We used drop box. Did not go inside.
Clara G.
Customer Reviews for Ray Road Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy rental & super friendly service
Nicole C.I would do a pre rental test drive to ensure there are no issues and if there are then notify customer.
Jacob C.Excellent service, great people.
Andre L.Worse experience
Walys L.Very well
Margaret B.Some of the equipment that I reserved on the web site was not available and I had to move without a dolly. The person in charge was not able to explain why the application allows me to reserve equipment that they do not have on the premises. I called customer service and they did not help me, in the end all the employees said "I'm sorry" but none of them solved the problem. I lost about an hour because of the inconvenience. The company did not mind wasting my time or providing good service.
Pastrana V.All good.
TIMOTHY W.Ok
Brian B.The pick up and drop off process was way too Tedious and time consuming and very unsafe when I returned it to a dark I returned it to a dark location at night. What is supposed to be convenient is In fact Inconvenient.
Nicole M.It smelled terrible, it look like it hadn't been cleaned in a year. I had to spray it down with lysol before letting my wife get in it. With everything going on today with Covid, you would think that uhaul would care about keeping their customers safe.
Henry D.The after hours return process is a pain. It takes too long.
MARIA A.Great people that are kind, courteous, and helpful.
Jeremy M.Staff is awesome. Quoted me. Was patient when I was deciding and was in and out on pick up day. They also did a detailed report on the water leakage that my trailer had. Everything I had in it, got soaked and destroy the boxes, which caused me huge issues. If the amount of water that leaked in is consider water resistant. I will just use my open trailer next time or rent from another trailer company. Service is top notch. This trailer was not.
Anthony L.Great customer service easy to return
MARK F.friendly staff
DOUGLAS C.This was not the original pick up for our uhaul, we made reservations on Jan 22, 2021 and last minute on Feb 11, 2021 they switched us to this location. The truck cab was dirty inside. We had reserved an appliance dolly and this location did not have one. We had to drive to the original location we reserved at and they had no dollies, they referred us to another location. We added all these miles on our reservation that were not necessary and we paid for them. We could not spend that time looking for the dolly so we could not move our washer and dryer.
Susan R.Employee inspection
David P.The only suggestion I would make is that more information is given on properly hooking up and tightening the equipment.
Karen M.I have nothing but compliments. Everything was great!
Bryan K.Always a pleasure...!!
Nubian H.Only problem we had is the truck pulled hard to the right if you let go of the steering wheel. so you had to keep the wheel turned to the left to go straight down the road.
Debra A.Nothing wrong with the lcostion, uhaul did not take one license saying it was not a valid license when it clearly was. They should either have actual people that know what they are doing behind the desks or say you don't take certain states that you clearly can't read a valid drivers license.
Mercedes Angelic B.Get it Right !
Frank D.Recommended to someone 1/20/2020. They enjoy it as well. The Gaddis Family.
Earl G.Make easier taker equipment to another uhaul facility
Daniel S.Great service
Danny T.They went above what was expected to get a truck to meet my requirements Thank you
Danny T.The staff at Ray Road were extremely helpful. They ensured the equipment was properly secured as well as ensured I felt safe driving. I would recommend this location to family and friends.
Elizabeth N.The Crew at this location were the most professional and friendly I have ever experienced.
Jerry S.It had racist Confederate flag on display. Obviously not friendly to all Americans.
James S.Check to much sure that customers has all the equipment before leaving other then that I love that young lady's customers skill great job.
veronica W.Awesome people! Will be using this location anytime I need a U-Haul in the area!
Brice B.The location wasn't open, so I have no opinion... good or bad. I am thankful they accepted the trailer whereas the original place I was supposed to drop off told me when I arrived that they had no room for a trailer, so I had to find Rays Auto on my own to drop it off, which was inconvenient to me. But that isn't on Ray's, that was the other place.
jacqueline P.This isn't an issue with this establishment, but with Uhaul customer support as a whole. I tried to change my drop off location only to be told that it couldn't be done. I was told I can drop off my trailer to any Uhaul dealer, but the dealer might charge a 'wrong location fee'. I went to a local drop off location that differed from the one I originally chose and was told that I could drop of there, but the fee would be double the rental. I rented the trailer for $388.00. Uhaul should make the process of switching drop off locations a better experience and not extort customers out of money just or needing to change a drop off point.
Terence W.Very friendly and helpful. Easy pickup in and out quickly. The young girl there very friendly and knowledgable.
Paula H.Nice and helpful woman working there. Courteous and helpful giving me the number needed to call uhaul. She was wonderful and very pleasant.
Paula H.Location was closed at the time that I dropped off the trailer.
Kenton B.Great Service!!!
Kenneth T.Great customer service
Robert F.Ashley was courteous, professional, and knowledgeable. She went above and beyond with customer service during a challenge I had with a local storage unit. I would definitely use this location again.
Michael S.Not allow smoking in the building. But if you don't have to go inside, it's a great place! Super friendly and very neat inside.
SHANNON W.Become more proficient with uhaul program.
bryan S.