Customer Reviews for Red Kings Interstate Garage LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

The truck share program was a royal pain. I would've rather dealt with a rude human being. It would've been faster and I might've gotten the blankets I ordered. I originally chose a pickup location where I could deal with a human, but UHaul changed the reservation and did not clarify that this would be an unattended location. I arrived to find the location closed. I called the number and was told by the operator of the location to download the app and checkout the truck online. Hard to do considering there's very little cell service and no wifi at this location. I had to run back down the road to get better service and complete the check out. We had trouble opening the lock box, but finally got it. When I opened the truck, the blankets I had requested and paid for were not there. What a headache!? I've used Uhaul for years. This was the worst experience so far!

Rating:

3.0

No problems. Other than not having enough of packing blankets. I ordered 24 they had 6.

Rating:

3.0

The truck cabin was dirty and because of where this site is located, the cell reception is bad, so checking in remotely and following the instructions to get your rental proved difficult.

Rating:

3.0

We had added a moving dolly to our order and we did not receive it. Other wise we had no issues.

Rating:

5.0

Too many things are by computers and more older adults are unable to deal with computerization. The service was great.

Rating:

4.0

This is a small business that is customer focused. Although they aren't always in the office, they readily respond by cell phone. Fortunately, he noticed one of the trailer tires were flat. It was likely fine when checked in, but had a slow leak. He couldn't have been more responsive in replacing it. The only minor improvement might be to offer a little more time on the return due to the tire repair. We were signed out at 9am, but didn't leave the lot until after 10am. No problem for us, but it might impact someone else.

Rating:

3.0

The place was clean ,BUT I received a damaged supposed to have been repaired truck (rain came into the truck at the area on truck that had a previous repair Red wing did not know the repair was not up to standards so I can’t blame them they are renters)and the Trailer passenger side break light was out also & was told by Red Wing I can call roadside to my home for that repair & the road side Guy came after almost Ann hour wait due to traffic delay(s) & He had to change connector(s) Out so they will work properly ,turn signals breaking ect…. O’Yes & you company Traffic Department Mgr. Bridget that was put in place to serve your customers needs to be sent back thu her Customer Service , as well as Her Ethics training classes ; because apparently she fell asleep in those classes because Ur Mgr. Rep. Bridget doesn’t know or understands how to speak 🗣️ to a Customer that has put their hard earned money into getting a Rental from the company that employs her.

Rating:

1.0

There was no U-Haul WiFi for drop off so my app return had to be redone 3 times, and photos weren’t sent because of the 3rd service disconnect. I arrived during regular business hours but no one was at the location, even though posted hours were on the door.

Rating:

5.0

Thanks for be friendly and helpful! I recommend them to anyone.

Rating:

3.0

No comment

Rating:

2.0

Provide the correct amount of gas on the contract so that customer don’t be hit with fraudulent charges at the return location

Rating:

5.0

Very professional service

Rating:

5.0

The Emporia has great people to work with.

Rating:

4.0

The only issue I have is the fact that I put gas in the truck and had it back on a half tank like I received it. I went to the gas station beside the place of business. But yet I was charged for lower fuel. I've never had issues before and still plan to use this company.

Rating:

1.0

I still haven't received my refund for the mileage I didn't use

Rating:

5.0

This location was super, if I had to rate them they would be an outstanding. When I called the national number the customer service was inexperienced and unknowledgeable about the online app system. The app does not work and delayed me almost 2 hrs for picking up my truck. This event through off my entire move day. Please do better. The employees at the RED king site were the best, but your customer service and app were the worst.

Rating:

5.0

the pickup time was delayed due to them being out of the office but they called me as soon as they were close so i could meat them back at the shop. nice people. no complaints.

Rating:

5.0

The personnel here were very friendly and cooperative with us, especially as we needed extra time to unload. I would definitely use this location again. Thank you!

Rating:

5.0

So far it was a good experience working with the people for the time that I have wonderful and friendly customer service. Thank you.

Rating:

5.0

They were very accommodating and professional. They even came to meet us, at their location, on a holiday.

Rating:

5.0

Very nice family. Very helpful

Rating:

5.0

Excellent job

Rating:

5.0

Stay professional.

Rating:

1.0

Truck and shop were absolutely filthy. Only 1/8 of a tank of gas upon pickup.

Rating:

1.0

Make sure your car hauler is properly working

Rating:

5.0

Customer service was great!

Rating:

5.0

We really like this U-Haul dealer. They did a great job and are super friendly.

Rating:

2.0

Be more friendly

Rating:

5.0

This place was awesome and they was polite and this was my first time experience anything about a uhaul far as returning it.. I know about the gas but I didnt know going over the mileage would cause me to lose money which I didnt have to spare but hey first time for time for everything

Rating:

5.0

The location was closed, so we parked the truck and dropped keys in box.

Rating:

4.0

Very friendly to work with. Will definitely refer them and use them again in the future.

Rating:

1.0

I spoke with the owner and he knew when I was arriving. He was not there so it took me over 45 minutes to rent the vehicle over via the internet. I had someone dropping me off so I was left there in the cold trying to get this done.

Rating:

5.0

Great services

Rating:

3.0

I did not go inside. There are very few places to park a truck without blocking a gate or a truck or other vehicles.

Rating:

5.0

Be there before scheduled pick up time. I had to wait for the attendant to come prior to my pickup

Rating:

3.0

Not overcharge me!

Rating:

1.0

The owner was on location after 11:30. Unfortunately, his son and grandson were the only ones who new how to deal with the UHaul rentals. The son never showed up for work and the grandson was more interested in towing cars. He left me waiting for 3 hours and 15 minutes. If I were UHaul, I’d find someone who valued his customers and the UHaul franchise!

Rating:

5.0

Where is my Fuel Refund?

Rating:

1.0

Very unorganized truck was very dirty and stinky had to clean it before we could use inside of cargo for furniture and had trash and pictures if Chinese family on floor of truck I left it there

Rating:

5.0

Everything is excellent just like is, IT isn't too hard to find so it great thank you so much may God keep on blessings y'all.

Rating:

2.0

Poor lighting for night time pickups.

Rating:

4.0

We originally had booked a 20 ft truck to be picked up in Rocky Mount NC from Price Down Food Mart. When we arrived we were told they didn’t have a 20 ft truck. He had a 26 ft truck but said it was for local use only. We spoke to UHaul customer service and we’re told the closest truck available was in Skippers Va. so an hour later we got to the Skippers location and found we had to redo all our information again online. This proved to be a long tiresome process that was not user friendly.. so we were three hours late starting our move.

Rating:

2.0

Staff was late for reservation time. Not knowledgeable about contract

Rating:

3.0

Nice gentlemen

Rating:

1.0

The online pickup system was confusing and the wait to talk to a human exceeded an hour. It was an altogether terrible experience. I also was charged an extra day, but the application informed me to return the truck on Monday so it could be checked in in person. So I waited a day, then got charged. This was an awful experience.

Rating:

1.0

Waited for more than 30 minutes for the owner to get there to get the uhaul.

Rating:

3.0

Employee wasn’t as pleasant as I’d hoped. It was as if we inconvenienced him. Mentioned not renting trucks any longer because he “can’t get anything done”. He was however, efficient and helpful after the transaction was complete.

Rating:

1.0

There was not anyone there in middle of the day. No note on door for instructions

Rating:

4.0

This place in an auto shop in the county so it can't be but so inviting. Nice people.

Rating:

5.0

excellent service