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IDALIS F
Customer Reviews for Re Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's a gas station, it's fine.
DANIEL CDirty and full of cockroach
Cesar CFriendly help
Deborah BI would like a refund for this rental. I that was being delayed. I’ve already spoken to the area manager, and he has refused to give me a refund on any piece of this. I’m super upset. The vehicle should’ve been inspected prior to me receiving it, and I did put air in the tires, and I had to be helped twice by roadside assistance in the evening.
Amanda RExcellent
JUAN RReturn address war 33 miles from where we ask. Looks like he did not know what he was doing.
Javier SI had to go home and wait for a Uber. They wouldn't allow me to park my car but they have a taco truck parked in the lot. It started storming and uber was surging. Even though I called and extended my rental due to the weather, I was told it wasn't a extra charge but I was charged 3 times. The was a few bugs (alive) in the truck and the cab was very dirty. The truck idealled very weird almost like it was going to turn off. The man on his phone at the gas station/uhaul pickup location was rude and nasty.
Tiffany AExcellent
Duniel AI reserved a truck 5 days in advance. I had requested 2 hand trucks and a furniture dolly. When I arrived, the clerk stated he did not have these. Why was I not informed?!! When I called customer service at 8:30AM, I reached a girl, who sounded like I just woke her up. Well, that's because she said she was in Arizona. After waiting on hold for over 5 minutes, she said there was a store (6 miles away) that "might have something". And to call them and check. Because of the inconvenience, she couldn't' call and reserve them for me?
JAMES WWhen we rented this vehicle we got charged for fuel upon the return even after proving we had put fuel into the truck. When returning the vehicle we asked for them to check us in and was told she was unable to do the checkin that the guy coming in later would complete it. Once we received the receipt we returned and was basically told “nothing you can do”.
Donald MThe only complaint I had is that I wasn't given a receipt when I turned in the truck. They said I'd get an email. I didn't get the email, so after 24 hours, I called customer service and they contacted the location and then I got the receipt. It was for business, so I needed the receipt. Other than that, everything went well.
Cathryn LMake sure the time when it has to be back to the customer 4 hours is not long enough for moving a house
Brenda TWhen I returned the truck, the man said just leave keys with the cashier, he didn't come out to check the truck, gas or to see if it was clean out. He said he would check it and an email would be sent. I never drop at service stations I always drop at U-Haul facilities so I was expecting someone to come out to the truck. I tank was a tad on half and the truck swept out prior to my dropping it off. I took before and after photos.
Brenda JTrash in drivers cabin trash in bed area. Uhaul given with 3miles to empty
Steven SROACHES were crawling everywhere in the van. I don’t know the last time, I saw so many.
jabira rWhy am I being charged $22 for gas when I only went 20 miles? Do these cars get 1 mile per gallon? I was told not to fill it up and that they’d do it themselves and then charged me that amount?! I’ll pay for the 2 gallons I used if it was even that much but seriously ?!
Samantha GMaking sure the dolly was is in the truck! I had request for one and was charged
Lorena LThis was a gas station. There wasn't a good spot to park the truck & the manager was not on-site to complete transaction. However, employee was very nice & explained manager would contact me later to complete drop-off transaction. Was done as promised. Overall, transaction completed smoothly.
JOHN KWhen I returned the truck, the only place to park it was in a handicap space... next to 2 other uHaul trucks in handicapped spaces. I asked if there was somewhere else to park, or if it was OK to park there, and was told to park where I did.
David KThe first truck I was given the keys to had roaches, so they had to switch my truck.
Kilolo HThe parking for the location was pretty tight, but it's fine
Vaughn EVery nice customer service. Would rent from that location again. Thank you
derek sFast and friendly service
Erin MPlease when a vehicle that you have made reservations for know that current customer is going to keep it longer, please let the NEXT customer know before he shows up at the Uhaul location and find out that his vehicle hecrented is not available like it happened to me. Kindest regards, Mr. Collazo
Luis CMy experience at this location was horrible. The associate who assisted me with the rental was not knowledgeable nor was there anyone on-site who could answer my questions. I will not be recommending this location to anyone.
Dwayne NGreat customer service
Denis MLong and painful process
Winnifredia SThis is just a pick up location…not a full U Haul store. The manager was very helpful in dealing with a difficult iPad using U Haul software as well as waiting on a very busy store.
Chris BIt was not clear at either pick-up or drop-off that it was not a dedicated uhaul location vs. them being a smoke shop (pick-up) and a gas station (drop-off).
Cullen GMake sure you have all the equipment that have been requested along with truck. It’s not about deleting the item from the order.
Cecilia CKeep doing a excellent job.
Jose PSuper nice people and they made the whole process easy. I highly recommend them.
Warren JGood service
Wilfredo OUpon arriving to the location I was told I was not aloud to leave my car on the property which doesn’t make sense if I drive my car to get the uhaul truck and the interior was clean but once we left the location and put our phones down the thing we did not notice was the cupholders ended up having a nasty liquid which got inside wetting our phones and upon driving it seemed the truck needed an oil change
Krystle CMore personal
Juan MOnly had a problem with checking in at 10:00 am. The manager was there, so I rented the truck at 12:00pm. Otherwise, it was seamless. Thanks
Ana GOnly got 6 of the 12 packing blankets I was suppose to get but sales person didn’t offer a refund for the 6 I didn’t get, but made it a point that the gas was off by probably 1 gallon. There was some sort of sticky substance in a puddle in the back of truck and all along the the bottom of the back door. Took me 15 mins to clean it before I could put my stuff in back.
John CExcellent customer service
Sondra WThe truck cargo side was full of roaches and I think my furniture got effected. I hope it will not ruin my new house.
Ahmed KThe truck leaked onto my furniture, from the rain. The truck had no air conditioning and it took 250 in gas.
Michele SNice people. However a little shaky when I was trying to pick up the truck. The employees need to be trained if there are any problems. Your online check in needs work to solve any problems. That alone would solve a lot of the problems. Overall a good experience. One other hickup. I picked up the truck with a little less than a half a tank. Took all photos and when the return clerk pulled up the check in it said I received the truck with a full tank. Not so. The photo tells the story. I did like the check in process with the photos.
David TThere was a message in the panel, "the left tire needs air" . I tried to fix it, but I couldn't.
Elizabeth GIt was great! No problems!
Isvia CTerrible customer service, staff didn't even know how to do a truck rental
Joel AFriendly associate
Yolanda F