My experience with the staff at Redmans was good. No complaints there. Truck wasn't cleaned but not a big deal for my moving purposes. Interior was covered in dirt and animal fur. The tire maintenance light was on as well. Truck could've used a little attention before being rented out.
Shelly R.
Customer Reviews for Redmans Trailer Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What started out to be $19.95 ended up costing $70.00 plus. I could have had the items purchased delivered for less than I had to pay uhaul with all the extras charged. Learned my lesson the hard way. Won't do that again.
Janet W.Nothing it was quick and easy
Damion M.They were very easy to deal with. I have already recommend them to other people. Great job for the times we have with the Covid-19. Very reasonable in price. Nice experience!!
daniel M.The truck's engine light was on during the entire 8 hour period. The Tow/Haul light was also on, whatever that was? The ride was a little rough in places. Overall, the 15-footer was quite good at higher speeds. Very clean in the back. Ramp was a god sent seen we were moving some bulky pieces from an artist's studio into storage. My 2nd rental with Redman's in Bristol CT. Very professional and helpful. USB port was a plus for my phone. That was not on the van I rented end of December.
Nick R.Nothing. Staff was safe and friendly under the circumstances. It was a great experience.
Cynthia T.The trailer would have been easier to use if it was equipped with a tongue jack wheel. I had to haul around a hydraulic jack.
Ronald B.Nice guy at the location.
William S.There was a check engine on the dash when I pick it up and remained on the dashboard for the time that I had it. Otherwise no issues.
David R.Truck was really dirty from inside.
dushyant D.Gave me the wrong truck. Truck was under a quarter of a tank and then charged me when I returned it the same way. Better credit my credit card.
Brian H.What to mention the front passenger's side front tire should be examined incase of a slow leak in the vehicle I had rented. Drove to the state boarder that's when the low pressure light went on. We stopped at a gas station and brought the air level up (didn't trust the instrument gauge on the pump so we only brought it up at minimum to ensure the warning light would not trigger). From that point we made it back to the rental place without incident on the same day renting the truck just after the business office had closed on Saturday,. As instructed, I had also filled up the gas tank prior to dropping off the truck at the rental place. It was a pleasure to do business with you, your business location was so convenient and everyone I had talked with were so kind and helpful, this includes your main rental center who directed me to various rental locations nearby! Thank you so very much, it was a pleasure doing business with you! :-)
Rita A.I appreciate the social distancing measures Redman is taking to keep their staff and customers safe.
JODY T.Good times.
Ryan S.Thanks again. Second time renting from Redmans. Great job!
Marc N.Redman's is a great place to rent equipment from ! support local businesses like Redman's because they are Involved in the Bristol community and frequently donate Their equipment to help Parks & Recreation and B.E.S.T. 4 - Bristol Drug Free Community Coalition.
Christina S.Great customer service. Bed of van could have been better swept upon pickup. I actually left it cleaner than when I got it. That was minor and the folks at Redmans really take of the customer which makes up for that.
Steve J.Great job guys, thanks for making it quick and easy. I already made another reservation......Thanks team Redmans!!!!
Marc N.This is the second time I've rented a truck with a dolly and both times there has been an issue upon returning with getting charged twice for the dolly. I could not complete the mobile check in due to the extra charges. I think this needs to be addressed. Other than that everything was good.
salvatore C.Select pick up spot closer to customer. I requested to get truck in Plainville which was 10 miles closer to my house. Was disappointed I had to go to Bristol That is reason why mileage was more.
James H.None - all good!
James L.The people at Redman's Trailers in Bristol, CT. were excellent. No problems or concerns of any kind.
Jeff A.Furniture dolly that we reserved several wools ago not available. Made move much more difficult and time consuming
James S.Nothing. It was my second time renting from this location and it was a positive experience from start to finish. The associates went the extra mile in accommodating all of the Coronavirus restrictions as well. Thank you.
John L.Someone should be there if your going rent the trucks out on sunday.
Doreen P.There was an ant colony in the back of the truck it had clearly not been checked, looked over or cleaned. The staff member on site brushed me off like it wasn't an issue. When I complained to him he then walked away, when I was in the middle of explaining my frustration. During this pandemic we are currently in each truck should be checked and cleaned for safety. This is poor customer service and clearly shows they do not care for there customers
Andrew S.The site was well run despite the pandemic with the ability to reserve the UHaul on-line and the staff at the location were efficient and displayed good customer service. The actual UHaul was clean and drove well. The only complaint I have is that the windshield wipers were falling apart, a fact I only noted when it started to rain. This was both wipers and this should have been taken care of during maintenance well before the truck reached me. I suggested that it not be rented out again until this was fixed and staff at Redman agreed with this.
Thomas A.Something was squealing from the moment we picked it up, like a brake or a bearing. Exhaust was loud. Front suspension and steering should be evaluated by a certified mechanic, fair amount of clunking and banging over minor road cracks, driving over these in a corner made the truck very unpredictable and hard to control. Fair amount of driveline vibration while accelerating uphill when loaded, feels like transmission slipping or engine misfiring. Safety latch on ramp very hard to move, and does not spring back in place, ramp could come out while driving. Did not appreciate the blankets and dolly that took up space in the truck, and would cost me money if I moved them. Did not exceed 45 mph due to safety concerns. Got the job done but an inexperienced driver could have had problems. Salt in the wound was when I returned this truck I parked it next to what appeared to be a brand new truck of the same size.
Tom B.Great customer service would recommend people there all the time
nicholas S.With Covid 19 maybe put some info on website confirming what to do when you arrive.
Kelly R.everything went according to plan and as expected !!
David S.The online pick up and location status was time consuming and not customer friendly. I had to go to the on site staff to be able to pick up the vehicle.
Carole G.The staff at this location went out of their way to make sure the trailer was ready and hooked up to my vehicle. However. I have an issue with an individual from Uhaul themselves. They were in a Uhaul vehicle and the staff at Redman's stated the subject was from Uhaul Traffic. Their is a police report that involves this individual regarding threats that was made.
Ray Z.Nothing, great job!
Deborah B.I do not think I drove 40 miles but that was my estimate when I picked up the truck. I didn't get a refund for not driving that many miles
Mirah K.Redman's is EXCELLENT. I will recommend to friends and family, and use this facility again. Very Impressed.
Jessica C.I rented car trailer and did reservations on line couldn't get out of work in time to pick it up so I sent my son to get it but they wouldn't let him so I had to go anyway should be able to pay online it's just an inconvenience
Walter L.Great customer service
Sonero P.The employees were polite and professional. The vehicle was ready and waiting, all warmed up and cleared of snow and ice!
David S.I'm a very satisfied repeat customer
Joseph O.This place was recommended to me as a drop off location. After a stressful moving day, I had a quick and easy experience returning the rental. The service was quick, he provided assistance unhooking the hitch, and we were done within a few minutes of getting there.
Paige B.Very friendly and great customer service.
Tom H.Nothing. Everything went smoothly and there were no missteps or issues.
Edward B.Was charged for an extra day
tabou W.