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KENNETH R
Customer Reviews for Rebel RV Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rented a 20 footer with no issues at all. The location staff were very friendly and helpful
GERALD LHattie and her team were helpful since calling before leaving Dallas. Helpful upon arriving in Ms on a cold and recently wet day.
MARK Bgreat staff very helpful.
ERIC BTurned in after hours. Site glitches and closed without pics. Couldn't find the place to edit.
AMY CRebel RV is the best.
TIMOTHY CFound what I needed, and had no issues!
STEPHEN MThe staff was very accommodating, friendly and professional.
ELIZABETH WMattie is great. Second time I've dealt with Rebel RV. Terrific.
TIMOTHY CTruck reserved using the 24hr pickup app. Reserved for 6am. When I went to pick it up, the employees had not set up the truck for pickup or put keys in a lockbox. Had to come back at 9 when they opened. Even then, employees were 30 minutes late.
JORDAN PThe pickup facility could definitely use some renovation and more professional trained personnel.
JOSHUA MThis location had some names scrawled on the door. The person in charge of checking people out was Mia... I was forced to leave the truck at the location with key in an unsecure location.. And then I was charged an extra $13 for fuel
Dan DTo far from town (hard to get a ride back), late opening hours, no place to throw trash, key box wasnt wide enough to accept the keys
randall rGiven the relatively rural location, it was difficult to know exactly where to drop the trailer. This was not a huge deal, but the app was also non-cooperative as I was forced to take several sets of photos to upload during the return process due to the instability of the app. Finally, the app got “tired” of me trying and simply seemed to complete the transaction without me noticing or completely finishing the process.
Thomas CI think this site is the best!
Shelia ORebel RV Park owners are so so helpful with uhaul!!!! Have returned twice to them and are very very helpful.
EMILY SI had 2 great experiences with Rebel RV and recommend them to anyone needing help in MS.
David PHorrible. No personnel and no drop box
Darryl EThe truck had not been swept out. Also, my reservation was for a location in Oxford, but I had to drive to Batesville to pick up the truck instead.
John SFantastic people at this location!!
DANIEL WRebel RV Park UhAul location has the best customer service i have experienced with different Uhaul locations and Ms Hattie is so helpful and i gave them 2 thumb's up !
Na BThey were able to get me in and out very quick.!
carl LThe staff was friendly and very accommodating. Even if they are a longer drive for me than the place in town, I’ll take the extra time to do business with them.
Ladwain BVery helpful and professional. Great experience.
MARK HOwner was great quick and easy process
Corey TThey were friendly and were very willing to help me out. The truck did have a pretty good amount of sand in the back of it from the previous users. However, other than that everything was great.
James WQuick service and friendly. Dropped truck and tow dolly fast and easy!!!
Donna CVery friendly staff. Everything was good. Good place to rent from
TIM CAll was good
MARK CGreat service from start to finish in both facilities!
Katie SFantastic customer service.... super friendly and made sure all was well with trailer prior to leaving!! This IS the place to rent a UHaul. Thank You!
Orville SThe person that staffed this location quit. Staff from another location had to manage my drop off. This person did a great job and was very accommodating over the phone although we did not interact personally.
Traci SIt's a hard place to find, and the signage is not easy to follow after dark. The staff was very helpful which is very positive!
Jonathan KCalled #, Lady said to just drop U-Haul off in parking area, in Battesville, MS (Really Sardis). No, one came out to check the U-Haul. There was no damage done to the trailer, but would have been nice to have someone come look and give a receipt.
gloria wClearly marked signage would be helpful. Couldn’t see the office/drop off location from the road. Drove past location and had to turn around. Again, clearly explaining an overage for mileage would have been helpful. It would have changed my route and saved the extra money that I was charged. I brought the truck back on full, which was an extra $50 that I paid. To be charged $7 and change for an extra 7 miles was not good customer service. I mean weigh the benefits received ($50) in gas vs the $7 and change for extra mileage and an unhappy customer. We have rented many times from UHaul. But I’ll look elsewhere in the future if this is going to happen now.
Chadwick RCalled on Friday and was told someone would be present on Saturday to assist with return and to call posted number if no one was present and then someone would be there within a few minutes. Arrived on Saturday and no one was around, door was locked, so I called the number posted on door (which was different from main number). Left voicemails on both numbers. Never received call back and never saw anyone. Called UHaul 800 number and was assisted by lady on phone who emailed me a link to self-return the trailer.
Brian WThe Rebel RV location is not manned. There is a RV office that was not open. There is only a phone number to call when dropping off equipment. The phone number is not answered. There are no instructions, or peace of mind knowing that your rental is received and closed out.
JAMES S