Customer Reviews for Red Bank Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you for supporting the Jersey shore partnership foundation for the second year! We appreciate your team very much!

Rating:

4.0

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Rating:

5.0

Very efficient

Rating:

5.0

It would be helpful to know that a code is needed to exit the facility. I dropped my son off to drive the truck. He knew about the code and left. When I tried to exit, I expected the gate to have a sensor and open once I came close. No one was in the office. Thank goodness for cell phones. I called my son who gave me the code and I was able to leave.

Rating:

5.0

Affordable, clean and easy pickup and drop off.

Rating:

5.0

Exceptional customer service and the van was very clean and well maintained

Rating:

2.0

Poor lighting , I had trouble obtaining the lock box code. The help number person was kind of surly but in the end did help after I commented on his lack of assistance. When I returned the vehicle I had the same problem but the representative I spoke to then was extremely helpful.

Rating:

5.0

Great service at this location

Rating:

5.0

The young man, I rented my truck from was very pleasant, informative, and helpful. his demeanor was nice to be around and seems like he enjoys his job.

Rating:

5.0

very friendly and thorough

Rating:

1.0

This was the WORST rental experience I have ever had. I rented a cargo van online to pick up in MIddletown NJ. I received a call from Charles a couple of days before saying there were no cargo vans available at that location and that I would have to drive 18 miles to New Brunswick to pick up the vehicle. I was also told that the office there would be closed and I would need to use my mobile device to remotely access the van. When I arrived in NB, there was no equipment assigned to my order although it was parked in the lot - the attendant at the location (A Gulf) told me Uhaul was closed and that I would need to go somewhere else. He showed me the keys that were not put in the lockbox and refused to release them to me. I spent 2.5 hours on calls with Uhaul reps in the region who were unable to get the manager at the location to honor my reservation. He refused. I was then offered a box truck 18 miles away and had to drive back to my original location to get that vehicle. I was dropped off of calls with Uhaul representatives, told initially that there was nothing they could do to help me - with NO alternative plan and dismissed because they were 'really busy". I was berated by the Gulf attendant, told to "go somewhere else" and that Uhaul should have told me that they were closed. I was in NJ traveling in from Los Angeles to move my son into college and the stress, disrespect, and incompetence was frustrating and in my opinion surprising coming from such a well recognized brand. I was offered a $50 credit and no charges for mileage - I have not seen the credit to my credit card AND I was charged for and paid overmileage... What should have been a positive moment in the life of our family turned into a disappointing and stressful moment all because of a lack of professionalism, a vendor who was disrespectful and non accommodating and a system that failed us. I would appreciate a direct follow up and a reconciliation to the above mentioned accommodations that were offered.

Rating:

5.0

very convient and friendly...everything explained very well

Rating:

5.0

very efficient and friendly

Rating:

5.0

The guy at Red Bank self storage who dealt with my rental was amazing! So helpful, courteous and explained the whole process throughly to me. Would definitely use again!

Rating:

4.0

Phil (who set us up) was very helpful & professional. Made things very understandable & got us in & out quickly. He made the transaction very pleasant. Larry B.

Rating:

5.0

Great service !!

Rating:

5.0

Very professional staff

Rating:

2.0

The truck was cleaned and just left on the curb to pick up. I was charged for tools and items that were not included with my rental and there was no one around to assist in helping. It was entirely done on the app

Rating:

5.0

the guaranteed reservation was a life saver. I had a reservation at Budget only to get a call the afternoon before that I wasn't going to have the truck. got the reservation here and picked it up with no issue at all.

Rating:

5.0

As usual. Second U-Haul rented in 7 days. Both trucks I had reserved the suggested blankets and Dollie’s. And for the second time jn 7 days they had none of the moving equipment I had reserved and paid for. What’s the point? This isn’t even mentioning the 14 other trucks I’ve rented over the last 6 years and every single time something wasn’t right

Rating:

4.0

The gentleman that help me, was really nice person through the whole process. Gave me contacts if I needed any assistance. He is a true professional at his job.

Rating:

5.0

The man that helped me was very nice