Customer did not leave a comment.Neeraj M.
Customer Reviews for Red Way Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Forrest B.
Radio did not work in truckAndrew S.
Customer did not leave a comment.Darby S.
Nothing, excellent customer serviceZulima S.
Customer did not leave a comment.Gaurav K.
Customer did not leave a comment.Srinivas Y.
Phil during check in and check out was amazing and so helpful! Big thanks :)Beril O.
Nothing. Friendly and helpful guy at this location.Neil E.
The windshield really could use a wipe-down.David Z.
Customer did not leave a comment.ARTHUR O.
The app for checking in the truck after hours sucks. It took 15 minutes to download and then 39 minutes to work thru all the requested information. At the end, I'm not sure if I completely checked out or not, did not get a receipt and can find no record of the rental in the app.Jeff S.
Friendly office manager, great serviceDavid E.
Customer did not leave a comment.Yaron S.
Customer did not leave a comment.Stephen F.
Customer did not leave a comment.Tiffany E.
Customer did not leave a comment.Kunal L.
Customer did not leave a comment.Bill C.
The assistant was friendly and helpful. My only small comment is that when I inspected the van I noticed a warning on the instrument panel about a tire sensor fault. I had to go back to the office to ask about this and was told it was awaiting repair. It would have been nice to have been told that before I inspected the van. No big issue, just would have been nice to know before taking the van.Michael J.
Customer did not leave a comment.DANIEL A.
Both the staffs were very humble, friendly and helpfulSABARINATH V.
Check oil change light was on when I picked up the van. The team that runs this site are professional, nice and have a clean store.Carin S.
Great Customer service the staff was very friendly and helpful they made it super easy to check in and out Definitely one of the best locations around Kirkland. And RedmondStefania R.
Loved the gal at front desk - super nice and helpful !Alice O.
Customer did not leave a comment.Oleg B.
This is the best customer service I've ever received at UHaul. The person who helped me was so friendly, professional and efficient. I'd recommend this location to anyone. Thank you!SUSAN L.
Van was not clean inside or out. Dirtiest windshield I have ever seen. We returned it far cleaner than we got it. Counter person offered to sweep it for us but couldn't do anything else because it isn't a full service location. I suggest uhaul indicate this when making the online reservation.Tom L.
Customer did not leave a comment.Erik M.
Great service. Very helpful and used the modern tech effectively. First time in 5 rentals that the pickup location did not change at the last minute.Ralph K.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Payam F.
Customer did not leave a comment.Kathy G.
Customer did not leave a comment.Spencer R.
Customer did not leave a comment.Isaac P.
Customer did not leave a comment.Solomon L.
Customer did not leave a comment.CHRISTOPHER A.
Customer did not leave a comment.Carol M.
Nothing to improve. Jess was so pleasant and helpful to work with. She was outstanding.David D.
Customer did not leave a comment.Maralea B.
The front desk person was very friendly and helpful.Vishnu Vardhan P.
Customer did not leave a comment.Lorenzo S.
Jess was fantastic, super friendly and called me right back. Thanks again for providing exceptional service.Jared W.
The Android app is horribleEDEN C.
Lockbox was a bit tricky to open. Asked for a furniture dolly but were given a hand truck.Joe S.
Customer did not leave a comment.angella H.
Customer did not leave a comment.Shahram G.
I dont understand the 20$ charge for after hours returning. I am documenting all the required details on the website, not involving any uhaul office staff, so if anything, I should be getting a discount rather than a surcharge.Suraj J.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Arturo V.
What a great customer service I received today from two amazing peopleSHEWIT H.
This has to be the WORST experience I ever had renting a vehicle. I tried to use the self pickup option. Nothing worked as advertised. The website and app were both useless. It took a half hour and 3 calls to tech support to get my vehicle, which the app claimed I was already out driving. Check in was just as bad, with no way to get a copy of my receipt that was supposed to tell me how much gas to put in. It took another call to tech support to get that fixed. What a total waste of time. Unless there is not other option I will never rent from U-Haul again.Dave G.
The lady on site was incredible, she helped me work around a solution - however, the app would not let me process my pick up. I had it scheduled for 8am, however I could not pick up the truck. I had to wait till someone was around the self storage front desk, which didn't open until 9:30am. I lost an hour and a half due to u-haul's app not working and allowing me to pick up the truck. Also, trick was dirty upon pick up and gas gauge was incorrectly marked. Included photos at the beginning of initial pick up to show this.Hannah N.
Customer did not leave a comment.Tim H.
Great service!VENU R.
My partner and I had made a uhaul reservation, we then got a call later saying they could not fulfill that reservation and that they would find someone to get us a new one for a different location. We ended up having our reservation transferred to another location where we had to upgrade to a bigger then necessary truck, therefore paying more. When we went to look at our reservation it had been canceled and we had to call again to get it reinstated. Once we went to pick up our truck we had to go through the verification process 3 times calling customer help every time because it kept getting canceled. Then too top it all off once we had arrived at our place to load up the truck at midnight the trucks cargo door would not open, no matter how hard we tried. We sat around for 3 hours calling roadside from uhaul because everytime they sent someone they wouldn't ever show up. Finally someone showed up at 4 am and we were able to go, we weren't offered any sort of compensation for all the hardship.Dean G.
Customer did not leave a comment.Vince Bernard M.
The person I dealt with was incredibly cordial and pleasant. I cannot express how impressed I was with his service, not only to me, but to others I saw him interact with. I am rarely impressed. Kudos.Mark H.
Nothing. Rick was great!ANGELITA A.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.MEHRDAD S.
I don't expect the inside of the vehicle to be spotless but would appreciate that the windows are clean enough to safely drive in the evening/nighttime without having to clean them myself. This has been the case on multiple occasions. The staff is always friendly and courteous.Jeffrey K.
Customer did not leave a comment.Buck C.
I don't have visibility to all the charges for my previous two rentals, haven't received itemized invoice, there is also an extra charge after I have paid w/o any information what's for!Andrzej D.
Customer did not leave a comment.Chong Y.
Several warning lights like needs oil change, tire pressure warning lights, the windows where so dirty I had to wash all of them to drive the truck. I used this truck for 8 hours and drove 100 miles. The cost was almost $200. I'll look at other options next time.Scott C.
I've been overcharged at least $50 still waiting for confirmation that it's been sorted out. The van windshield was disgusting full of bugs could barely see out and the air conditioning did not work.Thomas G.
Customer did not leave a comment.Sriram Kalyan V.
Customer did not leave a comment.Peyman P.
Uhaul is not very transparent with their policies. I have been overcharged although I declined the insurance part but still had to pay for it. I had my insurance and I opted out during contract signing but still I got charged at the final billAbdul H.
Customer did not leave a comment.william K.
Customer did not leave a comment.Carlos F.
Customer did not leave a comment.VLADIMIR H.
Customer did not leave a comment.Gisele G.
The $20 service fee for after hour return was not communicated anywhere and is absolutely bullshit.Jonathan P.
Customer did not leave a comment.Sobia S.
The rental truck was filthy covered in dog hair and had old food left in the cab. I was still charged a $25 cleaning fee even tho the truck was filthy and I ended up returning the truck cleaner than I received it since I threw away the old food left by the previous renter. The truck clearly was not cleaned after the previous renter. Why is anyone paying a cleaning fee for a filthy truck?Christi C.
The only thing the u-haul did not have any gas when I picked it up, other then that everything was greatRene D.
Was charged an overnight fee when was told I wouldn't beJosh I.
Great customer service !Tammy S.
The cab of the van was dirty and one would expect a cleaner vehicle. Also, the tire pressure sensor wasn't working and the oil change coming soon indicator was on.Sanjay P.
My son-in-law actually picked my rental up and drove for me. The guys knew this when I rented and things went seamlessly. Will definitely rent from this group again. Super friendly, courteous and very knowledgeable. Give them 10 big stars!!!James D.
While I have no idea how to spell his name, the man who checked us in was fantastic and made a potentially stressful check in process quite simple. On the other hand I found a fast food bag and several used bottles in the U-Haul truck when I recurved it, which concerned me because I didn't want to get fined for somebody else's leavings.Madeline G.
This location was super convenient and the online check in worked perfectly.Sharon C.
Great staff. Clean rentals. Only downside is parking can be limited during busy timesLiz B.
Customer did not leave a comment.Daniel G.
The gas gauge and chart wasn't accurate. It went down fast and showed at half the trip needing 5.5 ga. so I doubled it for the return trip (original 5.5 + return). Turned out to be 1.5 gals off and I ended up giving Uhaul an extra $15 worth of gas. I'll be a lot more careful next time.Joseph M.
The app is buggy. While returning it doesn't allow to upload photos of odometer. I clicked the photo 20+ times in the way needed but it said â€˜there is some issue with the photo' and doesn't describe the issue. This makes it hard to u set stand what is going on. Finally I just restarted the whole process again and it worked. Time wastage!Tapabrata B.
I was supposed to be charged an estimated 108$ but I actually got charge 180$ and now I'm being charge an additional 80$ and idk why so I would not go there again .Alfonzo Y.
Very nice customer service person. We were 35 minutes late returning our truck because the movers were 1.5 hours late getting to us. They warned us they had a big job before ours but I still felt badly making the next people wait for the vehicle. It would be helpful if U-Haul could figure out how to coordinate this better, since it was all booked on the U-Haul website. We were only able to get the truck for starting at 9:30am if we booked for 3 hours. The mover called one day prior to explain that the earliest he could arrive was 11 and he was closer to 11:30. I couldn't fix only having the truck until 12:30, so we just rushed as best we could. Not ideal for us, or the next renters. I was thankful that the check in person was helpful and polite.Dianne J.
Customer did not leave a comment.Sumanta B.
Customer did not leave a comment.Mudassir A.
I rented a truck for $19.95 per day and $0.39 per mile and I was charged $109 per day and total $209 which is way too too high and the agent was stubborn to even talk to. I rented the same van before from kirkland location and never has this excessivycharge.Tariq M.
It would have been better if the receptionist came outside with me to make sure what was on the receipt was the same as what was on the odometer and gas. I had some questions but she seemed to be disconnected and rude during pick up and drop off.Puamemea P.
I booked a cargo van (9') via the website and specifically declined the cdw coverage and the final receipt added that $10 incorrectly. I asked the store mgr and I was told there's nothing they can do - this is absolutely ridiculous where you're overwriting customers choose with your own, to fraudulently make more money!Altamash S.
Customer did not leave a comment.Gregory T.
1st time using Truck Share 24/7. No issues. Surprisingly good experience! Verification process worked very well... I had expected it would not be that easy. VERY GOOD real-time support w/questions from Call Center - that made ALL THE DIFFERENCE in making this work well. Thank you.Scott S.
24 hour checkin/out. The agent helping me was ver nice and professional. She stayed 10 min after closing to close me out. I appreciate that and think if you had 24 hour moving I could also move load at night with less hassle.Giovanni M.
Awesome service! Thank you.Kellie F.
Customer did not leave a comment.Kalyan K.