Customer Reviews for Ray's Mechanical
(U-Haul Neighborhood Dealer)

110 reviews

52432 Range Rd 154   Vegreville, AB T9C1T2
(turn south on RR 154 and Highway 16)

(780) 632-2733

Location Hours

  • Mon-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(780) 632-2733

52432 Range Rd 154
Vegreville, AB T9C1T2
(turn south on RR 154 and Highway 16)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wyneeta O. 
Rating:
5.0

Customer did not leave a comment.

JONATHON K. 
Rating:
5.0

Customer did not leave a comment.

Rose B. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
3.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE M. 
Rating:
5.0

Customer did not leave a comment.

Bobbie B. 
Rating:
2.0

I still haven't been given a proper receipt for my drop of as I returned it before my 2 days were up and I paid for 3 days up front as well as 418 mi but I used less and I have yet to receive a refund, which is bullshit and I took pictures for proof of before and after mileage and they are date stamped to prove when they were taken, will be calling again tomorrow due to the lack of compliance

Lisa M. 
Rating:
5.0

Vegreville is one of the best places I have rented a uhaul from great person service and I would recommend anyone who needs one to go through vegreville Alberta for awesome service

Roberta J. 
Rating:
5.0

Reservation and pickup were easy, fast, efficient. Couldn't have been any better. Drop off was just that. Drop off. Wave to Ray. Ray was well organized and we will absolutely be renting from him in future. His location could hardly be better for us out in rural Alberta. Thanks Ray.

LORRAINE M. 
Rating:
5.0

Customer did not leave a comment.

Armand C. 
Rating:
5.0

Nothing

terry B. 
Rating:
4.0

Customer did not leave a comment.

Brenda R. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
4.0

The only reason I would not recommend is because of the company itself and not a reflection of this location.

Tara D. 
Rating:
1.0

Tell the customer ahead of time that paying with a debit card is NOT AN OPTION at this location before they drive an hour to your location. Maybe say hello or be kind when your customer is standing in front of you instead of being an unprofessional rude person, laughing with your friends ignoring your customer. Leave your attitude in the shop...

Chris S. 
Rating:
1.0

never ever would I send anyone to that guy in vegreville this guy is so bad for your business. 1) He caused a lot of unneeded stress. in fact he demanded I be there within an hour or he was giving my "prepaid" uhaul away. 2) he also made it impossible to get there in an hour by insisting i drive to the west end of edmonton (opposite end of town as vagerville is in the east) to get my sisters credit card from her and bring it. the uhaul was already paid for on credit card not just booked which the guy was made aware of. THEN on top of it all I wouldnt even be able to get there before closing since he made me go this card. Seems because it was the last one in Alberta, he wanted to give it away. Guy is sick in the head. 3) Our move was extremely physically difficult as the second dolly and 2 furniture carts (3 pieces of equipment) were not provided even though they were booked and paid for. we reminded him while he was typing the agreement and he acknowledged it and we signed it but then when he gave us the key we asked for it but he didnt have any. he sluffed it off saying "oh they put all that on there.." he brushed it off. I said we ordered them and need them but he said to go get them at any store. I thought well...theyre on your contract..and it looks like im paying so why would i go get them at another store not to mention I had to drive to vegreville to begin with (when Im from Edmonton). 4) Our move was extremely difficult with the lack of the 2 furniture dollys and the upright dolly that was missing. in fact, we couldnt complete the move in the alotted time according to the building rules and so the conserge made us stop hauling furniture and furniture had to stay in the truck for 4 more days because I had no help now. I couldnt get it out so I had to call vancouver movers to get the rest of my furniture out because you failed to give us the equipment we ordered so we could do the move in the time frame given. 5) It was a disaster and cost me 4 more days of uhaul 350.00, movers in vancouver, another 320.00 and another 60.00 to get an uber ride home from dropping off the uhaul because now I have no help remember and no ride to drop it off. the lack of equipment pushed everything by days meaning I had to incur extra charges and additional costs because I had no help all because we had no equipment to offload. horrible horrible experience. 6) Now theres confrontation between the building manager and my son and I upon first day meeting him because he had to tell us to stop moving. How do you think that went? Well fk..we still have furniture in the truck..hello 780.00 worth of extra cost for me. Now we dont like them and they dont like us. Its not a nice feeling. What can you do to improve for the next customer? fire the guy in vegreville.

Patti M. 
Rating:
1.0

Trailer was dropped off on time, when trailer was dropped off there was no one around my girlfriend had a dog in the box of her truck and some dogs from the yard came running up to her truck she sat outside of the retards house honking her horn she didn't want to go up to the house because of covid and the dogs so she kept honking her horn no one came around so she just dropped the trailer off then the following day I get an email saying I'm getting charged 1 day for being late...I called my g/f she didn't answer so I phoned the place where it was dropped off and all he said was WELL I DONT KNOW WHEN IT WAS DROPPED OFF....when I asked him about the trailer he acted like he knew nothing about it I got ahold of my g/f and her and her daughter assured me that it was dropped off may 1 at 3:45 but yet my bill says the morning of may 2 So because of this fkn ass hat I'm stuck with a bill for $21 Is this how you guys treat your customers or is this Fkn idiot just a special case

jason M. 
Rating:
5.0

Ray was awesome. He waited around to ensure my schedule was met, he helped get all the paperwork in order in advance and everything was just as he said. I really appreciate his level of customer service and highly recommend this location.

Greg F. 
Rating:
3.0

Ur a joke I will NEVER use.uhaul again ever !!!!!!

Robert O. 
Rating:
2.0

Maybe be open on a Sunday for drop off.

Shannon H. 
Rating:
5.0

I just wanted to say thank you and you do not need to improve anything!

Candice H. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

Great location! Ray is a very nice guy to deal with. I would recommend to anyone!

Nicholas E. 
Rating:
5.0

Customer did not leave a comment.

Judy D. 
Rating:
3.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

Anton K. 
Rating:
5.0

The best thing you can do is to not rip people off. I've rented u hauls in the past but this was the last tIme I'm afraid. I paid an arm and a leg to tow my car from BC to Alberta after a breakdown and on top of everything I got charged extra miles to boot when I returned the truck with the car trailer. Anyways water under the bridge.... People I have told cannot believe that this costed me $1500 including the fuel.

George P. 
Rating:
2.0

I have just received notification that you guys have charged me an additional $34.10 for this rental. This must be reversed immediately. This was not a good experience with your company as I reserved a truck at the 17 street location in Edmonton and told I had to go to another location to pick this truck up which is farther away and on my way there passed the 17st. location and there were three (3) 26 ft trucks like I reserved. If this charge is for extra distance you better reverse it. If this charge is because I didn't take a picture of this gas guage I did and actually left more fuel in the truck then when I picked it up. Have both pickup at 1/4 tank and drop off at above quarter tank. Time and date stamped. And if you think you are charging me because I left the truck without verifying this through my phone you can forget that as your app didn't work. Nobody around other then three (3) dogs barking and one was rather large and I wasn't sure how safe I was even on the property so I think if anybody should be owed funds it would be you guys giving me a discount and returning some of the money I already paid you prior to taking this thing for all my troubles.

Chuck S. 
Rating:
5.0

Nothing. Everything was great. Very friendly. Easy to find. Beautiful property!

Celina E. 
Rating:
5.0

Customer did not leave a comment.

Dayna O. 
Rating:
3.0

Customer did not leave a comment.

Reiner K. 
Rating:
3.0

I didn't find the person who was there to take the key was friendly at all. He could have asked how the drive was, how the truck handled...just overall could have been more friendly.

Harold L. 
Rating:
5.0

Great location, very friendly, well maintained equipment and helpful staff (especially the on-site doggos!).

Nathan W. 
Rating:
3.0

Customer did not leave a comment.

Reginald C. 
Rating:
5.0

ray is very well versed in wht a person needs for rentals

Kenneth G. 
Rating:
3.0

Have the right uhal vehicle ready for the customer. It really put us in a bind as we had a guaranteed order for a 26 foot u haul. Ray did his best by putting a trailer on the back of a 10 foot u haul. We had to make many trips back and fourth and then were 1.5 hours late and charged for the late return. And we were unable to pack our very expensive upright deep freezer as there was no dollies, blankets or ramp to get it in the small u haul. Just very disappointing!

Craig G. 
Rating:
4.0

Customer did not leave a comment.

HENRIETTE O. 
Rating:
5.0

Customer did not leave a comment.

Cgs welding S. 
Rating:
5.0

Customer did not leave a comment.

denise S. 
Rating:
3.0

Customer did not leave a comment.

Nancy maureen R. 
Rating:
3.0

The one thing that could have been better is the fact that we were charged for 110miles but only used 110km. Definitely not a happy customer and likely won't use uhaul again for that reason. Vegreville, AB to innisfree, AB is only 50km.

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

denise S. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Nothing

Cathy J. 
Rating:
4.0

Customer did not leave a comment.

Evan R. 
Rating:
3.0

Uhaul told me that I could pick the unit up at 8 in the morning but this location only opened at 9.

Tony I. 
Rating:
3.0

no running lights working on the trailer.Brake and signal only. 50 th street location in Edmonton didn't have my reservation even though I booked online with a credit card

tim S. 
Rating:
4.0

Customer did not leave a comment.

pat H. 
Rating:
5.0

Should have better directions on google. I was charged an extra day because I could not find the location.

Melanie B. 
Rating:
3.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
1.0

I thought I would be renting a 6x12 trailer, you could imagine how I felt when that trailer was still out. I was in a difficult place & had to rent a truck instead. I was helping someone who had to move that day, since I was out of town there was not another option, I never thought I would be paying 252.14 due to mileage,instead of trailer rental.

diddy R. 
Rating:
5.0

Customer did not leave a comment.

Christophet B. 
Rating:
2.0

Needs more signs by the road was not very easy to find,

daniel M. 
Rating:
3.0

Isolated and no one there to help

Sarah N. 
Rating:
3.0

Better communication, I waited for 40minutes to return the key, nobody at home and no one answered the cell phone.

Limi W. 
Rating:
5.0

Customer did not leave a comment.

SHARREN L. 
Rating:
5.0

Customer did not leave a comment.

peter V. 
Rating:
5.0

Customer did not leave a comment.

ALEX P. 
Rating:
5.0

Ray was excellent to deal with and very accommodating with pick up and drop off times. Very good experience and highly recommend Ray!

ALEX P. 
Rating:
5.0

Yes

don F. 
Rating:
4.0

The trailer I reserved was not available at location promised in Edmonton. I dealt with a very unprofessional and rude woman at the 154th st location. She is a terrible representation of your company. I went home and called main number and had to drive over 100 klms out to Vegreville and back to get my size trailer, and I had reserved a month in advance. I will be looking for other soultions to my moves going forward

Veronica A. 
Rating:
2.0

The direction on Google map were incorrect. The person in charge at the location told me the trailer had a flat and vent fender. I don't believe he fixed the tire as it was flat again about an hour after I picked it up. Fortunately I found a garage that fixed the tire. As well I was called by U-Haul as the trailer wasn't properly signed out to me and I was essentially driving with an unregistered trailer.

Darryl H. 
Rating:
5.0

mileage a little high.

Lavinia K. 
Rating:
5.0

Keep on doing the job.

Thomas A. 
Rating:
5.0

Ray was awesome, rigged me up and got me out painlessly

caley T. 
Rating:
5.0

Customer did not leave a comment.

gilles F. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Everything was good

Hans M. 
Rating:
3.0

Make sure the correct drop off location is stated. I had stated the drop off location was Rocky Mountain House then got a text of Sylvan Lake for drop off. This was from computer system not from pick up location

sandra L. 
Rating:
5.0

Customer did not leave a comment.

wanda D. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
4.0

The location is a bit far from town.

Thomas A. 
Rating:
3.0

Customer did not leave a comment.

austin S. 
Rating:
5.0

Customer did not leave a comment.

Jeannie P. 
Rating:
4.0

Customer did not leave a comment.

MEDINAT O. 
Rating:
2.0

Be available professional and helpful

Christina B. 
Rating:
3.0

Tires were balding, one tire's valve stem was leaking, and two of the trailer lights did not work.

Cory M. 
Rating:
5.0

Better gas milage .. hahaha or no carbon tax . All was good . Thank you

jack T. 
Rating:
5.0

Keep doing what you do. And thanks so much! Jim

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

lance H. 
Rating:
3.0

Customer did not leave a comment.

Gordan M. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

steve G. 
Rating:
2.0

The Google maps location is no where near the actual location. Caused delay in getting there and had to wait for the agent to come back to do the rental.

Rebecca J. 
Rating:
3.0

Customer did not leave a comment.

Kurtis S. 
Rating:
1.0

Very difficult to find location. Unfriendly staff. No one there when we showed up for pick up. Employee could not even help with directions to location. Generally very difficult transaction.

lon L. 
Rating:
3.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Paul I. 
Rating:
1.0

Trailer was hooked up improper to hitch and chains was missing safety rubbers to hold chains in place , did not offer insurence, did not do a walk around, trailer had a damaged wheel well and rear driver side tire was low with air, didn't have a good understanding about the information about how much it cost we had to stop while on the highway to find a gas station to add air to the tire also lights on the trailer where flickering while hauling the trailer and other ppl on the highway was waving the hand telling me that my trailer lights had been going on and off it was all around a bad experience and will properly not use u-haul again! Overall It was a very bad experience and I would not recommend this to anyone

TARA R. 
Rating:
5.0

Customer did not leave a comment.

Karla T. 
Rating:
5.0

Need more of them

david C. 
Rating:
5.0

Customer did not leave a comment.

ben W. 
Rating:
5.0

All good

steve G. 
Rating:
3.0

Ray has a new and small start-up business and is working to improve it.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

DARREL J. 
No reviews have been submitted for this location.

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