couldn't be easier, great service
Chris B
Customer Reviews for Red Way Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great guy at the counter. Very friendly and well natured.
Parshwa S0 improvements necessary. The place was clean, the customer service was spectacular, and the trucks and the equipment were well maintained and meets standards. I will use their services in the future.
Mitsuhiro KThere was food left in the vehicle in the driver's area. And I made sure that I went in. Not only cleaned it up but I. Also cleaned up the back of the track after I finished using it. So the next person would have a clean truck to use
Debra HThe phone system makes it impossible to reach someone at the actual rental location. When I called during the week, I was routed to some central location. When I needed to speak to someone after dropping off the van after hours, the voice mail system said I could opt to receive a call back within 2-3 minutes. An automated call did come in a few minutes later, but when I pressed 1 to speak to a representative, it hung up on me. That happened two more times before I finally said STOP in the text chain
Cynthia COverall great customer service, ease of reservation on site & competitive price.
Todd BThe truck had a lot of visible damage to both sides and the top of the cab. When we initially opened the cargo hatch there was standing water in the front left corner, which they did get a mop and clean. It appeared, however, that there were several roof leaks as there was more water when we arrived to the first location and more when we arrived to the second so my stuff was wet. When I turned the truck on, the check engine light was on. Employee stated it was fine, when I asked if he knew why the light was on he simply said no and stared at me. Refused to update me to another truck and told me to call Uhaul if the light became a problem. Truck made a clanging noise when driven but did not overheat or break down.
KELLY NVehicle was not clean on the inside and the cargo area had not been swept. In addition, U-haul equipment (dolly and blanket) from previous rental were still in the cargo area.
Henry BRadio did not work in truck
Andrew SNothing, excellent customer service
Zulima SPhil during check in and check out was amazing and so helpful! Big thanks :)
Beril ONothing. Friendly and helpful guy at this location.
Neil EThe windshield really could use a wipe-down.
David ZThe app for checking in the truck after hours sucks. It took 15 minutes to download and then 39 minutes to work thru all the requested information. At the end, I’m not sure if I completely checked out or not, did not get a receipt and can find no record of the rental in the app.
Jeff sFriendly office manager, great service
David EPerfect.
Richard WThe assistant was friendly and helpful. My only small comment is that when I inspected the van I noticed a warning on the instrument panel about a tire sensor fault. I had to go back to the office to ask about this and was told it was awaiting repair. It would have been nice to have been told that before I inspected the van. No big issue, just would have been nice to know before taking the van.
Michael JBoth the staffs were very humble, friendly and helpful
SABARINATH VCheck oil change light was on when I picked up the van. The team that runs this site are professional, nice and have a clean store.
Carin SGreat Customer service the staff was very friendly and helpful they made it super easy to check in and out Definitely one of the best locations around Kirkland. And Redmond
Stefania RLoved the gal at front desk - super nice and helpful !
Alice OThis is the best customer service I’ve ever received at UHaul. The person who helped me was so friendly, professional and efficient. I’d recommend this location to anyone. Thank you!
SUSAN LVan was not clean inside or out. Dirtiest windshield I have ever seen. We returned it far cleaner than we got it. Counter person offered to sweep it for us but couldn't do anything else because it isn't a full service location. I suggest uhaul indicate this when making the online reservation.
Tom LGreat service. Very helpful and used the modern tech effectively. First time in 5 rentals that the pickup location did not change at the last minute.
Ralph KNothing to improve. Jess was so pleasant and helpful to work with. She was outstanding.
David DThe front desk person was very friendly and helpful.
Vishnu VJess was fantastic, super friendly and called me right back. Thanks again for providing exceptional service.
Jared WThe Android app is horrible
EDEN CLockbox was a bit tricky to open. Asked for a furniture dolly but were given a hand truck.
Joe SI dont understand the 20$ charge for after hours returning. I am documenting all the required details on the website, not involving any uhaul office staff, so if anything, I should be getting a discount rather than a surcharge.
Suraj JWhat a great customer service I received today from two amazing people
SHEWIT HThis has to be the WORST experience I ever had renting a vehicle. I tried to use the self pickup option. Nothing worked as advertised. The website and app were both useless. It took a half hour and 3 calls to tech support to get my vehicle, which the app claimed I was already out driving. Check in was just as bad, with no way to get a copy of my receipt that was supposed to tell me how much gas to put in. It took another call to tech support to get that fixed. What a total waste of time. Unless there is not other option I will never rent from U-Haul again.
Dave GThe lady on site was incredible, she helped me work around a solution - however, the app would not let me process my pick up. I had it scheduled for 8am, however I could not pick up the truck. I had to wait till someone was around the self storage front desk, which didn’t open until 9:30am. I lost an hour and a half due to u-haul’s app not working and allowing me to pick up the truck. Also, trick was dirty upon pick up and gas gauge was incorrectly marked. Included photos at the beginning of initial pick up to show this.
Hannah NGreat service!
VENU RMy partner and I had made a uhaul reservation, we then got a call later saying they could not fulfill that reservation and that they would find someone to get us a new one for a different location. We ended up having our reservation transferred to another location where we had to upgrade to a bigger then necessary truck, therefore paying more. When we went to look at our reservation it had been canceled and we had to call again to get it reinstated. Once we went to pick up our truck we had to go through the verification process 3 times calling customer help every time because it kept getting canceled. Then too top it all off once we had arrived at our place to load up the truck at midnight the trucks cargo door would not open, no matter how hard we tried. We sat around for 3 hours calling roadside from uhaul because everytime they sent someone they wouldn't ever show up. Finally someone showed up at 4 am and we were able to go, we weren't offered any sort of compensation for all the hardship.
Dean GThe person I dealt with was incredibly cordial and pleasant. I cannot express how impressed I was with his service, not only to me, but to others I saw him interact with. I am rarely impressed. Kudos.
Mark HNothing. Rick was great!
ANGELITA AI don't expect the inside of the vehicle to be spotless but would appreciate that the windows are clean enough to safely drive in the evening/nighttime without having to clean them myself. This has been the case on multiple occasions. The staff is always friendly and courteous.
Jeffrey KI don’t have visibility to all the charges for my previous two rentals, haven’t received itemized invoice, there is also an extra charge after I have paid w/o any information what’s for!
Andrzej DSeveral warning lights like needs oil change, tire pressure warning lights, the windows where so dirty I had to wash all of them to drive the truck. I used this truck for 8 hours and drove 100 miles. The cost was almost $200. I'll look at other options next time.
Scott CI’ve been overcharged at least $50 still waiting for confirmation that it’s been sorted out. The van windshield was disgusting full of bugs could barely see out and the air conditioning did not work.
Thomas GUhaul is not very transparent with their policies. I have been overcharged although I declined the insurance part but still had to pay for it. I had my insurance and I opted out during contract signing but still I got charged at the final bill
Abdul HThe $20 service fee for after hour return was not communicated anywhere and is absolutely bullshit.
Jonathan PThe rental truck was filthy covered in dog hair and had old food left in the cab. I was still charged a $25 cleaning fee even tho the truck was filthy and I ended up returning the truck cleaner than I received it since I threw away the old food left by the previous renter. The truck clearly was not cleaned after the previous renter. Why is anyone paying a cleaning fee for a filthy truck?
Christi CThe only thing the u-haul did not have any gas when I picked it up, other then that everything was great
Rene DWas charged an overnight fee when was told I wouldn't be
Josh IGreat customer service !
Tammy SThe cab of the van was dirty and one would expect a cleaner vehicle. Also, the tire pressure sensor wasn’t working and the oil change coming soon indicator was on.
Sanjay PMy son-in-law actually picked my rental up and drove for me. The guys knew this when I rented and things went seamlessly. Will definitely rent from this group again. Super friendly, courteous and very knowledgeable. Give them 10 big stars!!!
James DWhile I have no idea how to spell his name, the man who checked us in was fantastic and made a potentially stressful check in process quite simple. On the other hand I found a fast food bag and several used bottles in the U-Haul truck when I recurved it, which concerned me because I didn't want to get fined for somebody else's leavings.
Madeline GThis location was super convenient and the online check in worked perfectly.
Sharon C