Customer Reviews for Ray Road Auto Parts
(U-Haul Neighborhood Dealer)

331 reviews

1964 Ray Rd   Spring Lake, NC 28390
(Off Hwy 210)

(910) 496-0216

Location Hours

  • Monday - Friday:
    8 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 12/23/2021 - 1/2/2022: Closed

Services at this Location:

Contact Us

(910) 496-0216

1964 Ray Rd
Spring Lake, NC 28390
(Off Hwy 210)

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 12/23/2021 - 1/2/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

KELLY S. 
Rating:
5.0

Customer did not leave a comment.

ISIAH S. 
Rating:
5.0

Customer did not leave a comment.

Bradd B. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Ok

Brian B. 
Rating:
3.0

Customer did not leave a comment.

MARYLAND M. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
3.0

The pick up and drop off process was way too Tedious and time consuming and very unsafe when I returned it to a dark I returned it to a dark location at night. What is supposed to be convenient is In fact Inconvenient.

Nicole M. 
Rating:
1.0

It smelled terrible, it look like it hadn't been cleaned in a year. I had to spray it down with lysol before letting my wife get in it. With everything going on today with Covid, you would think that uhaul would care about keeping their customers safe.

Henry D. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

Frederick R. 
Rating:
5.0

The after hours return process is a pain. It takes too long.

MARIA A. 
Rating:
5.0

Great people that are kind, courteous, and helpful.

Jeremy M. 
Rating:
5.0

Staff is awesome. Quoted me. Was patient when I was deciding and was in and out on pick up day. They also did a detailed report on the water leakage that my trailer had. Everything I had in it, got soaked and destroy the boxes, which caused me huge issues. If the amount of water that leaked in is consider water resistant. I will just use my open trailer next time or rent from another trailer company. Service is top notch. This trailer was not.

Anthony L. 
Rating:
5.0

Great customer service easy to return

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Ann H. 
Rating:
5.0

friendly staff

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
3.0

This was not the original pick up for our uhaul, we made reservations on Jan 22, 2021 and last minute on Feb 11, 2021 they switched us to this location. The truck cab was dirty inside. We had reserved an appliance dolly and this location did not have one. We had to drive to the original location we reserved at and they had no dollies, they referred us to another location. We added all these miles on our reservation that were not necessary and we paid for them. We could not spend that time looking for the dolly so we could not move our washer and dryer.

Susan R. 
Rating:
4.0

Employee inspection

David P. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

Calvin M. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
3.0

Customer did not leave a comment.

ANGEL P. 
Rating:
4.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Tamara K. 
Rating:
3.0

Customer did not leave a comment.

TONIA L. 
Rating:
5.0

Customer did not leave a comment.

Reginald M. 
Rating:
5.0

Customer did not leave a comment.

Missy S. 
Rating:
3.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Venessa S. 
Rating:
5.0

Customer did not leave a comment.

Arthur F. 
Rating:
4.0

The only suggestion I would make is that more information is given on properly hooking up and tightening the equipment.

Karen M. 
Rating:
5.0

I have nothing but compliments. Everything was great!

Bryan K. 
Rating:
5.0

Always a pleasure...!!

Nubian H. 
Rating:
4.0

Only problem we had is the truck pulled hard to the right if you let go of the steering wheel. so you had to keep the wheel turned to the left to go straight down the road.

Debra A. 
Rating:
5.0

Customer did not leave a comment.

Gina H. 
Rating:
5.0

Customer did not leave a comment.

Victoria P. 
Rating:
5.0

Customer did not leave a comment.

Ulises S. 
Rating:
2.0

Nothing wrong with the lcostion, uhaul did not take one license saying it was not a valid license when it clearly was. They should either have actual people that know what they are doing behind the desks or say you don't take certain states that you clearly can't read a valid drivers license.

Mercedes Angelic B. 
Rating:
1.0

Get it Right !

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Recommended to someone 1/20/2020. They enjoy it as well. The Gaddis Family.

Earl G. 
Rating:
5.0

Make easier taker equipment to another uhaul facility

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Great service

Danny T. 
Rating:
5.0

They went above what was expected to get a truck to meet my requirements Thank you

Danny T. 
Rating:
5.0

The staff at Ray Road were extremely helpful. They ensured the equipment was properly secured as well as ensured I felt safe driving. I would recommend this location to family and friends.

Elizabeth N. 
Rating:
5.0

The Crew at this location were the most professional and friendly I have ever experienced.

Jerry S. 
Rating:
1.0

It had racist Confederate flag on display. Obviously not friendly to all Americans.

James S. 
Rating:
5.0

Customer did not leave a comment.

TJ D. 
Rating:
4.0

Check to much sure that customers has all the equipment before leaving other then that I love that young lady's customers skill great job.

veronica W. 
Rating:
5.0

Customer did not leave a comment.

matt S. 
Rating:
5.0

Awesome people! Will be using this location anytime I need a U-Haul in the area!

Brice B. 
Rating:
4.0

Customer did not leave a comment.

Grant H. 
Rating:
3.0

The location wasn't open, so I have no opinion... good or bad. I am thankful they accepted the trailer whereas the original place I was supposed to drop off told me when I arrived that they had no room for a trailer, so I had to find Rays Auto on my own to drop it off, which was inconvenient to me. But that isn't on Ray's, that was the other place.

jacqueline P. 
Rating:
4.0

Customer did not leave a comment.

Will C. 
Rating:
3.0

This isn't an issue with this establishment, but with Uhaul customer support as a whole. I tried to change my drop off location only to be told that it couldn't be done. I was told I can drop off my trailer to any Uhaul dealer, but the dealer might charge a 'wrong location fee'. I went to a local drop off location that differed from the one I originally chose and was told that I could drop of there, but the fee would be double the rental. I rented the trailer for $388.00. Uhaul should make the process of switching drop off locations a better experience and not extort customers out of money just or needing to change a drop off point.

Terence W. 
Rating:
5.0

Very friendly and helpful. Easy pickup in and out quickly. The young girl there very friendly and knowledgable.

Paula H. 
Rating:
5.0

Nice and helpful woman working there. Courteous and helpful giving me the number needed to call uhaul. She was wonderful and very pleasant.

Paula H. 
Rating:
4.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Location was closed at the time that I dropped off the trailer.

Kenton B. 
Rating:
4.0

Customer did not leave a comment.

VIVIAN V. 
Rating:
5.0

Customer did not leave a comment.

gracie R. 
Rating:
5.0

Great Service!!!

Kenneth T. 
Rating:
3.0

Customer did not leave a comment.

Felicia M. 
Rating:
5.0

Customer did not leave a comment.

jeremey B. 
Rating:
5.0

Great customer service

Robert F. 
Rating:
5.0

Customer did not leave a comment.

rickey L. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
3.0

Customer did not leave a comment.

Jeff C. 
Rating:
3.0

Customer did not leave a comment.

Nate L. 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Ashley was courteous, professional, and knowledgeable. She went above and beyond with customer service during a challenge I had with a local storage unit. I would definitely use this location again.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Erika R. 
Rating:
4.0

Not allow smoking in the building. But if you don't have to go inside, it's a great place! Super friendly and very neat inside.

SHANNON W. 
Rating:
4.0

Become more proficient with uhaul program.

bryan S. 
Rating:
5.0

Excellent customer service. Provided details on all options ensuring customer has all the necessary information to make an informed decision.

Steven H. 
Rating:
1.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Antron Q. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Everything was great. Thank you.

daniel A. 
Rating:
5.0

Customer did not leave a comment.

Johnny R. 
Rating:
4.0

Customer did not leave a comment.

Miles R. 
Rating:
5.0

Customer did not leave a comment.

Johnnie R. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

The young lady Ray's was extremely helpful and provided outstanding customer service.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Ulises S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Friendly people.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

Isaac O. 
Rating:
5.0

I highly recommend Ray Road Auto for UHAUL Rentals! The Customer Service was superb. I felt safe knowing the trucks were well maintained. Thank you much, Frank Brown.

Rating:
5.0

I wouldn't change anything. They were very friendly and handled everything very quickly.

Lindsay M. 
Rating:
5.0

Friendly, great customer service. I would recommend ray rd location to anyone.

RAYMOND W. 
Rating:
4.0

Customer did not leave a comment.

Whit B. 
Rating:
3.0

Customer did not leave a comment.

KEVIN S. 
No reviews have been submitted for this location.

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