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WALTER H
Customer Reviews for Ray Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly helpful, professional. I would recommend this location to my good friends!
RICHARD CUnbelievable location. Can’t understand how you can allow this to be a uhaul dealer. The access and parking and crew are atrocious. Horrific access. Horrific for trailing and a—hole customer service crew who couldn’t care less. Horrific beyond words. Never. Ever. Ever. Again. Am cross posting on Yelp and other sites. Fix this.
Mike WThe person who took care of me was nice. I ask to buy a hitch with ball he wanted to sell it to me for $70 I told him the same one on U-Haul cost only $29 why such a high mart up! His reply was we all need to make money! I told him that’s gouging on the price. Then he lower it to $50. That to me is gouging! When I return the trailer in 6.5 hour even though I rented for 24hours. First thing out of his mouth was come back tomorrow I’m busy right now! I told him u told me u close at 3:30 and I came back at 2:30 I thought that would be ok. Everything about this rental was so uncomfortable. If you look at my history I rent from U-Haul many many time so I know how the process work. The kicker was I declined insurance and he still added to my rental. I called him and told him why he did that his reply was you can’t afford $16??? I don’t believe he said that to me. Someone need to tell him he can’t talk to people like that in America! I can tell you I will never rent at this place again. Thanks!
Phillip LPricing is predatory. Why must i pay 20 dollars for mileage AND 23 dollars for fuel? Why advertise it for 19.95 then charge for mileage and fuel. Also, the mobile app is really laggy and is not sufficient for what it’s made for - contactless pickup/dropoff. We had to call u-haul and delay our process. Next time I move, I will try to find any other option other than u-haul.
DYLAN MSeemed this was a nuicance that they had to deal with . The trailers were off location and had to back into a fenced yard and the young man turned away and I ran into a fence post. The Owner said too bad since I was driving and should be more careful and refused to deal with the damage to my truck
Thomas TExtremely happy that he had the auto trailer and that he was able to work his Saturday office hours around my loading schedule on that day.
Daniel DRay and his employees were very helpful, courteous and professional. Thank you.
mike aRay is a nice guy
Jody BBad Service
herbert mMake the entrance gate larger
Bill WTrailer was VERY difficult to extricate from lot. It was so tight next to gate and behind a pole that I had to back and forth 20X! Further, I did not want insurance - - especially on such a beat-up trailer - - I have rented a few from you to know this one was sub-par. Very frustrating.
Patrick K