Customer Reviews for Ray's Mechanical
(U-Haul Neighborhood Dealer)

Rating:

1.0

- I called U-Haul 3 times before being able to book a trailer. When the phone was answered I had to ack each time if I had reached U-Haul, I can overlook that without an issue but there continued to be a series of issues. - When I was able to book the trailer I was told that the only time I could come pick it up on the date that I needed it was at 10am. I was told at 10:01am they are closed and will not wait. The tone continued to be unfriendly and it sounded like he was annoyed having to deal with this rental. Upon his request I rearranged the timing of the vehicle I was borrowing from a friend, rearranged the timing of the help I was getting to do the move, rearranged the landlord who was involved with the move. - I get a message from UHaul 2 days before confirming the reservation BUT it was set up to pick up in Edmonton, complete wrong location. I called UHaul and spoke with the same individual I had been dealing with, after a few big sighs and trying to say it would be fine and I insisted on him checking the reservation to ensure I would have a trailer on the day I needed it. He did follow through while I was on the phone and just stated, oh yeah, it's fixed and proceeded to hang up the phone. There was no hello, there was no acknowledgment of the error there was no ask if anything else was needed, nothing, absolute poor customer service. Again, I just let it go because it was fixed and I did not want to make a big deal out of his unprofessional service. - I arrived on the Saturday to pick up the trailer at 9:50am, I wanted to make sure I would be on time. Upon arrival I walked into the shop and he was sitting in the office, I introduced myself and let him know I was there to pick up the rental trailer. Again, no hello or even making eye contact. He responded with, well out systems are down and I have someone in front of you. I asked if there was an estimated time when he would think the system would be up and running and he said, its not in my control. Fair, so I went and sat in my vehicle, went back in after 20 minutes and still the same, system down. I understand that he had no control of the system being down BUT he could have shown a sliver of professionalism. I again went back to my vehicle, came back after 20 minutes and by this time the landlord has texted me several times, my help I had were waiting and asking what the hold up was. I went back in again and asked if we could at least start hooking up the trailer and do whatever else possible so that when the system was up than I could be on my way ASAP. He smirked and said, its not how it works, its not my problem, I did respond with reminding him that this whole day had be rearranged to accommodate HIS request and timing. He shrugged his shoulder and said "nothing I can do about it." He sighed and told me to move my vehicle to a certain spot, I did that, he did start brining the trailer and proceeded to hook it up. Meanwhile I received calls and text from everyone involved looking for an estimated time. The landlord was on a very tight timeline due to having rearranged their whole day to accommodate U-Haul's availability. I told him I would go deal with the folks who were waiting and try to smooth it over that I am now over an hour late. He sighed and started to unhook the trailer, within seconds he stated OK the system is up and I can finish the transaction, I thought great, lets get going. I provided the requested ID and everything he requested, we finished the transaction and I asked if I was good to go, he said "yes". Not once was there an acknowledgment of the delay, nothing, not a thank you, nothing. - I proceeded to leave the yard, the trailer appeared to be swaying a lot. About a km off the dirt road I proceeded to turn onto a busy highway and the trailer swayed so much it was jerking the vehicle, they had been afraid of getting hit by the trailer. I immediately pulled over, the vehicle behind me also stopped and asked if I was OK. They stated that it has looked like I was about to roll the trailer. Upon inspection the hitch was completely off, the trailer slammed into the back to the vehicle. The only thing holding the trailer and vehicle were the chains. I took a picture of this as it sounds too far fetched to believe. The folks from the other vehicle stated this was a huge safely issue and that I should consider calling the police. I instead called U-Haul, phone was answered and I let him know what happened. He did come right away, got out of his vehicle and stated "this is what happens when I'm rushed" not a single ounce of responsibility taken by him who gave me the green light to get to my destination. He hooked it up, and left. Did not ask if I was OK, if the vehicle was OK, did not apologize, did not thank me for the business, just left appearing very annoyed. - Very disappointed in the unprofessionalism and lack of customer service. Will not use U-Haul ever again. - The owner of the vehicle is also very upset as the trailer hitting the vehicle has caused some damage.

Rating:

5.0

Where i rented was great and professional

Rating:

3.0

Convenient location along the highway. Smooth check in. Remind the customer to do their walk-around of the vehicle through the mobile ap. Floormats were quite muddy and dirty.

Rating:

1.0

Location was closed so I can't comment on the bottom section. If I can't go forward without the comments, then I will just put poor.

Rating:

5.0

Make sure the equipment is swept out and clean otherwise everything was fine.

Rating:

5.0

The trailer was dropped off at the Lloydminster location on Saturday, Nov 22, 2025. Your invoice states Sunday, which was incorrect.

Rating:

5.0

Excellent service, over and above to see my rental needs met

Rating:

5.0

The location was easy to find. The truck was running, warmed up and ready to go when we arrived to pick it up.

Rating:

3.0

couldnt give me proper hook ups for trailer

Rating:

5.0

Great customer care!

Rating:

3.0

Unless the renter lived much close to vegreville. Going to vegreville, it cost us a $120.00 extra on gas and the car trailer should have been @ 17th Street in Edmonton or Sherwood Park, and it was 4 hours there and back again to Strathcona County to pick up the car trailer where I lived. And it's not a 40 minute drive to the place in Vegreville to pick up the car trailer...it's over and hour and 15 minutes.

Rating:

4.0

A bit of a hassle to drop off back in Vegreville again when done but pickup and drop off were seamless

Rating:

2.0

Large dog running free on property. Dog was barking and surrounding vehicle while driving and unloading in yard.

Rating:

4.0

Ray was very helpful and good to deal with

Rating:

5.0

Thank you Ray.

Rating:

5.0

Representative was clear, friendly and helpful.

Rating:

3.0

To please let customer know how many kilometres/miles they can travel. I got charged for 15 extra miles the next day . When I asked at the time of pickup how many kms/miles I can go , I got instructed a trip to Edmonton. Instead of this they should give clear instructions when asked that you can go 70 miles ( which I had to call customer care after I got charged).

Rating:

3.0

pick up went smoothly

Rating:

4.0

I found nothing to improve at Rays pick up great space to go to and get equipment from

Rating:

1.0

Don't use Uhaul

Rating:

5.0

Drop off was quick and easy

Rating:

4.0

Received excellent customer service, friendly and professional, I'll be back!

Rating:

1.0

On line estimate was almost $1000 less what I was charged.

Rating:

4.0

Ray was very helpful, providing information on the terms of the Tow Dolly and checking the hook up to ensure it was secure. He also provided tips on towing

Rating:

1.0

Rent us a truck that doesn't require an hour and a half drive to pickup, which is almost out of gas when we pick it up and then gets deemed unroadworthy by the police resulting in a 6 hour delay while the truck got towed to our destination. If there was the option of negative stars I would select that. This was a horrible experience from start to finish.

Rating:

5.0

Excelkant

Rating:

1.0

NOTIFY THE CUSTOMER 72 HOURS BEFORE PICKUP IF THE TRUCK IS NOT AVAILABLE. NOT EVERY AGENT IS COMPETENT TO HANDLE APP ISSUES

Rating:

5.0

Had very great customer service. Like my experience with U-Haul.

Rating:

1.0

Hire people that can speak English

Rating:

5.0

Great friendly experience the trailer was clean and ready to go when I arrived easy and great experience

Rating:

5.0

Thank you Ray for high level of service provided! All preparations were done in time manner: Uboxes on trailer are ready to go. Truck is perfectly driven. We just jumped in and easily did it.

Rating:

1.0

Operator was rude, over charged me for my reservation.

Rating:

5.0

Nothing everything was great

Rating:

1.0

The direction you sent were wrong. I went to a farm...had to call the operator for directions. So you need to revise directions you sent on the link.

Rating:

5.0

Very nice customer service! I would recommend this U-Haul location to family 🙂

Rating:

3.0

The guy I have my keys too was too busy text or whatever on his phone to have a conversation with me. I also feel like I was way over charged on kilometres. There is no way I drove 1800kms. I know what the odometer read, but for the drives we did there is no way! Hinton AB to Prince George BC Add on an extra 100kms for running around etc. Prince George BC to Mundare AB Mundare AB to Rays mechanic shop just outside of Vegerville AB. I will be call after the long weekend to speak with someone as I feel the odometer is way off and not functioning correctly.,

Rating:

5.0

The U-HAUL dealer (Ray) was professional & understanding of my circumstances. He made the rental / moving process seamless & showed the willingness to help out. The selection of trucks were ideal & I would highly recommend this dealer.

Rating:

3.0

The address was slightly wrong on the Uhaul form, (Google maps sends you to the wrong place!) but the place itself was clean. However they're very slow in processing forms, I dropped the trailer off at the end of may, and only got the receipt for the intake on the 23 of august!

Rating:

5.0

Good experience.

Rating:

5.0

Ray was excellent, after the difficulty with trying to book on my own, he was extremely helpful in getting me what I needed.

Rating:

5.0

You can not improve excellency. There is nothing to improve. Trailers are easily available for viewing. Friendly staff, knowledgeable and helpful, filled out all the forms for me, did a walk around the cargo trailer and answered all my questions.

Rating:

3.0

Norhing

Rating:

5.0

It's all very 👍

Rating:

5.0

The only thing I would suggest is if the gas tank has more gas when returned that a credit be applied to the credit card for this. We returned the vehicle with half a tank of gas as opposed to the quarter tank that was required. There is a charge if you don't return it at the level you picked it up at, but nothing for extra gas in the vehicle. Thank you.

Rating:

4.0

I was greeted by the owner's barking dog off leash. After couple minutes I got out the car and went to look for the owner, which was later found plowing his field. I wanted to point out that I overfilled the gas tank (I was supposed to return at a quarter rank, but was a dozen littres or so over) and maybe I could get some kms write off because of that. That didn't matter, he didn't even listen and I was still charged same.

Rating:

2.0

Location is not on google The car is in a bad condition, I was afraid that I can not complete the journey. The engine need maintenance, consumes lots of gas

Rating:

5.0

Excellent thank you Ray