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Jeff B
Customer Reviews for Red Bank Thrift Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady in the front desk was in a bad mood. I also noticed that the car had a strong cigarette smell and let her know; she seemed annoyed that I told her about it. The online experience was great, being able to upload pictures and do everything online was really convenient. I'll definitely use the service again, just a different location.
Luz CThe trucks check tire monitoring system was on. I was told not to worry about it. However I was traveling over 600 miles. The driver's rear tire was marked "Patched" and looked like it was starting to dry rot.
Teresa KNothing I could not ask for better service. I will rent here again if I need your services in the future
RAY MMy experience with this rental is that there is nothing to improve extremely satisfied and I will be getting another rental from this vendor on Saturday.
Tim PThe parking lot is not ideal for trucks.
Michael Pnothing
Karen CCheck the item in when it is returned. The man told me he would do this but apparently did not because I was called on Monday by another center asking about it. I had to beg for someone to come outside to see it. I should have received a receipt of returned trailer instead of nothing. I wish we had hooked it back up and taken it elsewhere. I would never use this location again.
KAREN GPerfect!
Richard GEverything went well except the guy hooking the trailer up. He didn’t know how to do the chains he had them dragging. He didn’t even hook the lights up. I drove it home and realized the lights weren’t hooked up.
Glen HAssociate who was supposed to attach trailer was not there when I got there had to attach trailer by myself. Hitch installer (another Uhaul facility) knowing what trailer I was going to pick up put a low rider hitch on the car and let me leave. After putting trailer on the dealer took pictures and the person who was on the other end questioned the way it sat. The person who does the trailer securing showed up and said everything was fine and took a picture from a different angle and said it would pass now. It wasn't till I got the trailer partially loaded and saw the trailer almost dragged on the ground that I realized that I needed a riser to safely haul the trailer so the next morning I went to the dealer in Dyersburg, purchased a riser hitch and the dealer helped me get the hitch changed and made changes to the the way the chains were set up and then I was good. Kudos to the dealer in Dyersburg for taking care of someone else's customer.
william cThe was very friendly and helpful they had the truck clean an ready for me to pick it up....
Kristy HThis location seemed messy and unorganized. I had requested a utility dolly that was approved on my reservation. Then when I got there to pick up the truck they told me they didn’t have any. When I’m reality they were about 15 feet away in plain sight. They finally agreed they had one available. Once we got out to the truck we reserved we opened the back to load up the dolly and the state of the truck was horrendous. There were items left in the truck. Packing blankets throw about the truck. The truck itself was incredibly dirty. There was actually a layer of dirt all on the bottom of the truck. And what looked like clippings from bushes and hedges. Like someone used the truck for landscaping hauling. There was even a knife with a sharp exposed blade left on the side of the truck. I’ve never seen a U-Haul is such a bad state. The cab was really no better. Sticky wet substances all in the cup holders and in the hand hold in the door. Made you not want to touch anything. I took pictures of the back of the truck just for our protection because I just need the truck for a few hours to move a couple pieces of furniture and I didn’t want to be responsible for the huge mess that was left for us.
Meredith FIt is a local business, so there was not a long wait to be helped. Staff was very personable and professional.
Steven SDropping off was worse than the pick up. They would not check the truck for mileage, cleanliness or anything. It took two days to get confirmation that the truck was checked in. The “Thrift Shop” is filthy and smells bad. This is the worst place…and I wilnot be back.
Lou RCompletely disorganized. Person that checked me in was underage employee.
Carll CQuick and easy
Cheryl LGreat customer service quick efficient service
Jenniffer HTook an hour and a half to get the trailer since they did not have a person trained on staff to take care of the reservation. They had to wait for the owner to show to complete the reservation which then took less than 10 minutes to do. Id recommend they train more than one person to do these if they are going to continue doing them.
Christopher MDefine U-haul drop off locations with signs.
Justin MI brought the truck back with the same amount of gas as when I received it and they charged me for 2 gallons of gas. On my way to turn it in, I fueled it up. The location is dirty, The truck was dirty. There was a furniture dolly in the back from the last rental. I made sure I returned it when I returned the truck. I returned the truck cleaner than when I received it. I will not be renting from this location again.
CLIFFORD MWell, all the blankets I got were unfolded and a mess. Nothing was explained to me at all. I was told to just drop the key off in the box, then the message told me to take a bunch of pictures and save $20. Ultimately I feel ripped off. Somehow my bill was way more than I imagined. Also, there were roaches in the truck! I hope somebody reaches out to me before I have to call!
William PI did a mobile pick up and drop off. During the drop off the app kept kicking me out. I ended up having to go inside the store.
Christopher RWe stopped and put $25.00 in the tank just prior to returning it. When we parked it Sunday night as we were told even though the text message I received just after leaving the dealership said I didn't need to bring it back until 12 Noon Monday, the fuel needle was above a quarter of a tank. Looking at the receipt, they obviously held to their promise no matter how much fuel was it I'd get charged a $30 fuel charge. I have to rent a truck again in a week or two... Uhaul will not get my business again. I'll be driving a yellow truck moving forward.
jason dI did the online check in and was charged for going 6 miles over, even though I returned the truck with more than half a tank of gas. Absolutely ridiculous you would charge me for going 6 miles over at $1/mile when I returned the truck with much more gas then it had when rented. I am very displeased!
Brandon NSuper easy drop off but a bit confusing.
Mitchell RWasted an hour trying to secure the equipment from our reservation. The place had a monitor issue and couldn’t reach in a corner for a needed click to continue.
Dena CThe owner went out of his way to make sure I was able to get a trailer, he even drove to another location and brought it to me. A+ all the way!
Almon PFriendly staff.
Lynch MTruck had a pack of cigarettes left in it and smelled of smoke. Key kept getting stuck in engine. Padlocks didn’t work so we had to go out at 10pm and buy our own. Customer service didn’t care about my complaints at all. Would not use Uhaul ever again.
Autumn KWe waited over an hour for our reserved truck to return back to the store. We were told by the female attendant that she rented the truck to deliver goods for the thrift store, then was told later by Chris that our truck was tripled booked by u haul. The cost of renting the truck more than doubled in a little less than a year ago
orben JTruck charger didn’t work, so our phone died en route. This wasn’t even the truck requested so we spent a fortune in gasoline for a 15 ft when all we needed was a 10ft. Of course, no credit for the extra expense.
Adelaide GAll went very Well for Me.
RAYMOND FTruck stank of smoke, ashes all over. Poor customer service. Made huge mistake renting here, go to the real Uhaul on Hixson Pike.
Wayne DThe staff was friendly, helpful, and well trained in your software, the pick up was quick and efficient. First impression on picking up at a Thrift shop was a little unusual. But they were great. I've rented in 2 other locations in Chattanooga, and this Thrift shop delivered a better experience than the "u-haul store" locations. Thanks Tim Gilmore
TIMOTHY GThe only issue I have is am a senior citizen with respiratory issues and the stench of smoke was overwhelming. The upside was that I could not find my hitch pin and the employees at site found one and gave to me which I will return when I get back
Glen RTruck was filthy in the cab and had been smoked in and the back was dirty as well. Will not rent from this location again
Shawn TI dropped the van off at the location after hours. I received an extra charge of $60 and the receipt didn't say what it was for.
JOSHUA RTruck was very dirty inside, pick up took 40 minutes even after I pre checked in online
Benjamin HThis was the second and last time I will ever use this place. The people are rude and completely uncaring. You feel totally ignored and like you are a bother to them. Then on top of all that…I rented an appliance dolly (reservation made three days prior) along with a trailer. When I arrived the woman at the counter said they didn’t have one. I asked where it was as I had reserved it. She said “I guess we rented it.” I asked about other locations. She said she had no idea and that I would have to call around to find one. Absolutely horrible customer service.
Ken HI was on a tight schedule and when I arrived to pick up my rental no one was available to help me. After I called u-haul Chris called me and set up my rental over the phone. I then had to look for some one to help me hitch the trailer to my truck. I had to check the lights myself and hoped the brake lights were working. I will never use this location again.
DAVID SSince this store is not UHaul store, my reservation did not show in the system. Took too long to clear the trailer out.
HONG EThey said they didn't have equipment ready and we needed to go to another UHaul place. They didn't offer to check for us. After visiting the other location they recommended they had no availability either. If I rebooked with another location the price for same-day rental went up. We called back to the original location and a man in another state answered and said he would handle. When we returned, the truck wasn't ready HOWEVER, they did take care of it - and the attendant walking us to the truck was VERY helpful. All in all it worked out.
Anda RGreat people highly recommend. Even bought a homeless guy some clothing while we were there dropping off
Julian CI had to wait 45 minutes past my scheduled time and there was glass in the back of the uhaul when I did get it. Also they didn’t have the dolly I had reserved and the lady was rude to me while I waited and acted like I was putting her out by renting from them.
Rachel AThey notified me to make sure the gas for the truck was probably wrong. They were correct. <3
EDIEN FI dropped the truck off when the business was closed. The location was very convenient.
Douglas WYes, From the lady at the Red Bank Thrift store to the guys that helped me unload the truck (Lebron) at the last minute were GREAT. Could not have been able to have done by my self. Very good attitude, friendly, and on time. Any way I sure will use this group of people again. They were very good to me!!!!!!
paul l