • Mon-Thur: 10 am - 5 pm
  • Fri: 10 am - 7 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(724) 284-1561

179 New Castle Rd
Butler, PA 16001

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 5 pm
  • Fri: 10 am - 7 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was a smooth and easy process to rent. Very pleasant customer service.

JULIA S. 
Rating:
5.0

My moving truck experience was great. Mr Rapp was pleasant and super helpful. However, you should buy your boxes at Mr. Rapps' location and not order them thru the Uhaul website. Firstly the Uhaul people sent me every box they sell, instead of the one box and two mattress covers I ordered. Then when I drove twenty three miles to the Uhaul center (with the unopened cartons tied to the roof of my car) where they could refund me, I found that Uhaul charged me for boxes that were not in the order and would not refund me for the boxes I'd never ordered and did not receive. I phoned Uhaul and the customer service man told me he'd cancel the order for the non refunded boxes, but I still have not had any confirmation of this. So, save yourself the frustration and DO NOT order boxes thru uhaul

JOSEPH P. 
Rating:
5.0

Very Happy with overall service

Ashley B. 
Rating:
4.0

Customer did not leave a comment.

NORMAN H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Tremendous service. Great milage on the vehicle.

KENNETH Y. 
Rating:
5.0

Nothing. It was perfect !

mark M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

ADRIANNA L. 
Rating:
5.0

Customer did not leave a comment.

PATIENCE H. 
Rating:
5.0

Customer did not leave a comment.

PATIENCE H. 
Rating:
5.0

Thank you for making the move easy!

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

MARCIA G. 
Rating:
4.0

I called U-Haul to let them know I found a closer location and was informed there would be a surcharge (drop discount) if I took somewhere else. Drop off was nice but what a pain having to go 20 miles wrong direction before I could go home.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Chad F. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Was gone for some time before we were serviced. Some hired help up front couldn't hurt.

Stasha C. 
Rating:
5.0

Customer did not leave a comment.

CONNIE J. 
Rating:
5.0

Everything went well. Don't know what you could do better

KAREN F. 
Rating:
5.0

Uhaul worked perfectly for our needs and it has been safely returned as of Sunday August 29th around 3:30 @ Rapps uhaul on new castle rd.

TRACI L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW J. 
Rating:
5.0

Rapps cycles is a great place to hire from.

PHILLIP B. 
Rating:
1.0

Uhaul customer service is terrible! I will never rent from uhaul again. The owner of this location is not helpful and called us idiots after not providing the truck we rented.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
3.0

Truck was never cleaned before pickup. We are in the middle of a pandemic. Spilled drink all over the center console, what I am assuming was vomit on the steering column.

DEANA B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

I frequently rent 2 wheel tow dollies, by far one of the most useful things in uhaul system. My local dealer in Butler and Grove City Pa are quick and easy to deal with!

JEFF K. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Everything was great! No improvement needed.

JACKI E. 
Rating:
5.0

Customer did not leave a comment.

Brett R. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY H. 
Rating:
5.0

Truck. Need maintain had a very bad mis

robert M. 
Rating:
5.0

Customer did not leave a comment.

Salvatore R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

GILLES C. 
Rating:
4.0

Customer did not leave a comment.

JAN L. 
Rating:
2.0

From the start this was a train wreck. Go to the physical store to inquire about a truck was told they had one available, attendant starts processing the payment and then decided there is not a truck available. I was directed to call 1-800-GOUHAUL to find the closest branch for pickup. So go about my way waited 14 minutes on hold to speak with someone and book a truck for pickup AT THE LOCATION I JAD JUST COME FROM! Obtain all instructions and register as instructed I arrived at 5:20 am for my 5:30 am pickup only to find that the website is not working, I call 1-800-GOUHAUL wait for 8 minutes, where I was told that it was because I was late. The woman begin helping me through the process of checking in but ultimately couldn't provide much assistance. Well not until she had figured out that U-Haul agent I spoke with the day before misspelled my last name and that's why nothing was showing on my account despite having confirmation numbers. I was finally on my way at 6:25 am. This whole thing should have been the least stressful part about moving. In the future I can't see using a service that is so overly complicated and where minimal customer service is provided.

Ricky H. 
Rating:
3.0

the truck was a p o s the truck was old and road was real bad.....my bad ...will not use u-haul ever again........

RONALD R. 
Rating:
5.0

Rapps U-Haul services are top notch !!!!

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Love the new safety cables, much better than the chain

PHILLIP B. 
Rating:
5.0

Everything was great and the staff was very nice and very helpful and efficient. Would definitely use this location again.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Morgan M. 
Rating:
3.0

The guy running the place was nice but the truck was dirty and smelt horrible.

ALICIA W. 
Rating:
5.0

Customer did not leave a comment.

LANCE N. 
Rating:
5.0

great service! very personable and friendly.

RICHARD H. 
Rating:
5.0

One of the good UHAUL dealers

WILLIAMANTHONY L. 
Rating:
5.0

We have rented various trailers over the years from this location and have never had a problem! The owner is very knowledgeable and experienced, answers any questions while hooking up the trailer for us, and does business fairly and honestly. We wouldn't go anywhere else!

Jenny C. 
Rating:
2.0

The receptionist was rude. Felt the need to be rude to me and try to flirt with my boyfriend... Horrible customer service and was constantly talking bad about other employees. I'll never return again.

DANIELLE G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

I tried using uhaul.com to book a truck for pick-up before the business opened. It was a truly awful experience, and was not able to get the truck at 0630! When I went back to the store at 1030, the girl behind the desk honored my previous reservation, and made everything right again!! But trying to book online to pickup before a business opens is something I would never do again; only in person from now on!

MICHAEL S. 
Rating:
5.0

Great customer service

PAUL M. 
Rating:
1.0

Truck was in Poor repair. Ignition stuck, wipers did not work and it was not fueled up. Given a $13.50 gas credit for receiving it with less than 1/4 tank. It has a 57 gallon tank! Took $20.00 to get to 1/4. Drove 20 miles and it look another $20 to get it back to 1/4. I told the owner of this location that his math was wrong but he was either too ignorant or dumb to understand. This location is an embarrassment.

GEORGE D. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Very nice experience

TERRY H. 
Rating:
4.0

Do exactly what was ordered. Do not quote one thing and do something else. A hour and a half is to long to pick up anything that you offer.

JEAN B. 
Rating:
5.0

Jeff Rapp is very good at his job, very nice doing business with him.

PEGGY E. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Rapps is ALWAYS very helpful and efficient. After having a bad experience with a different location, we learned our lesson. We will definitely choose Rapps whenever we need Uhaul in the future, and we will recommend Rapps to our friends!

ROBIN M. 
Rating:
5.0

The 24/7 drop off was a pain. Had to take my pictures multiple times. Weather wasn't the greatest making it quite a nuisance

Brian E. 
Rating:
5.0

Very pleasant

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

GREGG R. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

As the move was finishing, the cargo door would not close due to a mechanical malfunction. This was an older vehicle, so maybe more frequent testing is needed.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Overall great experience, just small note The inside of the truck was somewhat dirty - sticky residue on cup holders and trash left inside

RAYMOND M. 
Rating:
5.0

They do an outstanding job as always.

daniel S. 
Rating:
5.0

Great people

ERNEST W. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Terri J. 
Rating:
5.0

Customer did not leave a comment.

Lois F. 
Rating:
4.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

Have the correct size reserved vehicle

James D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Very friendly they had the uhaul van ready and it was a very fast process

SHIRLEY S. 
Rating:
2.0

Did not tell me I had a certain amount of miles I was allowed to drive charged us for an extra 55 miles.

Sean S. 
Rating:
4.0

Customer service representative wasn't wearing a COVID19 mask and that made me feel very frightening.

LOLLY R. 
Rating:
2.0

Problem #1) There was a BIG blue and red "TRUMP 2020" sign plastered on one of the U-Haul truck, as part of Rapp's advertisement for their business. Not only was I reluctant to do business with a company that advertised their political beliefs, but when I approached the door while wearing a mask, I noticed that there was no signage promoting mask-wearing. I was disappointed because I had already paid the deposit and needed a truck for the day. Problem #2) These people do not take precautions for Covid-19. Once inside, I met two employees who were UNMASKED, and through my mask, I noticed a trace of cigarette smoke in the air. When I sanitized my driver's license after they handled it and when I used my own pen to sign the agreement, both employees smirked and rolled their eyes a bit as if they thought that me taking Covid-19 seriously was somehow ridiculous. The rest of the truck rental went smoothly. I used my sanitizing wipes to clean the driver's area of the truck, and I returned the truck as arranged and was charged the correct price for the rental. *Future customers: be forewarned that this establishment does not believe in science and could be a hotbed for spreading the Covid-19 coronavirus!*

Heidi R. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
4.0

Give a discount for mileage required to go to and from the rental store. There are always closer uHaul stores than the one I'm sent to for a truck to rent.

Paul M. 
Rating:
3.0

Check I required 30 minute wait to accommodate customer in line ahead.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Jordan J. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
1.0

The older bald gentlemen was very rude and not welcoming. He had a better than attitude. The Uhaul was filthy and the customer service was terrible not a good experience. Would not recommend this location to anyone.

Melinda H. 
Rating:
5.0

Great experience. Had some issues with the mobile app and the people at this location were very helpful and got me on my way in no time. Definitely recommend

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

have rented here several times and always a great experience

TODD W. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Rachael H. 
Rating:
5.0

Quick/simple/friendly...easy

Michele M. 
No reviews have been submitted for this location.

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