Customer Reviews for Red Bank Thrift Store
(U-Haul Neighborhood Dealer)

Rating:

1.0

Received truck with check engine light on and dirty. Also had to wait 30 minutes to get the truck and never received the moving pads I requested. Poor experience and would never use or recommend this location

Rating:

5.0

Rental was very easy and customer service was great

Rating:

4.0

the only thing i was upset with was the price i was given over the phone , when i got to the location the price change from 600 and something to 800 hundred and something i wish they had told me this over the phone, so i could have per paired

Rating:

5.0

Definitely a good place to go

Rating:

2.0

I had to rent it with a young guy over the phone. He had to call his boss and his boss asked questions and the young man ask me. I had no idea what was happening! I have yet to find out what the actual cost was and they charged a 100$ deposit and took 8.$ and change out more. The truck 29.99+insurance 15.+milage 20$ = 65?? And tax... what's up with the rest of the cash?? It was a joke from the start with the hixson pike location not having my reservation on top of this. Not sure I'll ever rent again. A train wreck from the start.

Rating:

5.0

MT1677 has right rear marker light out. Good trailer.

Rating:

1.0

I booked the reservation for a different location originally, but because of availability I had to move it to this location the week of. I set my pickup time for 6:30. I called at 5pm to make sure everything was set up, and they told me they closed at 6. Luckily, I was able to get there beforehand, but I should have been called before to let me know. When I actually arrived, the person that helped me at the front desk had a terrible attitude. I would never recommend this location to anyone and I will not be returning.

Rating:

1.0

They had no idea we were coming even though I called a day in advance. They didn’t know if they had a truck available and when they figured out they did it was out of gas, so we had to wait for them to fill it up and when tney got back we realized it hadn’t been cleaned and the whole bed was a wreck with someone’s stuff. It took an extra hour to wait for them to get it together

Rating:

2.0

The drop off location was not great. I’m glad I did not have to drop the truck at night.

Rating:

1.0

When I showed up at 9 o'clock the truck was not ready.I was told the truck had 7/8th of a tank but when I got in the truck it was less than half I took a picture and tried to show the Lady she just gave me a card and told me to this guy instead of her fixing it so I called the guy and he called me back I sent him the picture and he assured me that he would take care of it so when I turned the truck in Nashville I was charged a extra 20 dollars for fuel I tried to contact the guy in Chattanooga and of course he never returned My call so long story short the rates were great but everything else sucked. I will not use u- haul again.

Rating:

1.0

Female customer service representative was very unprofessional, disorganized and rude. Her printer did not work therefore I do not have an actual receipt. I was quoted 137 plus fees a d taxes. Grand total was 193.06 🤷‍♀️ I even hear her say "wish I didn't come in to work today" while she was checking us out.

Rating:

3.0

I had to return this trailer to the Hixon location and pick up another. Lights on first trailer did not work. But at both location the people were very nice.

Rating:

3.0

It was what i needed. Nothing more nothing less

Rating:

2.0

The lady in the front desk was in a bad mood. I also noticed that the car had a strong cigarette smell and let her know; she seemed annoyed that I told her about it. The online experience was great, being able to upload pictures and do everything online was really convenient. I'll definitely use the service again, just a different location.

Rating:

3.0

The trucks check tire monitoring system was on. I was told not to worry about it. However I was traveling over 600 miles. The driver's rear tire was marked "Patched" and looked like it was starting to dry rot.

Rating:

5.0

Nothing I could not ask for better service. I will rent here again if I need your services in the future

Rating:

5.0

My experience with this rental is that there is nothing to improve extremely satisfied and I will be getting another rental from this vendor on Saturday.

Rating:

3.0

The parking lot is not ideal for trucks.

Rating:

4.0

nothing

Rating:

2.0

Check the item in when it is returned. The man told me he would do this but apparently did not because I was called on Monday by another center asking about it. I had to beg for someone to come outside to see it. I should have received a receipt of returned trailer instead of nothing. I wish we had hooked it back up and taken it elsewhere. I would never use this location again.

Rating:

5.0

Perfect!

Rating:

3.0

Everything went well except the guy hooking the trailer up. He didn’t know how to do the chains he had them dragging. He didn’t even hook the lights up. I drove it home and realized the lights weren’t hooked up.

Rating:

2.0

Associate who was supposed to attach trailer was not there when I got there had to attach trailer by myself. Hitch installer (another Uhaul facility) knowing what trailer I was going to pick up put a low rider hitch on the car and let me leave. After putting trailer on the dealer took pictures and the person who was on the other end questioned the way it sat. The person who does the trailer securing showed up and said everything was fine and took a picture from a different angle and said it would pass now. It wasn't till I got the trailer partially loaded and saw the trailer almost dragged on the ground that I realized that I needed a riser to safely haul the trailer so the next morning I went to the dealer in Dyersburg, purchased a riser hitch and the dealer helped me get the hitch changed and made changes to the the way the chains were set up and then I was good. Kudos to the dealer in Dyersburg for taking care of someone else's customer.

Rating:

5.0

The was very friendly and helpful they had the truck clean an ready for me to pick it up....

Rating:

1.0

This location seemed messy and unorganized. I had requested a utility dolly that was approved on my reservation. Then when I got there to pick up the truck they told me they didn’t have any. When I’m reality they were about 15 feet away in plain sight. They finally agreed they had one available. Once we got out to the truck we reserved we opened the back to load up the dolly and the state of the truck was horrendous. There were items left in the truck. Packing blankets throw about the truck. The truck itself was incredibly dirty. There was actually a layer of dirt all on the bottom of the truck. And what looked like clippings from bushes and hedges. Like someone used the truck for landscaping hauling. There was even a knife with a sharp exposed blade left on the side of the truck. I’ve never seen a U-Haul is such a bad state. The cab was really no better. Sticky wet substances all in the cup holders and in the hand hold in the door. Made you not want to touch anything. I took pictures of the back of the truck just for our protection because I just need the truck for a few hours to move a couple pieces of furniture and I didn’t want to be responsible for the huge mess that was left for us.

Rating:

4.0

It is a local business, so there was not a long wait to be helped. Staff was very personable and professional.

Rating:

1.0

Dropping off was worse than the pick up. They would not check the truck for mileage, cleanliness or anything. It took two days to get confirmation that the truck was checked in. The “Thrift Shop” is filthy and smells bad. This is the worst place…and I wilnot be back.

Rating:

1.0

Completely disorganized. Person that checked me in was underage employee.

Rating:

5.0

Quick and easy

Rating:

5.0

Great customer service quick efficient service

Rating:

1.0

Took an hour and a half to get the trailer since they did not have a person trained on staff to take care of the reservation. They had to wait for the owner to show to complete the reservation which then took less than 10 minutes to do. Id recommend they train more than one person to do these if they are going to continue doing them.

Rating:

3.0

Define U-haul drop off locations with signs.

Rating:

2.0

I brought the truck back with the same amount of gas as when I received it and they charged me for 2 gallons of gas. On my way to turn it in, I fueled it up. The location is dirty, The truck was dirty. There was a furniture dolly in the back from the last rental. I made sure I returned it when I returned the truck. I returned the truck cleaner than when I received it. I will not be renting from this location again.

Rating:

2.0

Well, all the blankets I got were unfolded and a mess. Nothing was explained to me at all. I was told to just drop the key off in the box, then the message told me to take a bunch of pictures and save $20. Ultimately I feel ripped off. Somehow my bill was way more than I imagined. Also, there were roaches in the truck! I hope somebody reaches out to me before I have to call!

Rating:

3.0

I did a mobile pick up and drop off. During the drop off the app kept kicking me out. I ended up having to go inside the store.

Rating:

2.0

We stopped and put $25.00 in the tank just prior to returning it. When we parked it Sunday night as we were told even though the text message I received just after leaving the dealership said I didn't need to bring it back until 12 Noon Monday, the fuel needle was above a quarter of a tank. Looking at the receipt, they obviously held to their promise no matter how much fuel was it I'd get charged a $30 fuel charge. I have to rent a truck again in a week or two... Uhaul will not get my business again. I'll be driving a yellow truck moving forward.

Rating:

2.0

I did the online check in and was charged for going 6 miles over, even though I returned the truck with more than half a tank of gas. Absolutely ridiculous you would charge me for going 6 miles over at $1/mile when I returned the truck with much more gas then it had when rented. I am very displeased!

Rating:

3.0

Super easy drop off but a bit confusing.

Rating:

1.0

Wasted an hour trying to secure the equipment from our reservation. The place had a monitor issue and couldn’t reach in a corner for a needed click to continue.

Rating:

5.0

The owner went out of his way to make sure I was able to get a trailer, he even drove to another location and brought it to me. A+ all the way!

Rating:

3.0

Friendly staff.

Rating:

1.0

Truck had a pack of cigarettes left in it and smelled of smoke. Key kept getting stuck in engine. Padlocks didn’t work so we had to go out at 10pm and buy our own. Customer service didn’t care about my complaints at all. Would not use Uhaul ever again.

Rating:

1.0

We waited over an hour for our reserved truck to return back to the store. We were told by the female attendant that she rented the truck to deliver goods for the thrift store, then was told later by Chris that our truck was tripled booked by u haul. The cost of renting the truck more than doubled in a little less than a year ago

Rating:

4.0

Truck charger didn’t work, so our phone died en route. This wasn’t even the truck requested so we spent a fortune in gasoline for a 15 ft when all we needed was a 10ft. Of course, no credit for the extra expense.

Rating:

4.0

All went very Well for Me.

Rating:

2.0

Truck stank of smoke, ashes all over. Poor customer service. Made huge mistake renting here, go to the real Uhaul on Hixson Pike.

Rating:

5.0

The staff was friendly, helpful, and well trained in your software, the pick up was quick and efficient. First impression on picking up at a Thrift shop was a little unusual. But they were great. I've rented in 2 other locations in Chattanooga, and this Thrift shop delivered a better experience than the "u-haul store" locations. Thanks Tim Gilmore

Rating:

3.0

The only issue I have is am a senior citizen with respiratory issues and the stench of smoke was overwhelming. The upside was that I could not find my hitch pin and the employees at site found one and gave to me which I will return when I get back

Rating:

2.0

Truck was filthy in the cab and had been smoked in and the back was dirty as well. Will not rent from this location again