Customer Reviews for Ray Road Auto Parts
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ray Road Auto Parts
Earl G. on
Recommended to someone 1/20/2020. They enjoy it as well. The Gaddis Family.
Daniel S. on
Make easier taker equipment to another uhaul facility
Danny T. on
Great service
Danny T. on
They went above what was expected to get a truck to meet my requirements Thank you
Elizabeth N. on
The staff at Ray Road were extremely helpful. They ensured the equipment was properly secured as well as ensured I felt safe driving. I would recommend this location to family and friends.
Jerry S. on
The Crew at this location were the most professional and friendly I have ever experienced.
James S. on
It had racist Confederate flag on display. Obviously not friendly to all Americans.
veronica W. on
Check to much sure that customers has all the equipment before leaving other then that I love that young lady’s customers skill great job.
Brice B. on
Awesome people! Will be using this location anytime I need a U-Haul in the area!
jacqueline P. on
The location wasn't open, so I have no opinion... good or bad. I am thankful they accepted the trailer whereas the original place I was supposed to drop off told me when I arrived that they had no room for a trailer, so I had to find Rays Auto on my own to drop it off, which was inconvenient to me. But that isn't on Ray's, that was the other place.
Terence W. on
This isn't an issue with this establishment, but with Uhaul customer support as a whole. I tried to change my drop off location only to be told that it couldn't be done. I was told I can drop off my trailer to any Uhaul dealer, but the dealer might charge a 'wrong location fee'. I went to a local drop off location that differed from the one I originally chose and was told that I could drop of there, but the fee would be double the rental. I rented the trailer for $388.00. Uhaul should make the process of switching drop off locations a better experience and not extort customers out of money just or needing to change a drop off point.
Paula H. on
Very friendly and helpful. Easy pickup in and out quickly. The young girl there very friendly and knowledgable.
Paula H. on
Nice and helpful woman working there. Courteous and helpful giving me the number needed to call uhaul. She was wonderful and very pleasant.
Kenton B. on
Location was closed at the time that I dropped off the trailer.
Kenneth T. on
Great Service!!!
Robert F. on
Great customer service
Michael S. on
Ashley was courteous, professional, and knowledgeable. She went above and beyond with customer service during a challenge I had with a local storage unit. I would definitely use this location again.
SHANNON W. on
Not allow smoking in the building. But if you don't have to go inside, it's a great place! Super friendly and very neat inside.
bryan S. on
Become more proficient with uhaul program.
Steven H. on
Excellent customer service. Provided details on all options ensuring customer has all the necessary information to make an informed decision.
daniel A. on
Everything was great. Thank you.
Robert M. on
The young lady Ray's was extremely helpful and provided outstanding customer service.
Amanda P. on
Friendly people.
on
I highly recommend Ray Road Auto for UHAUL Rentals! The Customer Service was superb. I felt safe knowing the trucks were well maintained. Thank you much, Frank Brown.
Lindsay M. on
I wouldn’t change anything. They were very friendly and handled everything very quickly.
RAYMOND W. on
Friendly, great customer service. I would recommend ray rd location to anyone.
Alyscha F. on
Very sweet understanding and convenient . This is my second time dropping off with them and both times was a good experience!
KENNETH T. on
I recommend the tie down tire harnesses be stored in a compartment to keep them out of the environmental elements. This will extend the serviceability of the equipment.
ALBERT S. on
customer service was wonderful at ray rd location. Best u haul location and employees we have ever dealt with. Helped with more than they need. So they went above and beyond their duties. So great I even had to give them a google review!!!
ALBERT S. on
Website says open, they said they are closed on the weekends, so they told is to just drop it off and leave the keys in the box and they will check it in in Monday even though we are leaving it on Friday a day early as of our contract, and because they are are closed we are going to be charged two $40 charges for going over because it wasn't returned online properly by them on time. Ridiculous.
TOSHA G. on
Not over charging a customer is a huge thing. I get the website was down but checking for accuracy before finishing a contract is important. Making sure they are charged the .69 per mile instead of .99 per mile is huge.
Beata S. on
when we dropped off the truck the girl was a very nice & pleasant, very helpful and knowledge I will recommend this place to all my friends,
MArgaret P. on
I had a great customer service experience from the Uhaul Location from the 1st phone call to the drop off. I would highly recommend anyone needing to rent a uhaul use this location.
JOYCE H. on
I loved the service I received from beginning to end. Everything was excellent. Thanks.
JOSEPH R. on
Nothing I would improve at this time.
ERIC W. on
Drop off the trailer on Memorial Day so there wasn't anybody there.
Peter T. on
I had to hook up the trailer to my truck myself and when I told them the turn signal didn't work they gave me a cable to replace on the trailer myself. This did not fix the issue and I felt like they didn't care so I just left with a broken turn signal on the trailer, thank God I didn't get in an accident or get a ticket
MICHELLE RENEE C. on
The location was supposed to open at 8am. We were there at 7:45am. Store did not open until 8:10. The young girl that was behind the counter was rude and had I not been under time constraints I would have walked out. WILL NEVER USE THEM AGAIN OR RECOMMEND TO ANYONE THAT WANTS TO BE TREATED LIKE A HUMAN BEING.
LESLIE S. on
Easy, no hassle. The staff there makes it easy. Very friendly!
leslie S. on
Thank You
Chris O. on
The associate noted all of my concerns and I advised her the trailer was not safe for future travel.
DEANINA B. on
When I went in to rent the equipment the guy was very helpful although he did not finish my transaction another guy did. once the paperwork was signed, he said "See y'all sometime tomorrow". Well it rained the very next day. They called to see if I had taken it to another location and I told the girl that I had not and that I would be around there in a few because I only lived around the block. Well when I got there she told me that I was an hour late and would be charged another full day for the equipment. If she knew that during the call she should have told me and I just would have kept it for another day even though I didn't need it. She kept saying there was nothing she could do, even though I believe it was. However, I will not be using this location anymore and maybe not even U-Haul. You guys are the only truck rental place we use and this transaction has left a bad taste in my mouth.
michael M. on
after hours drop off
jordan B. on
Make sure that the equipment that is issued is free of defects and problems.
Alfreda S. on
Dropped vehicle off on weekend without problems. Quick response of confirmation of delivery on Monday. Would recommend.