Customer Reviews for Red Way Self Storage
(U-Haul Neighborhood Dealer)

446 reviews

18024 Redmond Way   Redmond, WA 98052

(425) 556-1338

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 10 am - 4:30 pm

Services at this Location:

Contact Us

(425) 556-1338

18024 Redmond Way
Redmond, WA 98052

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 10 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Vehicle was grimy on exterior, but worked well ptherwise

Stephanie C. 
Rating:
4.0

I feel the price per mile was too high, but otherwise would have given 5 stars

Michael N. 
Rating:
5.0

I found U-haul very expensive. I used for 2 hours, 6 miles but paid $50 as rent + insurance + tax & @ $8 for fuel.

LIJU SANKAR J. 
Rating:
5.0

Rick the gentlemen at the front desk is a great person, professional and wise. Great service and attention. Thank you, Ruben Hernandez

RUBEN H. 
Rating:
1.0

Customer did not leave a comment.

SVETLANA M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

ANKIT R. 
Rating:
5.0

Customer did not leave a comment.

Igor K. 
Rating:
4.0

The clerk in the store was not wearing a mask at pick up or drop off, nor was there any glass or plexiglass barrier between the customer and the clerk. He also made an odd comment about my name - nothing I would have mentioned but since you asked. I appreciate the convenience of the location. Next time I will use the self pick up and check out.

WHITNEY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

If one books a pick up in store, it should be in store. Also, I hate the fact that I have to upload a picture of the same ID every time. Can't you store them somewhere?

Darko A. 
Rating:
5.0

Customer did not leave a comment.

ILYA K. 
Rating:
3.0

I rented a furniture dolly that we didn't get at the rental but were charged for. When my husband called and told u haul we were told they would call us back and adjust the price but no one has. Good location & truck, subpar corporate customer service.

Andrew S. 
Rating:
1.0

We talked on the phone twice and thought everything was set up. We get to the truck and there were no keys. It was cold outside and we were checking other trucks to see if we had just gotten the wrong one. The uhaul 800 number wasnt working until after several tries. Then we had to go to a further location that didnt have dollies. It just made moving so much worse.

Elizabeth D. 
Rating:
5.0

The web site reservation process was smooth and quick. The team member (I believe Ashley) who assisted w/pick-up & delivery was friendly, helpful, and efficient. This was our first rental from your company and we'll definitely return and recommend to others.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
2.0

Be more accurate, the advertisement is misleading. $19.95 a day turns into almost $80, I had less miles than stated (7miles) and I was charged $15 for 3.5 gallons of gas! I only drove for 10 miles, that means that vehicle was getting 3 miles a gallon. Unbelievable

CRISTIAN B. 
Rating:
2.0

My complaints aren't with the location but with UHaul itself. Your website was down and phone system so couldn't book. Worse yet your phone system didn't say it was down just had you on hold with a msg saying the next available staff person would be with you soon. When trying to pick up the vehicle, the locational services wouldn't work so it took over an hour to get the vehicle. UHaul gets an F in my book. It was a terrible experience and for all the time I spent trying to get the vehicle you should be paying me.

ALEXANDRA B. 
Rating:
5.0

Not the fault of the location at all, but the the website was not working for returning the truck. Tried about 6 times with the error always happening on the last step of payment. Tried to reach customer service call with no luck, and had my partner try on her phone to complete the return process of checking out. Took maybe 20 to 30 mins just to return, which made the entire experience much worse. Everything else was great.

Kenneth Y. 
Rating:
5.0

Easy to find location. Richard was super friendly and upbeat. He answered all my questions and any concerns I had. This was my first time renting a Uhaul and he made my experience that much more enjoyable. Quick checkin and affordable. Returning after hours was super easy and convenient as well!

MARGARET P. 
Rating:
5.0

Customer did not leave a comment.

SHAWN W. 
Rating:
4.0

Customer did not leave a comment.

GARRETT M. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
4.0

The 800 number was a disaster. Had my name wrong. Gave me incorrect information and told me the truck had a lift gate. Had the wrong date for the rental

DAVID ANTHONY S. 
Rating:
4.0

The person at the facility was great. I really liked his personality. Your webpage and emails are annoying. I will NEVER rent from U-haul again. You can count on that.

Henry Y. 
Rating:
5.0

The employee that I worked with was so great! He is a bucket of sunshine and I truly appreciated his delightful presence during this stressful moving time!

Madeline S. 
Rating:
4.0

The pickup process is insanely cumbersome. You ask for a plethora of absurdly redundant information at the WRONG time! We provided, credit card, address, driver license, phone number at the time of registration. THEN at pickup I provided a photo, the drivers license (AGAIN) and you ONLY THEN ask for a passport? or another contact???? My wife does NOT have a cell phone and she was with me...so when I provided our only other contact (HOME) of course you could not find anybody (plus, your number is flagged as spammer by local phone companies). So I provided my company info...and even that was not sufficient! Fortunately we have a daughter...but if someone is either single or with nobody home, they would better go elsewhere to rent a truck!!! Sorry, this was the worst experience I had with renting anything...ever.

Andrea P. 
Rating:
1.0

They tried to rip me off. Falsely stated gas level on return, overcharged me almost $100. The only reason they didn't get away with it was because I documented the mileage and gas level upon my return of the truck!! Beware !!

KELLY A R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Ni comment well done so far.

Kahoua K. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

SHARON MARIE W. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Red Way and U-Haul provided a wonderful experience thank you!

JEFFREY B. 
Rating:
5.0

The gentleman working at the counter was delightful. He is the reason I recommend this location.

LORI MARIE B. 
Rating:
5.0

Friendly service and very easy to use.

PEGGY C. 
Rating:
3.0

I calculated using 38 miles. You are charging me with over 80 miles. I would love to know how you came up with this figure. The overall cost of renting this vehicle is exhorbitant.

ANNE MARIE K. 
Rating:
5.0

Mobile app check-in was surprisingly good and worked well.

Glenn W. 
Rating:
5.0

I haven't rented a truck in a long time. I was very pleased with the mobile phone pickup process. Worked great. Chat response was prompt. Truck worked as it should.

John K. 
Rating:
5.0

I had opted for the mobile pick up option. However once I was at the location and logged into the website to get the pick up process started, the website kept throwing an error stating it couldn't get my location. I had my gps on as I was using google maps. The person at the desk helped me out.

KHURSHID T. 
Rating:
1.0

The websites lack of important details lacks what really needs to he relayed to the customer. It takes to long to check in and to many photos its about God damn rediculous how much useless information is needed. The lady at the desk was rude and almost offensive

Leon C. 
Rating:
5.0

Customer did not leave a comment.

LEV T. 
Rating:
4.0

Customer did not leave a comment.

RICHARD JAMES K. 
Rating:
5.0

I don't appreciate the cleaning charge, $20, i believe i have cleaned very Well and put extra gas too.

Mohamad K. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Ken J. 
Rating:
5.0

The online check in after hours is terrible! Your online system said they couldn't find my location , even though I was stand next to the truck. After waiting on hold for 20 minutes , my son discovered how to open the lock without knowing the code. If he hadn't figured it out, them we would have stood there for 90 minutes in the rain for the owner to get to the store to open it. Never U haul again.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

DARRYL MICHAEL P. 
Rating:
5.0

Great guy at counter. Using face mask. Very nice.

DAVID C. 
Rating:
5.0

The facility is always clean and well organized abd the employees are always helpful. However trying to check in online was a fucking disaster and your website sucks. You emailing me basically last fucking minute that my rental cjanged to self checkin was a joke. I was standing right in the parking lot and even though my gps app showed me I was at tue facility your app kept saying I was not there. Not to mention I tried to call customer service and the lady said she was to busy and fucking hung up on me.

JOHN B. 
Rating:
4.0

Looked like van was rented after hours before my pick up in the morning and not properly wiped down using COVID protocol. There was dirt on the bed of the van and muddy hand-prints on the doors and inside the cab. Had my own wipes and did a cleaning before taking the van. If rentals can occur 7/24, I do not understand how that is safe if COVID prep is skipped. UHAUL corporate should revisit how 7/24 should work. Looks like a big safety gap.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Milan V. 
Rating:
5.0

My truck rental went incredibly smoothly and the service was great. I called in the reservation and the truck was ready when I needed it, it took only a couple of minutes to complete the initial transaction and get into the truck, and return took no time at all. I'll definitely call Red Way for my next rental.

DENNIS M. 
Rating:
1.0

terrible customer service. canceled my order 3 times. Many hours spent on the phone with customer service to be treated extremely poorly by representatives. So disappointing.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
1.0

Vehicle was not clean prior to my use. Took photos. Disputing cleaning charge.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Hien L. 
Rating:
5.0

Excellent service provided by Richard Bell when I arrived, patient and helpful as I am a first time customer, and was having issues with my cell reception which hampered the process somewhat. Would be really helpful if we could get access to WiFi at your offices, which would have helped in my case. Thank you!

Quinton K. 
Rating:
4.0

I didn't enjoy the mobile experience and much prefer dealing with a person. The staff were great and super helpful!

Kate C. 
Rating:
4.0

Customer did not leave a comment.

brian K. 
Rating:
5.0

Cashier was very helpful

Stevie B. 
Rating:
4.0

Should have been more upfront about true cost to rent. I was told the 19.95 plus mileage. You added on a coverage charge of $10 that we were not told about and didn't need since this was covered under our car insurance policy.

ken E. 
Rating:
5.0

Customer did not leave a comment.

Marten J. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Changsook K. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

HSIAO-WEI C. 
Rating:
4.0

I was not made aware of the MPG of the vehicle, after filling up what I thought was enough gas I was hit with a surcharge. It would be nice to have the mpg shown on the dashboard.

Justin M. 
Rating:
5.0

It was a perfect experience.

Len G. 
Rating:
5.0

Thank you very much to Sabrina Howell from Interbay location! She was efficient and quickly adjusted our final payment as discussed. Thank you for working during these times as well!

Shane K. 
Rating:
1.0

Customer did not leave a comment.

ABHISHEK K. 
Rating:
5.0

Customer did not leave a comment.

Casey S. 
Rating:
4.0

I was very disappointed that my original reservation was for the Sammamish location which was closed. This cost me several hours which was unfortunate as I had hired movers. I called the 800 number and was informed that I would receive a $50 credit. Please apply this to my balance. Thank you.

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

Sumit G. 
Rating:
5.0

Keep up the awesome service

Jennifer K. 
Rating:
5.0

When I called in and reserved I had not used UHaul before. I was not told to create an account prepare the login by submitting my driver lic info etc, and to make sure *location service* in the browser is turned on, or else nth else would work. This caused confusion and almost 1 and 1/2 hour of delay when I was picking up the car. Then I called in and was put on hold before getting help. The root problem was that I was not given clear instructions of the most important information: *how to prepare before picking up the car*.

Margus V. 
Rating:
5.0

Excellent and very efficient!

Bill J. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Your system was down and site manager, awesome, had to do manual contract. However, I got a text same evening from you all saying my truck due back at 945 PM same night. I caused me to stop my work.

James H. 
Rating:
3.0

When reserved a one way truck. We were not told until we picked up the truck that it had to be returned to the same site. This doubled our mileage! We would not have rented here had we know this during the reservation process. This should be improved. Truck was super clean though.

William C. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

There was no utility dolly as was ordered. I ordered just one but was charged for two.

James S. 
Rating:
5.0

Customer did not leave a comment.

Rachel T. 
Rating:
5.0

Customer did not leave a comment.

Jari H. 
Rating:
5.0

Both of my rentals were great. Rick the owner is awesome. I will went from him again on my next visit to the area.

Christopher C. 
Rating:
5.0

Rick the owner is awesome - he is friendly and knowledgeable. The only problem he had was with the U-Haul computer system.

Christopher C. 
Rating:
4.0

The Coverage bill of $14 was charged without my notice, though it was listed in the Contract, it was not explained at all and in fact i did not opt for it when i reserved it. This is really insane.

Manjunath B. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Elbe A. 
Rating:
1.0

Though I proved, I have insurance covereage, I was charged extra.

MURALI K. 
Rating:
5.0

Customer did not leave a comment.

Gabor S. 
Rating:
5.0

Customer did not leave a comment.

Gabor S. 
Rating:
2.0

CDW waiver insurance was added to the contract without asking. I did not add it at the time of booking as my current car insurance also covers the u-hal van.

Ankur S. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
3.0

It is Ok but they told us to go to the office instead of the actual place where the truck was and there were software problems so it took some time before we got on the road.

pauline J. 
Rating:
5.0

Price per mile is a bit expensive. Likely would shop around more for longer distance rentals.

Shawn A. 
Rating:
3.0

It took the person at the service desk about 40 minutes to process my rental as the website would not accept his entries.Other than that, all worked as I expected.

Jeffrey C. 
No reviews have been submitted for this location.

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