Let people know that he has nothing that the uhaul website says should be there. He has no hitches, no wiring for the lights, and you have to drive almost out of town to pick up a trailer or truck. He gave me a phone # to call and when I tried 3 times in a row there was no answer. By the time I drove all the way back out there and asked him about it he chuckled and said "I'm just now forwarding my calls."
Bernadette A
Customer Reviews for Rayburns Tire & Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!!! Easy to order and pick-up . Will definitely be using RAYBURNS U-HAUL again!! And telling everyone I know what a great experience it was. 5 star service.
PATTY DI rented a new econovan. There was no description on how to find the odometer or gas guage. Neither was evident. Staff could not tell me. The gas guage did not register so I bought 4 gallons for a 90 mile trip. When I returned the vehicle I was told the white dashes that never changed meant the tank was full! So I needn’t have purchased 4 gallons??? The staff were patient with my many questions that had half answers because it was new to them- odometer and gas guage. The van handled easily, good mirrors. Oh, I walked around the van 2 X before I found the gas tank !! 😂
ROBERTA NThe van breaks need servicing & the back door is hard to close, otherwise just fine.
MARTINA SThey were absolutely over the top. They provided me with a trailer on very short notice and only 10 minutes before closing. Then when it was too far from my destination to return it to the location, I had chosen at the Rental, they allowed me to bring it back to their location without any challenges or difficulties. Thanks guys.
JEROLD WListed location extremely small and would be hard to park any equipment. Their parking area is south of town and pretty easy to navigate. Parking area has key drop and no attendant.
DONALD GThe man who helped me at the drop-off location was very helpful. I have used this location before and the same person helped me. He is very knowledgeable, professional and helpful. I absolutely would recommend this location and will definitely use it for future moves.
Lori EIncredibly simple and easy to drop off here.
JOSHUA WVery helpful personnel!!!
Carol BNathan is the best! I left my debit card in the U-Haul and he went on his day off and got it for me. Highly recommend Rayburn’s for U-Haul rentals!
Emily BSee the above, but the location could not have been more convenient (unless it was actually located on the other end of our driveway!), and the return completed in a simple, one-man process that was almost shockingly easy! (We'll be back!!!!)
GERALD LLove this place nice people professional friendly hard working people easy to rent
NOE MRayburns is excellent to work with. I would recommend anyone go to them for all their Uhaul needs.
Jason ANathan at Rayburns Tire went above and beyond. His store wasn't even open on Sundays but he took time out from his day to make sure that I got my truck. Thank you Nathan
MICHAEL FThe place was easy to get to and they checked it in for me. I was very thankful. I worry about making a mistake doing things like this online.
Terri TGREAT customer service. Best I’ve ever had.
RONALD DExcellent job!
JOHN LEasy drop off procedure.
CAROLYN MThe guy was very friendly and helpful!
Misty MFuel consumption was terrible. I used 37 gallons
Peter DThe uhaul website has the wrong phone number for this place
JOHN REverything was great. They were very helpful.
Robert LVery difficult to find out the truck even one way truck must have everywhere. Very expensive rate and in BC all agent are so bad and poor communication and rude
Binod MBetter customer service, locate location could have been better. At least in the same city I was in, I passed several U-Haul locations on the way to the one I was using, I would not do it again.
Kirk BU-Haul agent was friendly and professional. I needed a truck at a U-Haul facility closer to Omak, but there was no truck in the size I needed at the facility I wanted. The only thing that would have made this rental perfect, was having the truck I wanted in Omak, instead of me having to drive several miles further than I needed to, to Okanogan.
Lori EDrop off, called to set location for return of truck, requested one location that was closer and was sent an email indicating that location. Went to that location to be told I wasn't at the right location and had to drive to another one farther away, even though email said to return to the one I was at. Field locations need some training in customer service! On a positive note, after several phone calls to resolve over charge, I reach a gentleman that took care of my issue, he called and left message for area manager, area manager called with in an hour , took care of me, issue refund with no hassle, great job on their part!!!
George RTrailer should have been washed or given me a different one that was clean
Brian BI dropped off the trailer I rented from another location and informed them that there was a nail in the tire when I picked it up, i'm not sure if he was concerned enough to fix it as the place I picked it up from told me it was ok like that.
rick bMy location pickup was changed because the original pick-up location didn’t have my trailer ready in the size I reserved. Then the new location proprietor asked me to pick up a day early because he said “I don’t work Saturdays”. This was a MAJOR inconvenience because I work all day. Then that same proprietor made the pick up a day early at 9:15 in the morning. I had to call the main U-haul line to get return extended . Horrible experience . As the customer I had to do a lot of leg work and rearranging of MY schedule to accommodate U-Haul!
Christine DNo problem dropping off after hours trailer tracked great easy to pull and you can't beat the price
William DStaff are helpful. Not much inventory.
ROGER NNothing! It was an easy experience and Nathan with Rayburns was helpful, efficient and professional! ⭐️⭐️⭐️⭐️⭐️
Cierra LGreat business
julia Nhave vehicles that are allowed outside of restricted zones.
Ryan NGreat location
DONALD LCar dolly me more of them out there
Larsky E