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CHERYL R
Customer Reviews for Ray's Diesel & Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Possibly mention insurance to customer when renting
TESSA DAfter hours
Dale MEverything went great . Thank you ,
ROBERT BThe people are great, but this is not a dedicated U-Haul location. No additional supplies that I could see and the windshield & mirrors were so dirty, it wasn't not safe to drive away, but I did.
ROBERT BSteering wheel off alignment, wipers didn't clear windshield well, suspension suspect, under powered with mpg not great, driver window went off track, could've been cleaner without bugs , mirrors weren't adjustable, no problems and we made it to the destination.
Clint BEveryone was very friendly
Cheryl SRecognize the owners, they are making sure the U Haul name means quality
david bRay's auto repair were great to work with! No complaints or concerns
Brett BFantastic experience! Friendly staff and better than expected all around!
AAron LThe location was good, one main issue was with the app, when I’m picking up or dropping off the vehicle through the app, and something doesn’t want to load, if you press the back button it takes you out of the menu completely and you can’t get back to it
Dustin RMy appointment was at 10 am for pickup. I did not receive a code for the key box. There was not an associate available to help me get my truck. I spent 30 minutes on the phone with customer service. I drove home then came back almost an hour later when they finally got it sorted out. Our project got set back over two hours because U-Haul did not fulfill their promises.
Preston JClearly state what the rental rate is, with all applicable fees.
Dave PVery easy process for drop-off.
LORIE MStaff was very pleasant and helpful!!
tim jIt was an easy quick check in process. The truck was well maintained. I will definitely rent again!
Charity FIt may not have been there fault because I had trouble with the rental reservation (double booked) and the online equipment return. I got charged a late return fee even though it was on time. Luckily chad was able to help me (several times).
Rick WVery very nice helpful lady answered all my questions will be back and recommend much appreciated sandra matthews
Sandra MI did not receive the appliance dolly and I want the dolly cost refunded please.
Darren KFriendly and helpful staff. They were extremely polite and quick to get you checked in n out.
Laura BThe clerk applied the insurance without my asking. When I told her I didn’t want the insurance she said it was mandatory. So why is it optional online and not at the store?
JERRY SEasy rental and friendly staff!!
Ronnie Sinterior was not cleaned out before i took the vehicle. this was the only one available and i was in a hurry so i had to take it. the truck its self was fine and the existing damage had been documented so no issues there.
john mYou were awesome
Paula SEverything was good
Ramiro GSuper service, very helpful.
WESLEY R