Customer Reviews for Ray Vickers Special Cars & Farmington RV Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ray Vickers Special Cars & Farmington RV Sales

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CHERYL G. on

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There was no bug trucks available, so we had to rent a pickup truck which made the move much more difficult. Then when my bill was adjusted I was expecting it to cost less than it did. The house we moved to was only maybe a 1/4 if a mile away. Plus the lady in the office informed us that it was a bran new truck & didn't want us to scratch the bed of the truck. It had a liner in it anyway. She was kinda snotty about it. I just thought it was nervy of her. After all we are using it to move all house hold items. It's not are fault there were no big trucks available. We really should have gotten more of a break being that we had to use a pick up truck. That definitely wasn't our choice! Or are fault!

Anthony O. on

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Donald K. on

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James G. on

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Leonard B. on

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Robert W. on

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Karen E. on

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GREG B. on

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My only issue relates to the reservation process. During my phone call to reserve the uhaul, insurance was included in the transaction without my permission. Having rented uhauls before, I was always info whether I wanted it so i did not review the documents before signing the paperwork. I am a little disappointed for not reviewing but also have too much trust with prior excellent service.

Darrell I. on

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rhiannon n. on

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Amazing people and very friendly. Love my service there and I'll definitely go back. ??

Marvin K. on

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Patrick O. on

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CHRISTINE O. on

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kaylea Z. on

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Communication is KEY! They gave us nothing but the run-around we had ordered a 26-foot truck and ended up with a 20ft with the trailer... Only took $100 off. Very inconvenient with no notice at all. On our way to Colorado we needed a car dolly so contacted Raton office had it all set up ready to go almost was in Raton and they told me inconveniently that the trailer we had ordered was back in Las Vegas which is about a hundred miles back and they close at 5 which it was only it was already 4. Then we make it to our destination and they overcharged us for mileage!!! Was not a very great overall experience. Very disappointed in the Uhaul team.

Russell H. on

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MIKAYLA H. on

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Quick and easy, no problems other than it drinks alot of gas

Ben L. on

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Did not get an ounce of greeting,

SILVERIO A. on

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Danny G. on

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Rhonda A. on

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Jeb G. on

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Good rental but I was double charged and was told it will be a few days for a return. Unhappy about the double charge but the rental hauler was great.

barbara g. on

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The ladies at this location are awesome we will not use another location other than here for any and all of our u hail needs excellent service and vehicles thank you

Julie B. on

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William M. on

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Very easy

KELLIE V. on

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john h. on

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Improve signage for access to site, drop-off location, and exit from facility after drop-off

Robert W. on

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The staff were very friendly and helpful with coordinating my UBox move.

William V. on

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Very nice staff! No problem with Ray Vickers at all. I have a problem with U-HAUL , I had a problem with the way Trailer I rented it pulled terrible and was very dangerous on the road.

Scott L. on

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Friendly, easy access, good help with the hook-up, all done quickly.

Alia C. on

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ROBERT A. on

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Curtis W. on

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The people were very friendly.

Phillip B. on

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i receieved a confirmation email saying the trailer was a a certain location ready for pickup today upon arrival i was told it was not there luckily the gentleman there called around and found one at another location for me

RICHARD T. on

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Clayton C. on

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kay v. on

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Very small and hard to get into

stevenson w. on

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S returned the truck and reported no problems.

Amber S. on

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Cathy K. on

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Paul H. on

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Awesome! On-line checkin work great. Front cover counter lady was a delight. Yard hands went above and beyond.

Marvin C. on

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ELLIOT A. on

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JASON A. on

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Everyone was very helpful, and went above and beyond to make our trip go well!

PATRIZIA W. on

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Josephine D. on

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Tammy R. on

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steve d. on

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MIKE P. on

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I only needs it for a few hours, so it was a bit expensive for what I needed it for.

MARK G. on

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Staff was friendly and helpful and hooked up the trailer for me, then gave me instruction for how to unhook it when I returned it on a Sunday. Overall an excellent experience.

CLAYTON H. on

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Tell the people the hole price of the rental, including the insurance.

Jim K. on

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Jessica C. on

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michael l. on

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SHAWNA P. on

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Chris N. on

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Returned car hauler 4 days early, asked if I would get some money returned, the LADY just laughed. Unprofessional!! I used for 2 days and paid for 5, I should have been refunded some money!!

Stephen B. on

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John D. on

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Austin P. on

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Celestine T. on

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All and all u guys did a good job help us out with car pulley you guys have good customer service to you guys didn't just push us off like the other lady did you were willing to work with us thank you very much for you have a good day God bless

Ricky V. on

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The new app to check in takes toooooo long. Same experience at another location I visited recently.

fred d. on

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Charles R. on

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The attention to detail was very good.

Shawn W. on

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Regina B. on

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What I reserved and what I got were different. First, I went to the location I wanted to pick up. Only to find that I was supposed to be at another location clear across town. When I arrived, I was told my scheduled time was for 12:30pm, when I booked a 9am pick up. Then I was told that I wouldn't be able to get the rental until 2pm. When I asked about another truck available, I was told there was a 20' that just arrived. I end up paying to a bigger truck (which I did reserve) which used way more gas. I was not informed of any of these changes made to my reservation. Although, I was told that I was sent a text, which I never received. I am not happy with nor will I recommend renting from here.

EMMIT A. on

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kim h. on

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JOHN R. on

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RICHARD T. on

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Professional.

Isabel S. on

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Rebecca L. on

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I had requested pick up at a different location (walking distance from my home). My reservation confirmation was for the requested site. I did not know I needed to go to the W Main location (far side of town) until I showed up at the other location. Both locations are helpful, and great people, but knowing in advance would have been nice!

Dustin K. on

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levi h. on

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Excellent customer service. No complaints.

SARAH F. on

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Roger A. on

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maria j. on

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Paul M. on

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Leo L. on

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Rented a trailer to haul a RZR. Uhaul does state the size of the ramp and for not reading it I take responsibility however after I rented it, towed it to the dealer then realized the ramp is not wide enough I returned to the Uhaul dealer and they're response was too bad, going to charge you anyway. They didn't offer me a solution as in another trailer. Counter lady is not well informed of products, has the personality of soap and doesn't represent Uhaul professionally. Will continue to use Uhaul but never this location. Lesson Learned.

Robert F. on

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The location for drop off was awesome. People assisting with drop off were extremely helpful.

dennis w. on

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I had truck reserved for opening time on a holiday . I was informed late Friday that truck might not be back by scheduled time, but maybe an hour late. I showed up at designat3ed time plus 1 hour and no truck. I finally got truck after 2 hours of waiting and wasn't called that it was back, but I had to call to find out what was going on.

Felicia L. on

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Glenda H. on

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Robin was the friendliest, kindest and most respectful service provider I have ever worked with. She met all my needs and went out of her way to accommodate the equipment I needed. Thank You so much for being helpful. UHAUL rocks!

Bipinbhai P. on

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Kerri S. on

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Once we returned our U-haul to our final destination in Colorado the U-haul store in Colorado informed us that the trailers was attached incorrectly in Farmington as the bolt holding the trailer on was not hooked right and the chains were hooked on wrong and the running lights were not working which could have resulted in serious injury. He was very surprised I made it safely! To my destination. Very upset as I hauled a heavy load over several mountain passes.

GEORGIA L. on

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Marita F. on

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Quick and friendly

Keeyah B. on

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Chris b. on

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Jesus c. on

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MORRIS E. on

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jose p. on

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Cynthia B. on

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derek b. on

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George B. on

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This is an exceptionally well-run operation with 2-3 capable clerks to take care of customer needs.

GARRISON L. on

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Sure useful and did one trip to haul my stuff...thanks uhaul service

greg Y. on

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It would help if there were marker lights on the front side of the wheel covers. Other wise, a big thumbs up from me.

monique b. on

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MICHAEL R. on

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this was a great experience, we were able to rent a U-hal for two days and when we discovered we needed it the third day they were very helpful and we had no trouble. I would do this again in a heart beat. So much better than a friends pickup truck

Stephen B. on

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Thomas B. on

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JOE D. on

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The service was excellent. They were incredibly responsive and professional. I highly recommend!