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Kari C
Customer Reviews for Raven Trailers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Alisha LDrop off went well.
JOHN MManagers of both locations were wonderfully helpful and very friendly.
Ralph GI was able to rent a car dolly at this location, which I was very happy about since the dolly's seem to be hard to find. It was ready upon arrival, I was advised on proper use and return requirements. The dolly worked great and customer service and response was excellent.
Jeff OThey didn’t have any of my supply’s like I had ordered. This was a self check in.
Wesley SGood service, pleasant, professional
Michael BI rent U-Haul trailers quite a bit and this has been one of the best interactions with U-Haul dealers will definitely be coming back. Great service All around
Jeremiah Hthere was a slight delay/hesitation in the transmission when put into "Drive" but it ran well once moving.
RICKY GThe pickup location was changed by U Haul the day before we were to pick up the truck. If a reservation is made for a specific location, I don't understand how U Haul can change it- what is the purpose of a reservation and picking a specific location? Other than that, the pick up and drop off process went very smooth; the truck was new and worked perfectly for our requirements.
Arlene CI rent a lot of ATs from U-Haul. The ones I rent from Raven are always the dingiest and in the worst condition in all of U-Haul. Due to this I try to avoid Raven at all costs. This time I was desperate and needed an AT quickly and there wasn't another available for over 30 miles. I don't know if U-Haul gives Raven the worst equipment or if Raven doesn't care to contact U-Haul when things break on them. This time around I had AT1726X. When I arrived at Raven to pick up an AT, they assigned me to AT1726X because the other AT at their dealer had 2 flat tires. As for AT1726X, the emergency brake was activated when we went to connect it to my vehicle. The representative told me that the brakes "didn't work on this one anyway" but he would put it down and I should drive it over to the shop's overhead door. I was able to drive it right over without any issues, confirming in fact that the emergency brakes were not in working order. He tried in vain for 20 minutes to put the emergency brake "tab" down before finally being successful. The entire time during my rental I was worried about something going wrong with the trailer or the brakes. Also, if someone returned it that way, wouldn't you want to go out and do this ahead of time so as to not waste time when a customer is standing there watching you struggle? If the brakes were not working, wouldn't you want to mark it as out of service so U-Haul wouldn't rent it online? I finally headed out, but never got a text from U-Haul (as usual) to confirm condition. I asked the U-Haul rep and he informed me that they no longer ask for condition when you buy safe tow. So I left without thoroughly inspecting the trailer since I had already waited 20 minutes to get the brake tab down. Finally, the other unfortunate thing about AT1726X was that the passenger side wheel strap (that goes over the front tire of the towed car) was extremely frayed and partially ripped. I discovered this after I had loaded the vehicle onto it. There is no way this was going to be safe, but I had no choice as I was not about to be able to easily swap this AT for another at the dealer. This dealer's inventory needs to be reviewed for safety more frequently, I never run into these issues when I rent from the other larger dealers in the area. Finally despite returning the trailer last night, I got the text this morning asking me to confirm condition before I headed out on my rental. Then got my receipt this afternoon. While the times and charges were correct, I can't help but wonder if I was operating the trailer without a valid rental contract in U-Haul's system.
Andrew PThe drop off is very simple and the staff are very helpful.
ERIK KI drove the transport from the UHaul location to pick up the vehicle. I loaded it - and then found one of the four tires was flat. I located a compressor and filled it. It leaked slowly. I made it back to the location and the location owner apologized. What should have been a 90 minute experience turned into 6 hours. I’ll let UHaul decide the best approach to remediate this experience. John Duwell 262 573 0137 (cell)
JOHN DPretty seamless
WAYNE SGreat service. With the trailer I would like to see the ramps the full width of the deck.
Anthony GContactless drop off
TIMOTHY SVery good custimwr service. Friendly and helpful.
TIMOTHY BPeople are very knowledgeable and courteous
Michael LWarn customers that the truck is really jerky when driving. It was my first time driving such a large truck and I wasn't expecting it. Thanks for being so accomodating!
SHELLY PIdentify Ball hitch size required for trailer online or on trailer description. I had a larger ball than what trailer hitch is, but Raven Trailers let me borrow correct Ball hitch.
ROBERT SStaff was very friendly and professional.
BRIAN NStaff was very nice. No issues dropping the equipment off.
BRIAN TThx for sending me out in good equipment.
Anthony FHave peoples working the desk that actually know something about trailers
Charles SEverything went very smooth and efficient
FRANK SBe able to lock the trailer to the ball of my truck for overnight stops.
Ken HEverything worked out fine. Keep up the good work! Thank you!
Gene ENice to have a UHaul dealer in this area
Marvin ZThere is no maintenance done on the truck I used. The windshield wiper need to be changed. It poured out on Saturday and I had to try and look to the part of the windshield I could actually see through. I was very disappointed in the truck I used.
jeffery kExcellent service
Heather FAgain very friendly and helpful overall great customer service
stephanie tNo issues dropping off the truck
Richard HI dropped the trailer off at an independent UHaul dealer in Jackson, WI per an email I received from UHaul. They were not open at the time of drop off so I ended up leaving the trailer there then received a call from UHaul saying I needed to drop it off at Raven Trailers. Ultimately the local Uhaul rep had it picked up. Overall, this rental was a very unpleasant, time wasting experience. I've rented from UHaul several times with good results and will need to rent this trailer in the future for 4 similar 1300 mile journeys. Will consider UHaul again if you would consider an incentive for future rentals but if not, I may just buy my own trailer and save the headache. Thanks.
ANTHONY FHighly recommend renting from U-Haul in slinger, wi. I had a reservation at a different location and app wasn’t working. U-Haul app is complete crap. Location doesn’t match where you are. Rent from slinger, wi if in the area.
JOSHUA MIn and out quickly, I would recommend to any one, Thanks. Chris from West Bend.
CHRIS AWe never discussed what to do with the trailer after hours. But that’s my fault because I didn’t anticipate returning as late as I did. Stupid traffic.
MICHAEL MNa
Mary PScott was very helpful, and I appreciate his support!
mike eMakenzie so location services works on the app. I had to call customer service and she had to ask for help and she said try returning the truck on a web browser. So I wasted some time struggling to connect.
Crystal SVery nice and easy to work with
steve sGreat service
Orian AVery friendly people.
Sandra RWhen I was looking into getting a uhaul I saw some places had bad reviews.(customer service). I rented the truck from raven trailers in slinger wi, the service was excellent!!! Very helpful people and I would recommend other people here. Made our move go very smoothly.
jason sFriendly helpful service.
MARY B